Hours are very inconvenient, can't ever get anyone on the phone, follow up service is not great,…read morethe website is complete garbage and by far the most expensive place I have ever bought glasses from. $1000 for a pair I hate, never again.

I've been seeing Dr. Krall for the last few years, and he is genuinely amazing. The staff at Rosin…read moreEyeCare is always friendly and welcoming as well. Recently, I had a change in my vision insurance and was able to add my wife as a dependent. She's been going to the Vision Center at Walmart, where she's had a great experience with her eye doctor, but now that she was covered under my insurance, I wanted her to see Dr. Krall. When we arrived for her appointment, I expected that the change in benefits might affect how things played out, but we were clearly told that her eye exam would be fully covered, with no out-of-pocket cost. One of the things I've always appreciated about Rosin is their transparency when it comes to insurance coverage and unexpected expenses, so I didn't think twice about it. However, after her exam, we sat down with a staff member to go over the details and were suddenly told we owed $150 for the exam. It turns out the type of exam she received wasn't covered by my insurance. I even called my insurance provider to confirm, and they verified it. But the issue isn't that insurance didn't cover it--the issue is that we were told it would be covered, and had we known otherwise, we would have never gone through with it. At that point, though, the exam had already been completed, and payment was expected. This is where I felt Rosin made a mistake, and what frustrated me the most was the complete lack of empathy or acknowledgment of the miscommunication. It wasn't just an unexpected charge--it was a costly mistake on their part that we had to pay for. For context, the same exam at the Vision Center at Walmart is only $90. Despite this, I stayed calm and paid the bill. Afterward, we went over contact lens options--six months, yearly supply, etc. Dr. Krall ultimately recommended that my wife stick with her current prescription and brand. We made our choice, placed the order, and that was that. Fast forward to when we went to pick up the contacts, and they had given her the wrong ones--same brand, same prescription, but the wrong model. We spoke with the office manager, who was helpful and allowed us to return them. He even printed out the prescription from Dr. Krall and went over our options. When we asked about ordering a yearly supply, it turned out that it would exceed our benefits allowance by $60, which we'd need to cover out of pocket. He provided all the necessary information and respected my decision to just process the return so I could restore my wife's vision benefits and take time to consider our next steps. At the end of the day, the difference in cost is what matters most. Had I known the exam wasn't covered beforehand, we would have gone elsewhere and saved enough to offset the out-of-pocket cost of the yearly contact supply. My wife's experience at Rosin wasn't the best, but I want to be clear that this has nothing to do with Dr. Krall himself. She had nothing but positive things to say about his knowledge, professionalism, and demeanor--Rosin is lucky to have him. However, given the miscommunication about coverage and the pricing differences, she's decided to continue going to the Vision Center at Walmart. She feels their exam process is just as thorough, but they are much more transparent about insurance and out-of-pocket costs. Also, Yes, I acknowledge that this might be the type of mistake that doesn't happen often, but I'm the one who has to pay for it, not the person who made it or the company that they represent, who could easily rectify the situation by accepting financial responsibility. Even a gesture of good faith with a discount or a small amount of money credited towards the expense would have been greatly appreciated.

Dr Tyler is thorough and supportive! Staff is friendly and helpful!…read moreThank all of you!

This business is the best! Have been a patient for 36 years. They are high quality, care about…read moretheir patients 100%. A great team of people!

Everything. Love Dr Joe. Office staff very professional and knowledgeable. I've been going there…read morefor many years.

Friendly staff! Everyone was on time with my appointment…read more Yes I needed a mask... but that is expected with any medical type of place right now. Had a quick eye exam and had my right eye checked out as I had some spots on it that were irritating me. Got it all handled and I am good to go! No complaints!

Love the Doctor! The eyeglass selection is great and the employees are very helpful in helping you…read morefind the best frames.

Never go here!!! They do not take care of their customers at all! I decided to try them for the…read morefirst time for a new pair of glasses. Had a frame picked out but they only had it at the mchenry store so they were going to transfer it and they said when it got there after a couple of days they would send them out for the lenses. I waited over two weeks and called them to find out there was no order! They said they showed they had a hold on the frames but they were discontinued and they had inventory so they pulled them even though they were reserved for me! Just said I need to pick out different frames. No I'm sorry and no call! Never going here again!

Dr. Jackson is gone, now. Had an appointment with Dr. Cleland. She was also very good. She…read morestrengthened my prescription a little (which I was a bit worried about at first), but it turned out very well. Girls at the front desk are still a bit on the aloof side.

Dr. Cleland is the best! However, the support staff has not kept up. They are constantly changing…read moreyear to year and have an attitude with the customers. Prices for glasses and contacts are VERY expensive, and I have been purchasing the contacts from an online retailer. The vibe has changed there also since being purchased by Eyecare Specialties of Illinois. It seems that anytime a healthcare provider is purchased by one of these companies, care starts to decline, but pricing increases. We were called again this year to change our appointments. We are tired and do not wish to drive almost two hours round trip for this continued reduced care. We will find someone closer. :-(

Don't let the 1 star review stop you from coming here. It almost sounds like personal issues…read more This office is great. It's super clean and the staff is always welcoming. They have the newest, state of the art, machines to test your eyes. Dr. Nguyen is very nice and is very thorough in explaining the issues I have with my eyes. She's helped me figure out my prescription that works best for me, especially as I age. I used to have to wear readers, but she adjusted my contact lenses and recommended multi-focal contact lenses that has helped me tremendously. Highly recommend coming here. I've never had such great care for my eyes prior to coming here. Thank you for all you do!

I would not recommend going to Huntley Eye Care. The front desk staff is VERY friendly, but the…read moreDoctor is not. I had a similar experience as the prior 1 rating. The doctor recommended that I get several treatments that are not covered under insurance. Some I got, but none of them helped. When I refused to purchase specialty contact lenses from a colleague/friend of hers that would not be covered under my insurance, she tried to bully me into purchasing, by refusing to renew my prescription. I went to another Optometrist and was told that the specialty lenses were not necessary.

Best and most thorough eye exam I have ever had. highly recommend! Doctors and staff are friendly…read moreand made me feel comfortable about my vision care.

Came in without an appointment and had 3 pairs of no prescription sunglasses that needed various…read moreadjustments. Waited a few minutes (another customer was being helped) and the gentleman that worked there fixed all 3 pairs very quickly and FREE of charge. Such a great place!