Sat on hold for 10 minutes the first time and the gal that answered was extremely short and refused to do anything for me without the part number for a used part. Then when I said that was dumb she hung up on me. So I got the part number and called back and she said we're not doing business with you and hung up on me again. Emailed their website with no response. These people really must not like selling the parts they have. read more

These folks had a particular SUV hood for me in the right color. The price was very reasonable, the description of imperfections was complete, and equally important since it had to go from Minnesota to Florida, the packing was generous and impeccable. I can't say enough good about this transaction, including R+L Carriers who made the delivery and were extremely polite and accommodating. read more

I ordered a Bluetooth Interface Module for my wife's VW Jetta. I received it in a timely manner. She installed it this AM and said it works GREAT! Her Bluetooth has been out for years and she's EXTREMELY happy to have it working again. Thank you. Tom SKU 426193 Pt # 1K8035730D Donor VIN WVWBA7AJ2AW343168 Name BLUETOOTH INTERFACE CONTROL MODULE read more

Great experience , Bob was working front desk they had the Audi parts I was looking for + more that I left with, Very organized operation. Thx Scott from Sartell read more

I've ordered several parts from them before in the past. But this particular time I ordered a part late in the day and I needed it to arrive the next day. Dane went out of his way to ship the part outside of their shipping hours to get it to me the next day. This was true customer service at its finest. I really appreciate you getting the part out for me. I can't say thank you enough. read more

As a long time Audi owner, it is great to have a local place for Audi parts. Have purchased many used parts with no issues or troubles. I have these guys in my contact list under favorites!! read more

The worst! I tried to buy a part on ebay from them, asked couple questions, and told them, that I can't read their bad pictures. It was about a chrome trim for my Audi door, and they only added one picture on ebay with the condition as described "condition is as shown in picture". Well, impossible to tell how the condition really are. And since you have to pay shipment for your return yourself, and they charge 20% restock fee on top, I do NOT want to buy a pig in a poke! So I told them that their pictures are useless, so I got treated by simply being blocked on ebay. I asked them why they blocked me, and they answered: "Yes, It looks like we blocked you from bidding from our store. Sorry, but you are a high risk for a return and leaving negative feedback." Isn't it beautiful? Do I have to say anything else here? This is just WOW how they treat a customer. They're more worried about their feedback score than wanting to satisfy a customer with better pictures and find the right part. It is quicker just to block that fucker, me. And how is that a high risk for a return, if the customer has to pay for shipment, and they suck another 20% off to restock it? This makes no sense. And why would I give any negative feedback, if I would have bought that part, after seeing it in a couple "useful" pictures? It would be my fault then, if I wouldn't have spotted any dents or deep scratches. But how they do their business now, 1 picture where 80% of the chrome looks white because of the bad angle and lightning, no thank you! It is your business, you want to sell used parts, so you should make sure to upload pictures, where your customers can see what they are buying. Simple is that. read more

I bought a car from a dealer to find the window shade was broken. The dealer ordered the part from Wolf Auto Parts. I spent a few months traveling and then moved into a new place. I opened the package to find out the dealer ordered the wrong part. I asked to swap the untouched incorrect more expensive item I have for the less expensive correct part. They said it was past their 30 day return policy. This is terrible customers service for a part that wasn't touched and sent incorrectly. read more

My first purchase from WolfAutoParts was in 2015 when I needed a hard to find Audi Cabriolet part. Saw it on eBay from this company after desperately searching for this particular part for months. Wasn't until a few more purchases from their eBay store did I even realize they had a website. Since then I've used their site or called them directly. They've always been quick to help me find what I was looking for. Their prices are competitive, and the shipping is fast, granted I only live about 1.5 hours away. I have two Audi's, and I use WolfAutoParts whenever I need a part fast and don't want to spend insane money on a new one. The only downside is I wish they were open longer Fridays or on the weekend. read more

There is no way I would recommend them. I order a transmission pump from them and it just got here. I order it Tuesday at noon and they ship it Wednesday. The pump assembly is the wrong one. I paid $75 to have it overnighted. When I discussed this situation with Bob he could see the mistake. He and I both have the ETKA software from Audi and he wants to start playing semantics about which part is the pump and so on. Of course being a nice guy he offers to take it back, knowing the whole time I didn't overnight it just to have it sit here. I needed it urgently and tomorrow is Good Friday. So Bob suggests I disassemble the pump and take the pieces I need out of it to get me going. So I say, I can do that but what about the $100 I paid for the correct pump, and $75 to overnight it? Eventually after calming explaining all the ways I could work around there mistake he offers to give me $20 back, after I suggested paying for the part and him covering shipping. So I just called my plant and they gave me a $33 dollar quote, to ship the same size and weight package from him to me. His offer of $20 wasn't even the profit he made of the shipping. I told him to keep the money, obviously they must be operating on a tight budget. I promised my daughter I'd get her car back on the road before I had to flyout Monday for business, and I will. You see, I am the owner of a conveyor company that has been in my family for 50 years, and the way he handled it is 100% opposite from the way I would have handle a similar situation at my company. My staff would have gotten the customer up and running pronto, but we do it regardless of who made the mistake. If I sent my customer the wrong motors for his machines, I would have immediately overnighted him new ones. You see, when a company says "FedEx has already picked up today" it doesn't mean they can't help you, it means they won't help you. All of us with commercial accounts can pick up the phone and ask FedEx or UPS to send another truck over, and they will. The only positive of dealing with them, is that I will develop a PowerPoint presentation from this ordeal, and show it to my employees and customers. I will ask them the question "Which company do you want to partner with? Us or them?" So Wolf gets one Star for my idea. read more