When they first opened, needed to replace scratched lenses; our regular Lakeport optometrist, they…read morerefused because my eye exam was one month out of date. I had been to Kaiser recently, and knew my eyes were fine, medically, and I could see fine. So went to Mark's shop, recently opened. They said fine, just sign a waver. New lenses done in 24 hours.. Since then, I've gone back for new reading glasses. Twice I've needed frame repair. . done both times with no charge, rapidly and with courtesy. Yesterday I dropped in for a frame repair for reading glasses. They had the part. All fixed, no cost, in 10 minutes while I waited outside. The shop is totally COVID-19 compliant. . sign says phone for appointment. . but their very friendly receoptionist saw me at the door phoning and came right out, with mask. My wife goes there also and with excellent results.

Ok, yes, clean, modern office. Friendly staff. I have Medi-cal/Partnership so it is literally THE…read moreONLY PLACE I can go to get the actual glasses in lake or Mendocino counties. In Sonoma County I got my glasses for free, frameso were pretty high quality, adjustable, with about 50 choices. Here I got to choose from a very small (less than 10)assortment of frames, plastic, no adjustment, no style at all and they felt like dollar store glasses. Then they still charge you $20. Well I suppose you get what you pay for with him. So my glasses came and I started to get kind of balance or off center feelings. I look at something with an edge and it is crooked, like the edge tilts and things are asymmetrical. So I took them off and held them about 5 inches away from my face and looked again. My lenses were put in crooked, very crooked, and my bifocals are also crooked and off center. So I called and the guy who actually made them didn't seem to believe me but was nice and had me send them back to be fixed. In hindsite I will order my glasses online from now on. By the way, shipping my light plastic frames cost me another $20 and they didn't ship them. I had to call to tell them I paid for shipping. The doctor was nice enough but it all felt rehearsed. I will send them one time to see if they can get it right. Since I paid the money. Costco frames are about $90.

This place is a haven of modernity in a backwoods town. VERY…read moreCLEAN Very Professional Caring. I love this place so much, I have had such terrible experiences with healthcare since I moved to Lakeport, but this place is a breath of fresh air. Everyone seemed to know what they were doing, they were very patient and kind. They try to get you an appointment ASAP. The lenses are not as expensive as I would think, but the frames are a little high. But it is worth the price to have such professional service.

My first and last time with this doctor. Little to no professionalism was show on my exam visit. He…read moremocked, dismissed, and laughed at me. At one point another young lady overheard him and decided to step in the room for the duration of our visit. After she pulled me aside and apologized on his behalf. I would not recommend this doctor to anyone especially after the visit I just had with him.

I went in today and saw Dr Rice, I was having problems with my R eye and they got me in the next…read moreday and I was happy to hear that my pressures had not gone up and it was a very simple. So I went over to see my buddy Tim at Myers and told him to show me in the store where your eye drops were and I said the last kind I got was a word kind of like system-but that was not the name and he showed me where they were and the correct name. My eyes are not bugging me anymore. Thank you Dr Rice!!!

Excellent care, good bedside manner. Cleaned and redressed wound. He was friendly and spent ample…read moretime with me

I very seldom write Yelp reviews, but do when deserving…read more I was happy to get an appointment within a week after my ER visit. The first thing that was noticeable when I came into the office is how clean and orderly it is. There are two waiting rooms with plenty of seating. Bottles of hand sanitizer are located in several places. I was greeted by his very nice office assistant, who quickly and efficiently attended to myself and other patients. Wait time to be seen was minimal. I enjoyed meeting Dr. Gherini. He is a kind, nice man who is easy going, personable and attentive. He was matter-of-fact to my need and although my injury is minor, I felt respected, cared for and given a straight-forward positive prognosis. I highly recommend Dr, Gherini and am thrilled to know that Ukiah has a top-notch Orthopedic Surgeon, Upon arriving home after my appointment, I called friends of mine, who are in need of Orthopedic care and encouraged them to seek his excellent care.

UPDATE: They stepped up their customer service BIG TIME. Bravo! Getting your frames adjusted is…read morecardinal and they are making a big effort to get to your needs ASAP. I appreciate it. I was taken care of in 5 minutes and out the door in 7. I will pay out of pocket if I can get business done fast. I am coming back now. Honest effort is rewarded.

They stopped accepting VSP (Vision Service Plan which is a insurance covering a lot of the costs…read moreand discounts on frames). They have their own plan now called VSP (Vision Savings Plan) and is $360.00 per year for their primo plan. Lake County employees and their retirees lost their benefit there and now have to travel elsewhere which is Ukiah and 40 miles away! Terrible disservice to the community everyone went there because they were good! Because of it all of Lake County can't use VSP as there are no other eye doctors that use it. Thanks Konoci View, or rather thanks for nothing.

Compassion, follow through, phone system (I have been on for 20 minutes so far-this is an urgent…read moresituation and was told to call 1st thing to get same day appointment. Theres no way to get a live person. I wonder if there is a quality assurance person. Who ever is running this clinic needs some help. I have had tests run (without my knowledge or permission) and then the primary reason I am there is just treated like it's all in my head.

I have had right ankle pain and swelling for months. June 12 2025 I went to the Willits office…read more They had xrays done and found nothing outstanding. A referral for a MRI was supposed to be done. Today is July 7. After dropping the ball they finally contacted my insurance company Friday. Unfortunately they didn't give them enough information. I have left A message for the nurse in the past and never got a return call. I still can't walk when I first stand up. My wife just contacted them again, because my being nice is gone now.. Hopefully this will get resolved soon. There really is no excuse to wait for an MRI for a month.. if your in pain go to emergency..

Dr Lori is very focused on the matter at hand. She is thorough and able to explain diagnoses and…read moretreatments, in a way that both me and my wife can understand. She also educated us on ocular health, vision care, eye hygiene

I strongly suggest you go elsewhere…read more I am a physician on faculty at UCSF and went to see Dr. Schafer for a simple refraction exam because the office is near my residence. I just wanted distance glasses. I did not reveal that I was a physician as it didn't seem relevant. The office staff was uniformly pleasant. This is the only reason I added a star. I had what seemed to be a thorough exam by this optometrist. She was very nice. I got the prescription and filled it elsewhere. When I put the glasses on, it was like looking through a funhouse mirror. I called the office staff to complain. I had to go there to verify that the prescription was correct, and it was. I was told to wear the glasses for a few weeks to get used to them. I told them that I thought that was dangerous because they were so bad. They would only make a follow up appointment for a few weeks later. I declined. I paid out of pocket to go elsewhere and got a prescription that was completely different. I filled it and the glasses were perfect. Either this optometrist can't use the machines or she can't write a prescription. I'm not sure which. Either way, you'd be wise to avoid this office, unless your goal is to go to a place wheree everyone is extremely pleasant

I can't say enough good things about Dr. Chris. He is warm, welcoming and knowledgeable. He helped…read moreme in a pinch and his office experience was seamless. In a day in age when offices don't answer phones, not only did they do that -- but they treated me with care and went above and beyond allowing me to come back later that day for more help. I have high confidence in this team, pricing, their skills and referral system.

Dr Torres is the best dentist I have been to. Thank you so much to taking me in last minute to fix…read moremy broken tooth. My vacation was saved because he fixed it. Excellent staff as well. Thank you everyone!