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    Redwood Eye Center

    2.7 (129 reviews)
    Closed Closed

    By appointment only

    Services - Redwood Eye Center

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    1 More Service

    Retinal imaging

    Redwood Eye Center Photos

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    Closed for lunch!  Lol.
    Terry C.

    Yikes. If you can go anywhere else, please do so. Most of the problems I have with this place are due to contacting and being contacted back. You call them and pretty much always get the automated system saying they're busy. You can pick a department to ring and then leave a message, but it is a coin toss if they call you back. I called 4 or 5 times in one week over the course of the week and finally got called back the next week. Been trying to order and pick up some contact lenses for my wife and that took 3 calls to get a call back. Says 2-3 business days to get them and waited another full week to call to see the status. Of course, reached automated system during business hours and left voicemail. Got a call back the next day that the lenses are there... So, I go to pick them up on my half hour lunch break on a Friday and see the attached sign on the door stating the office is closed for an hour lunch on Thursdays and Fridays. Give me a break! My wife is the main customer here and I tried to get myself an exam last year as well, but due to the problems with getting a hold of someone, I took my business to Costco. Will probably be taking her business there, too. Stay far away, y'all. Don't say I didn't warn you.

    Elvi V.

    I have been a patient at Redwood Eye Center for years. Lately their customer service has gone down the drain. The ladies that answer the phones do not sound like they like their job. Answering the phone and sighing does not make the caller feel good about calling any business. I'm currently on hold as I am typing this review. If you take a look at my screenshot I've been holding for a little over 21mins just to make an appointment to get my glasses realigned. And I'm already dreading that appointment. The last time I came in was to pick up my glasses they made me wait 20mins. Just to pick up my glasses. It's a bad look when there are 4 people at the front desk and you only have one person helping patients on and off the phone. I get that you're understaffed but I'm thinking, if they are, why aren't they cross trained to at least help check patients in or help make appointments. I was on hold for a good 25mins before getting my appointment made. The phone was picked up 3 times by the same lady... the first time she picked up she said; "Redwood Eye Center can you please hold?" I told her I have been on hold for 7mins, in which she proceeded to say that the person that can help me is helping patients in front of her. The second time she picked up she asked, "how can I help you?" I said I need to make an appointment to get my glasses readjusted. She asked if I was a patient and I said yes and then she said ok can you hold. I was on hold for who knows however long, then the same lady answers again and asks me to hold again! I told her I have been holding for over 20mins and she said, "We're understaffed and the person that can help me is helping patients in front of her." My thought was why did she ask how she can help me if she wasn't going to or could not help me? The customer service at this place is really bad. There's also no use talking to the "supposed" front desk manager because last time I was there waiting for my glasses she basically shamed the new front desk lady (who was in training) in front of the other staff and I was right there in the waiting room within distance to hear her. She also put down the people who work in optical. Talk about team player. She's basically a part of the problem so I would assume any complain you speak to her about would get disregarded. Dr. Agadzi, your staff is really making you and your business look bad.

    A detailed description of Dr Carlson's discrimination and harrassment of my disabled sibling.
    Vron V.

    I have been contacted, and the false charge to Medi-Cal has been removed. It was implied multiple times that the incident was my sibling's fault. It is repeatedly clear this practice prioritizes Dr Carlson's word over the lived experience and statement of me, my sibling, and my sibling's caregiver. All three of us were present at the appointment. Please avoid this doctor.

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    10 months ago

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    2 years ago

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    Anthony A.

    Thank you for your kind feedback and best for the holiday season!

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    1 year ago

    I had my eyes checked and everybody were nice. I have no complaint with the job way they treated me.

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    3 years ago

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    2 years ago

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    Anthony A.

    Thank you for your very kind feedback - and best for the holidays!

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    2 years ago

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    Anthony A.

    We really appreciate all your kind feedback!!! Best regards

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    5 years ago

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    4 years ago

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    We appreciate the kind feedback indeed. Thank you

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    5 years ago

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    15 years ago

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    3 years ago

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    3 years ago

    Long wait, good doctor. Keep waiting patients updated so they can let their work know.

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    4 years ago

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    Page 1 of 4

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    Review Highlights - Redwood Eye Center

    Lauron, she took excellent care of us and even discovered that I was wearing too strong of a prescription.

    Mentioned in 5 reviews

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    Orion Optical

    Orion Optical

    4.5(72 reviews)
    13.8 mi
    Walk-ins welcome
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    best service all time , always come here for my glasses and no where else. lyn is the best and dr…read morepeter is one of a kind

    Found this gem via Google. My wife and I wanted to go somewhere that had a vast amount of designer…read moreglasses. I called this spot and spoke to Veronica. She let me know that they take our insurance and they close at 6pm today. I told her that was perfect and that we would be there soon. We got here and met with Veronica. She was super nice and very very knowledgeable. She walked me around so she could get an understanding of what I was looking for. I tried on Gucci, Cartier and more. She and my wife were so helpful in choosing my frames. I wanted both a regular pair and sunglasses. Victoria's patience was top notch..lol. Eventually, I found exactly what I needed. My wife's turn was next. Victoria was amazing with her as well. Veronica showed her many that hit the mark. My wife found a very nice pair of regular glasses. Veronica has excellent customer service. We did not know that a gentleman that was working there was actually the owner. His name is Sid. He is so nice and his energy is unmatched. He is in the picture with his wife (Mahnaz) and his son (Salar). His wife actually helped my wife pick out a pair of shades which she had no intention of getting because she normally wears transitional. His son is super warm and welcoming. We pray he does well on his Finals!! Overall, I highly recommend this spot. They are having a BOGO sale for the month of May. You will not be dissatisfied with your purchase from here. They have a variety of glasses to choose from.

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    Redwood Eye Center - optometrists - Updated May 2026

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