(So I don't get sued this is completely my own opinion) but I swear this place must have been a front for the mob back in its hay day when they ran almost all of the waste management centers in North Jersey and the original owner of this company probably passed it on to his children who obviously don't care about its reputation or how the business is ran. It's like they do justtttt enough work so they can still call this place a business. Because as far as the handling of their costumer service and feedback is concerned they're horrendous. How can one company make so many of the same mistakes while using the same excuses each time? If you're just plain lazy and don't want to do the work you promise, don't run a business! It's as simple as that. All I can say is do better. I'll never know if you do since I'll never use you again if you paid me to. But do better for the people who don't know what's in store for them when they hire you slackers. What a sham..I mean shame. - AM. P.S. learn how to value your costumers and stop the cheap work. read more

I live in Teaneck, NJ. I chose WM randomly when we moved here in May. I couldn't really find quality info anywhere, so I thought it would be fine. It wasn't fine. They've missed several pickups. When you call, they say they are adding the missed pickup info to your account. They never do. How do I know? The route supervisor finally called and said he didn't see any of this on my account. He got involved and finally they were picking up consistently for a few weeks. Then all of a sudden, missed pickup. Same terrible customer service experience. I finally cancelled. There are just too many companies. Save yourself the time and don't use them. read more

Their customer service is the worst. All they do is type in comments to your account and make promises that a dispatcher is gonna call you to answer your concerns. Their call center is in Arizona! I waited for weeks for these people to pickup from the front of my restaurant. And every time I called after I waited for days for a return call they will give me the same "we are putting an emergency call out to the dispatcher". Stay away. Get a local company that even though it might be slightly more expensive it will give you peace of mind that your garbage will be picked up on time. read more

This is a review for Waste Management, the garbage company. We live in teaneck, which uses the fairview, nj branch. We moved into our new house on Saturday, February 8th, which was to be the first day of pickup. There was one bag of trash left. To be fair, we had just had a large snowstorm and everything was iced over. THeir pickup service is for side of house pickup (you dont have to put the garbage out). We moved in after they left..one bag left, not sure if they could get it, no big deal. Next pickup, Saturday, February 15th. They picked up trash out of only 1 of 2 garbage cans. I called the customer service line the same day to tell them about the issue. They told me they didnt know why only 1 can had been emptied and promised to pick up the rest on Monday. I got a call from the local dispatcher from fairview hauling who said they were not able to pick up one can because it was frozen to the ground. They said they could pick it up on tuesday (he said they dont pick up on Mondays). Somehow I was easily able to pick the trash can up which was not emptied. Frozen can, or lazy company? Lo and behold, tuesday February 18th passes and our trash is again not picked up. I call the company yet again who cannot give me an explanation as to why it was not picked up. At this point, 2 weeks of trash have been piling up and both cans are overflowing. He says they will pick it up on Saturday. I specifically asked the representative if the snow on the side of the house (it had snowed multiple times, and they have side of house pickup, but i figured maybe it was making it difficult, although I could easily walk on the side of the house in snowboots and get to the cans) was an issue, and whether I should put the cans in front of the house. He said no, they will pick it up on the side. Lo and behold again, Saturday, February 22nd comes and our trash is not picked up. I call WM again at about 10AM (deja vu, right?) and they say they have a note that the trash is inaccessible. I complain yet again and they say the trash will be picked up the same day. I leave and get back home at 3PM, and I am now looking out my window at my trash still sitting there. BOTTOM LINE: DO NOT USE WASTE MANAGEMENT. LAZY AND GREEDY COMPANY. I am currently looking for another company to use. Anything is better than these incompetent fools. If I could give them zero stars, I would. read more