Wizard Restorations, office in Rancho Cucamonga, is the BEST! They are for the people. They see to it your job is done perfectly; and, your home is put back the way they would want there house put back...perfect like before.
See... I had contacted my Insurance Company to help me. A good Insurance company by the way. My adjuster, there, never came out. He told me on the phone that everything would be taken care of. The adjuster sent a guy out from another restoration company first. He led me to believe that this guy would take care of everything/ dry things out. What a mess. He did nothing even though I was told it was 80% damp behind wall and cabinet. It turned out he just sent a report back to the adjuster. It was not done as I was told it would be done by the adjuster. The Insurance Company drafted out a check, which would not have even covered anything/ what needed to be done; the insurance adjuster did not even talk to me before that. Plus I was told by the Insurance adjuster that there was nothing more they could do for me, he was told. The whole thing was not true/lie. They should have installed blowers to dry everything out right away; but, they did not. Everything sat for a week or more. The adjuster had blown it.
That is when I had Wizard Restorations step in to play. I was referred to them from an honest Plumbing Company that had taken care of a Restoration job for me before; but, they no longer did Restoration. This Plumbing Company refers his clients to Wizard Restorations. Immediately, I called and talked to Mario, the owner of Wizard Restorations. He is a wonderful, honest, and kind gentlemen. He came out right away. Mario looked at the damage; and, Mario told me everything will be ok. We do not want you to have to pay for anything. We are for the people; and, we do not want you to pay for anything...that you do not owe. We will get your house back to were it was in the beginning. He told me that they would take care of everything. They did!!
Mario had Fernando, his Operations Manager come out. Fernando is the BEST too! Fernando confirmed to me the same thing Mario had said to me. Fernando took over. (They work with the Insurance companies so they know what to do.) Fernando called my adjuster; he saw that it was taken care of. You have to be patient because they have other people too...and that some people have worst conditions then you; but, they/all come through for you perfectly. It turned out I was without a kitchen for 6 months. All my cupboards had to be pulled out into the garage. They were warped out badly. They had to dry out everything. The drywall in the dining room and behind the cabinets had to be replaced as well as the cabinets. It was horrible. They took care of everything. Everyone, at Wizard, from the painter, drywall person, the pack out crew for the kitchen are excellent and very kind and nice to work with. They make it a calming experience. Fernando explains everything simply so you can understand. He guides you through everything to, if you have to handle anything. They answer their phones and get back to you too. Great customer service. If it had not been for Mario; and, then Fernando taking over and taking care of everything for me I would not have my beautiful kitchen / and my house put back to where it was before.
Oh by the way. They DO NOT take a lien out on your house. They only have you sign the papers so that if you do not pay your bill, which you owe them for a fact, they will get paid. They would talk/communicate with you first before ever doing such a thing. Common sense.
So thank you so much Wizard Restorations for coming to my rescue and taking care of everything like you had promised. You are all angels; and, I have referred others to you. read more
