I recently had the opportunity to work with the ServPro team following water damage at our home, and I couldn't be more pleased with their service and the direction of Juan Linares, Territory Manager, who was excellent in explaining every detail and step by step during the process, and Reba Lawson, Project Manager. From the very beginning, their team was professional, prompt, courteous, and knowledgeable. They responded quickly, explained each step of the mitigation process, and took great care in protecting our home while minimizing further damage. Their crew, Mike and Matt (Technicians) worked efficiently, kept the work area clean, and treated our property with respect throughout the entire process. As someone who owns and operates a property management company, I work with contractors and restoration companies on a regular basis, and I truly appreciate companies that take pride in their work and deliver excellent customer service. ServPro exceeded my expectations during the initial mitigation phase. Thank you to the entire team for your professionalism, responsiveness, and outstanding service. I would confidently recommend them to anyone in need of water clean-up and restoration services. read more

We had a terrible experience with the representative that came to quote a blood clean up. We were quoted for things that were not needed. They charge $250 for the quote! We went with a different local company that offered free quotes. All other companies we contacted offer free quotes. This company is NOT RECOMMENDED. read more

Three to four week job turned into a seven week job alot of wasted days doing nothing. No communication unless I called. Real quick to demand payment. No thank you for using our business I would not recommend this business to anyone read more

We had a water heater leak under our manufactured home and it damaged our dinning room floor causing the floor to become soft. Our insurance company called servpro and they came quick to look and inspect the damage. Juan quickly came and and reassured us we would be getting new floor. And that's exactly what happened. Alejandro send out his repair team and did demo and repairs. They told us it would take 4 days and repairs were actually completed in 2. ​​ read more

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Horrible experience. If you're looking for unfinished, poor-quality workmanship, then this SERVPRO franchise operated by Jeffrey Padgett may be the company for you. Unfortunately, SERVPRO was on State Farm's recommended contractor list for our insurance claim. We were initially told the project would take three weeks, but it ultimately took five weeks. As a result, the senior homeowner had to stay in a motel for the entire five-week period. The following issues remain unresolved: 1. Door jams and trim work were not completed properly. Finish nails are protruding, the casing is uneven, and there was little to no surface preparation before painting. Only one coat of flat paint was applied despite the quote specifying two coats. It is also unclear why flat paint was used instead of semi-gloss on the trim. 2. The newly installed shower is approximately one inch wider than the original, causing the mixer valve to sit too far back. The valve had been replaced by our plumber prior to the project. This issue should have been identified and discussed before installation. Instead, an extension valve was installed that does not function properly. The shower head is mounted too low, the trim plate does not sit flush against the wall, and the caulking along the top of the shower remains incomplete. 3. In the master bathroom, the door is loose due to stripped screws and swings open on its own. The tile grout work is also substandard. 4. I was informed that the vanity we selected would not work. Alejandro assured me that everything would be new except for the existing drawer fronts and faces. Instead, the old vanity, fixtures, P-trap, water supply lines, faucet, and countertop were reinstalled. The quote stated that new materials would be provided. 5. No final walkthrough was conducted with subcontractors before the homeowner moved back in. The project extended beyond the estimated completion date, resulting in additional room-and-board expenses that State Farm covered. 6. The quote specified that angle stops would be removed and replaced, but this was not done. There is also an unfinished hole in the drywall near the toilet shutoff valve. 7. The homeowner moved back in over a month ago, yet the contractor lockbox remains attached to the front door. This should have been removed before occupancy. When I spoke with Josh, I was told most of the work would be completed in-house, but numerous subcontractors appear to have been involved. Regardless, the lockbox should be removed immediately. The homeowners do not want any contractors to return to the property. Overall, the project was poorly managed, communication was lacking, and the workmanship did not meet the standards outlined in the contract or expected from a contractor recommended by State Farm. read more

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Disaster service from the disaster service relief company. Came out quickly to dry and then never responded after multiple calls to get the reconstruction started. By the time they responded I had already hired a GC and was well on the way to repair. Live and learn. Don't call them, go somewhere else. read more

My family's condo had a some water damage and never being in this situation we had no idea what to do. We had a friend Recommend Servpro so we made the call. Their team is extremely helpful and answered all the question we had (which were many) with true professionalism. They preformed the drying of the effected areas and walls then set up the Reconstruction team to put the affected area back together. Thanks Servpro read more

Servpro helped my parents do water mitigation and repairs after their roof leaked. The entire team was very responsive and professional. We are so happy to have our water damage resolved so quickly! read more

My dining room ceiling collapsed without any warning last week. I filed a claim with my insurance company on Tuesday, and she finally arranged an inspection on Friday for ServPro to perform today (Monday). Jeff came out himself, despite my being unable to secure my dogs outside the house. He was kind, empathetic, and super reassuring. After seeing the damage and what remains of my ceiling hanging on by the power of prayer, he immediately arranged asbestos samples to be taken so I could start abatement, AND his team is here now, less than 3 hours after he left, to shore up the drooping part. I am a massively anxiety-ridden person, so living like this for the past week has done a number on my nerves. Having Jeff be instantly proactive meant the world to me. I wouldn't hesitate to recommend him and his company to anyone else having a mini crisis and needing immediate action. Thanks, ServPro! PS: he's also great with dogs. read more

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We had a hot water leak go undetected for weeks. By the time we noticed, there was 10 inches of water under the house. The plumber took care of the leak and ServPro came in to take care of the moisture and mold that had developed. Chris and Chris, and the crew, were great. They explained everything, were clean and courteous and mindful of our pets, and they were on-site and ready to go as expected. And they're nice guys, too! read more

Yes, you are confused. Not sure what photos of bedroom, ladders, etc you are talking about. My house doesn't have a downstairs bedroom - organize your files - wrong house/ wrong customer! My demo was upstairs bathroom - see pics! As far as " all 10's" I gave your crew that was before I discovered all the filth they left behind. I cleaned the interior of my house but the pavement stains are still present in front of my driveway, so you can send a member of your team to clean that up. As far as " following up" on the payment I can see if couple weeks went by & I didn't pay the bill, but to harass a customer 2 days after the invoice was issued it's not acceptable- I had until July 26th to pay the bill, I paid it in full on July 2nd. read more

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Jesse Vejar was Awesome to work with. We couldn't have had a better contractor help us out. We had a lot of issues with insurance but Jesse did all he could do to get what we needed to complete our kitchen. Very satisfied with Servpro read more

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Found water seeping through our carpets and immediately made my husband and I nervous. We called Servpro right away and Ryan told us they'd be there in 15mins. Sure enough they were, and my husband was so impressed with how well they helped us that he's making me right this review. Thank you gentlemen for putting us at ease. read more

Had a pipe bust inside the walls and servpro came in assessed the damage, got to work right away finished in about a day. Quick efficient solid work. Answered all my questions was ready and prepared. Definitely recommended read more

I would highly recommend this particular branch of Servpro. They have done a fantastic job with handling my leak, mold and water damage. They have gone above and beyond to help me while I have been fighting with my homeowners insurance over my coverage. Their staff is totally awesome especially Albert, Angela and Jasmine. They are super easy to work with and have kept their promises and provided amazing customer service. I have no hesitation in recommending this business they are simply the best at what they do. read more

I hired Servpro to inspect a fire damaged attict specifically for structural damage. They took the 200 bucks and sent several photographs of the attic and an email which said they were not able to inspect for structural damage. The email report consisted of about two sentences without grammar breaks, capitalization or even good sentence structure. So long 200 bucks! I hope you say so long to your reputation Servpro! Thanks for nothing read more

Gracie and her team, Candy, Gabriel and Maya, were phenomenal!!! From the first contact with Tina through the pack out the team kept us informed and involved in the process. Could not be happier with the service. read more

I can't believe these guys came in and broke my mirror in my house , the thing is the mirror is probably less than $80 but the fact that they keep dodging speaks about this company and the lack of integrity . Very pathetic read more

SERVPRO Team Jeffrey Padgett - Damage Restoration Near Me - Redlands, California

After a windstorm our insurance company recommended them to take down a small tree that was leaning on the house. As well as repair a stairway. With the tree they simply moved it to the other side of the yard and leaned it on the neighbors fence as pictured. Then they put crooked railing on the stairway and we had them stop working. They tried to charge us thousands of dollars for this work that took a few hours at most. read more

SERVPRO Team Jeffrey Padgett - How they left the tree that was for removal - Damage Restoration Near Me - Redlands, California

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Our building flooded and Servpro sent a tech to scope it out. The mitigation bill was very high but we put down a deposit. Then the tenants ended up doing the work themselves and charging their insurance. We asked for the deposit back. Servpro refunded it MINUS $1,200!!!!! Nothing in the deposit form or initial contract stated anything about a part of deposit being kept. They did no work aside from inspection. The response from Jeffrey Padgett didn't address this shortage at all, despite repeated voice messages and emails. Shady. read more

Had a flood in the house. They responded quickly and cleaned up the water and determined what was wet. Showed me the wet wood behind the drywall. Very clean folks. Used them for most of the rebuild and they were great. Very happy with the outcome after a bad situation. read more

SERVPRO saved my little room. Everyone I dealt with have been professional, helpful, kind and caring. Team Jeffrey Padgett has been great. My thanks to all. Cathy Wilson Redlands read more

UPDATE FROM PREVIOUS: to follow os soon as job has completed Currently on job with good results so far FYI - This review was all from ServePro HIGHLAND - now currently finishing our kitchen is the REDLANDS/YUCAIPA plant owned by Jeff Padgett. A complete review following finish. SAY TUNED read more

Jeff and his crew were AMAZING to deal with. This was such a tragedy for us, but he and his crew went to work immediately and have continued their effective process of demoing our home. We have also decided to use them for the restoration process as we have full confidence in their abilities, work ethics, and thoroughness. They work so well with our insurance and the other companies invoiced in the clean up. read more

Servpro of south Redlands was polite and everything but they gave me quite a bit of stress. I felt like I needed to keep track of everything my isurance was paying for because they were forgettingto do things. For example: My isurance paid over $7,000 for cleaning everything before painting the walls because there was a fire. I had to call Juan and ask why someone was painting if the walls were dirty from the smoke....they thought it was already done! I also had to tell Allison my dishwasher and microwave were still in house and she said they forgot to take it for cleaning. There was too many misunderstandings that just made me distrustful. They have to be more organized and attentive. But after all they did everything I asked for. read more

I had a sewer pipe break under my house. Justin came very promptly after my call with an estimate, and helped me deal with my insurance company that was doing everything they could do to not cover. I would have gone grey and gave up had it not been for Justin! After the pipes got fixed his crew came over and cleaned up under the house and sprayed for bacteria. Both were very friendly. Sure glad Justin and his crew were there to clean up a very "crappy" situation! read more

We want to thank Jesee Vejar for running an awesome team. We had lots of water damage which included over $10,000 in repairs. The work Servpro did was better than we expected. We would definitely use them again. read more

Horrible customer service. 1. Started tearing apart the wrong bathroom for remediation and never came back to fix that damage. It would have been so much worse if my realtor had not caught them before more damage. 2. The actual remediation went fine, after starting in the wrong place. 3. Customer service person I spoke to at beginning was vague about the cost fixing wall after remediation or if it was included, but I will take that hit for not asking more questions. Btw, she was let go from the company. 4. I gave payment info to them twice to pay this invoice. They never processed it and think they can send to collections for their errors. I had to go through my credit card statements to make sure payment never came out before I would give any info again. 5. I finally got an actual invoice by email and was told there was a payment link. NOPE. I will send a check today and make sure that it gets processed. The owner really needs to revamp his office and educate them. He also needs to make sure his field workers are given all the correct info read more

Ok first we had a leak at my mom's house in Riverside. The weirdo plumber she called really screwed us over. The only good thing he did was call your location. I guess cause he is from your area. Literally that is the only good thing he did. Right away Justin came. He was so professional. Extremely polite and sweet. He did everything he could. And even when Farmers demanded certain things he came back to please farmers. This job took a while cause who installed the floors didn't do it right. But the walls you were able to save. Thanks Justin! I can not tell you what a great employee you have in Justin. Daniel was a gem too. Justin explained everything in great detail. Even multiple times. He was so patient. My mother has a bad hip so she couldn't be total hands on. Justin went out of his way to explain things to here. Even if she was outside. It was sheer chaos some days with the crap plumber but when we saw the Serpro truck show up it was a breath of fresh air. We knew we wouldn't be screwed over. Daniel and Justin did a great job. They both listened to me vent about the nightmare plumber and re assured me that they were doing the right thing. They were so great! My families December was a nightmare and the leak was the last straw but having those 2 on the job was a sigh of relief. They put my mom at ease. Justin always called to make sure we were home. Knocked before entering any room. And always notified us when leaving. Never have had a more professional person in the house. Even when he saw me carrying in cases of water he offered to help. I said I got it but he got the last case and carried it in. He even let our dogs check him out so they would not start barking. If my little dog that hates everyone likes Daniel and Justin then they must be good people. Justin made sure to pet our big lovable yellow labrador, when he came in. He didn't have to but that dog wasn't going to let Justin get away with not him. Sorry for the dog hair. The only good thing that plumber did was refer you to us. Justin deserves a bonus or whatever. If he was my employee I would be so proud to have him on my team. Daniel was great too. I have never wrote a Yelp review but I figured everyone should know what great employees you have and what a great company you are. Thanks again!! Our dogs will miss Justin's visits! read more

My insurance company hired these guys to fix some water damage in my new home. Couldn't be more impressed with the customer service and the quality of work performed. They take a stressful situation and make it easy. Hopefully I never have to go through a situation like this again, but I sure know who to call if I do. 10/10 recommend. read more

Jesse and his team were very professional, the job they did for my grandmas shower was amazing! The shower turned out better than expected. I can't thank you and your team enough Jesse read more

Heavy-handed, unprofessional, expensive and misleading; we had a water damage problem caused by expansion of ice in the corners of our roof. Dart and his crew charged almost $1000 to tear open some drywall and then misdiagnosed the problem as termites. They overcharged for something that should not of cost more than $100. We were left with a gaping hole in the middle of winter with a plastic tarp that fell off after a few hours. This exposed us to water damaged wood and possible mold. They are dishonest and a rip off. Megret O's/Owner response to my review attempts to pivot from the real issue of incompetent, wrong conclusion about water damage v termites. SERVPRO of Bigbear's inept and flawed "algorithms" resulted in costly and uncomfortable delays to needed repairs. They exposed my family to black mold for weeks with flimsy plastic sheeting that would not stay up and offered no follow up or accountability. read more

Servpro was very timely in getting the drywall damage removed and dried in preparation for the drywall replacement. But they really dropped the ball on their commitment to send someone out to complete the drywall work. After multiple calls speaking to Claudia and the ops manager, Robert, we have been forced to consider other companies to complete the work. We chose them because of their ratings on Yelp and things started out great but didn't end well. This was for my elderly mom so I've been managing everything for her. Quite a disappointment. read more

A relative of mine used Servpro and was very pleased so I contacted them about a leak in a wall. They arrived on time but did a very, very brief inspection and said they would get back to me about a quote. Never heard back and messages not returned. I'm leaving 3 stars because I was so impressed with the job they did for my relative, but I certainly did not have the same experience. read more

Having a water leak is never a good experience. The team at Servpro in Redlands were extremely polite and professional from the person that answered the phone to the owner Jeff. The technicians were efficient and timely during the cleanup and monitoring process. I would recommend them to anyone who requires emergency clean up services. Thank you to the team at Servpro Redlands read more

When a car drove into the front of our commercial property, our insurance company recommended Jeff Padgett and SERVPRO. They were incredibly communicative and responsive to any and all questions, working tirelessly with us and our insurance to make sure that we received the fairest quote and reimbursement for the damage sustained to the front of the building. They were fair, friendly, and helpful. read more

Dart and his team are amazing. Extremely ethical!!! just like another posted said. Super knowledgeable. Super impressed. They show up exactly when they say the will. Walk you through exactly what is going to be done. I asked a ton of questions and all were answered with respect and knowledge. Great advice. Professional and courteous!!! Thank you Servpro!!! read more

They came out to work on mold remediation. While drying out the wall their machines damaged my floor. After attempting to get issue addressed more than 10 times. I never received an answer. The office manager, Claudia was extremely rude and unprofessional. After almost a year of trying to get the damage even looked at by Servpro I have gotten no response. I have left messages, spoken to several people in the office and no solution. They refuse to take responsibility. DO NOT WORK WITH THIS BRANCH. I have worked with other Serv pro business but this branch is careless and have NO customer service capabilities. Edit added in response to owners response. Your comments below are not true. When I spoke to Juan he told me he had no idea why the office staff had asked me to call him. I do not have any messages or missed calls from your office. The bill did go into collections, which I was never given a warning that it was going. The only reason I did t not pay was because of the damage that was caused. I was told by your billing department that before anything went into collections this issue would be resolved. I was never offered a chance for someone to come and inspect floors. Floors were fine prior to work, after work that was done by your team floors were bubbling. It's super disappointing that after the fact you put in the work to "find out" what happened, but when I was calling you never had the courtesy to give me a call back. Your staff just gave me the round around. Even now you find my file but I get no call to try to resolve issue. Last time I do service with you and I would warn others to think twice before they trust you or your staff to do quality work or provide any type of customer service. read more

ServPro 10635 provides a great service to all they serve. They are always available 24/7. In the event of emergencies, someone will answer your call! Specifically, our property management firm uses this servpro for water remediation, carpet cleans, along with carpet repair due to winter vacationers. :( Highly recommend using Servpro for your emergency service needs. read more

For Servpro the fact that they originally did not commit to the water heater and the furnace needing to be removed. He said at the estimate it probably was not affected. Cost to remove it later because of testing 1800.00 to 3000.00. Not a Servpro cost. Their employees continued to ask why this wasn't an insurance claim. It's not move on. Their work order does not prove mold free when job is done. The only way to guarantee mold free is to test for it. Servpro does more work to pass the mold test. Something is wrong with that. At the end of their work it should pass a mold test regardless if you test it or not. There should not be two different standards. If you pay for a dumpster to have debris removed that should include the toilet, door and TV that were left to sit in the backyard for over seven days. Even bringing this to the attention of the sales person that supervised the job on three different days he would promise that the toilet and etc would be removed that day. The next day the toilet was still there. Which wants a used toilet sitting in their backyard for over a week. Justin is a nice guy, but doesn't keep his word and is pretty flaky and unreliable. Additionally, it seemed that he was disconnected with his crew doing the actual work and didn't always know what was going on. The worst was when Justin stated he would show at a specific day and time; he didn't show and didn't call. We had taken off work to meet him at the house. I notified the owner, Jeffrey, and he said that he would admonish Justin and "write him up". The job was estimated to be 3-4 days which was actually 8 days just to prep for the mold test. It took them another hour on another day to come and clean up and remove their equipment. I allowed them to use the garage remote to access the job. It took them 9 days to make arrangements to bring it once they finally got around to it. I have used Servpro before and didn't have any issues. I never used the Redlands location before and wouldn't use them again. No one wants to do business with company that does not follow through with good standards for keeping their word and just doing a good job. Appearance is everything. Each day they should clean up after themselves and not leaving a TV sitting in the driveway and debris blowing around front yard. I would not recommend Servpro Redlands; we paid a lot of money for a lot of aggravation and unprofessionalism, and just bad business!! read more