PRC came highly recommended to me. After working with their teams, I recommend them in the highest regards to anyone who needs fast and excellent help getting their home repaired. I specifically had the pleasure of communicating with project manager Carlos at PRC. Carlos is extremely attentive, very helpful and professional. Anytime I have a question, Carlos is quick to respond and get me the best solution possible. Their team conducts themselves with the upmost professionalism and quality. Make sure to ask for Carlos and reach out to PRC, If you have any sort of water damage do you need fixed! read more

DO NOT HIRE PRC. They will take advantage of you, understanding that you are in an extremely stressful situation. They will make it difficult to understand your bill while overcharging you as much as possible. My insurance agent said they are well known among the insurance community for doing just that. They will also just stop communicating. The workers are good (reason for two stars instead of one), but the project managers and company are very unprofessional and extremely underhanded. I had a large mold problem under an apartment building and at first they were great. Very nice, seemed trustworthy, started promptly with fast and efficient workers. The first problem was when they moved a resident's items out of and back into a small bedroom and living room. They did it before we agreed on a price, or the scope of the work, and then they charged me $9133 (that's not a typo)... and told me they were giving me a deal! They assured me all along that my insurance was great and they would pay for everything. I feel like such a fool for believing their line of BS. Once they did the lion share of the work (which I admit, was done well and quickly), and I paid them on time for the first several bills, they completely ghosted me and my insurance- even though the project wasn't done yet. Their bills say you will pay a penalty for late payment, pressuring you to pay before things can be assessed. This was one of the most stressful times of my life, and I didn't have time to go through the bill and question them, as I was working as hard as possible to do the remodel portion and get my residents back in, so I just paid it. I'm so sorry I did. If you actually look through the price list they make you sign in the beginning, it's bonkers! Need an electrician for an hour? They charge a MINIMUM of 8 hours! They have a person come in to monitor the moisture, takes about an hour- that personal also has an 8 hour minimum! $52 to detach a P-trap under a sink! (Takes less than 5 minutes). They charged me thousands of dollars to hook their drying machines up to the electrical panel! Many of their charges are DOUBLE what insurance allows (which is already generous- I know, because I have a construction background), and even their calculations of the space are lies- up to 25% more than insurance's calculations. They give you a bill that's difficult to asses, so that you have to go back through their price sheet for each type of work, and try to match it to what they actually did. When I brought all of this up in a detailed email they said, well, you already paid. After months of only answering emails after multiple attempts (from me or my. insurance), they sent me another bill for thousands of dollars. My insurance agent replied pointing out many things that were in the bill that they didn't even do. That was 50 days ago, and after multiple emails, they still haven't replied. Hiring PRC was once of the worst financial decisions I've ever made. I feel so taken advantage of and stupid. Save yourself, and go elsewhere. read more

I randomly just found this company on yelp after calling several companies . I had a water leak in my kitchen and wasn't sure who to trust! . George from PRC came over right away and instantly felt comfortable with him out of everybody I had met with. He was honest he was cool. He explained everything to me gave me options and even gave me a better price than everybody else. He was very communicative always responding right away and super good energy. They did an amazing job with the water mitigation services and after they were done I decided to use their construction team for rebuilding after the demo . Aaron Martinez handled it from there who also was amazing and went over and beyond . They were also very clean and set up a very good tent to protect the house from their demo and rebuild . The work looks amazing and they were efficient and fast ! Highly recommend! read more

PRC Restoration & Construction - General Contractors Near Me - Rancho Cucamonga, California

Up front- I did not use their service. I did have a consultation from project manager Jaime Garcia who offered me a range of solutions including a pragmatic solution that I ultimately went with. He did not try to pressure me for services I really didn't need. I appreciate his honesty and candor. read more

The project manager Alex quoted us 3,000 for tearing up a subfloor and insulation. Our bathroom is very small. Alex said once the floor was dried out, he will replace the insulation and subfloor. He went back on his word. We are seniors in our 70's and they taken advantage of us. His manager Ricardo Casa did not believe a word we said. Now we're stuck with a hole in our floor and the toilet sitting outside of my house in the driveway. I will not recommend PRC to anyone. We consider them unreliable and liars. We still had to pay the 3,000 read more

PRC Restoration & Construction - Incomplete bathroom floor - General Contractors Near Me - Rancho Cucamonga, California

After reviewing this company and sharing our frustrating experience, PRC reached out in an effort to resolve the issue and apologize for how things went. We were able to come to an agreement on how to address our concerns, and their team will strive to improve their services. read more

DO NOT use this company PRC Restoration and Construction. There are FAKE reviews on here I had a very negative experience with the quality of their work and their employees. After many phone calls with their office, I wanted to just forget about my experience with PRC but came on Yelp to leave a negative review. Only to find that someone else posted a 5 star review but using photos of my bathroom. The review right before mine on this page, posted by Cesar R. is using photos of my bathroom to increase the ratings of this company's yell page. . I have a photo of my bathroom attached here in a different angle and also a screenshot of Cesar R.'s review in case it is deleted. THEY ARE FAKING POSITIVE REVIEWS. For the actual work they performed, I was referred to them by a plumber after there was a leak in my bathroom that caused water damage to my walls and bathroom floor. Their costs for the work they did was too much but I decided to go with them because they had the soonest availability at the time. I regret not waiting it out and using someone else. The project manager Jaime, who I met in person, verbally promised me they would restore the structure of my house and do anything they can to mitigate any risk of potential mold anywhere else. After their 3 days of work, I can confidently say that they did not hold up to their promise. They told me over the phone that based on the contract that I signed with them that the work was completed. I know they did not do a good job simply for the fact that when I went to inspect the "completed" work myself, there was still standing water that collected at the bottom of the exploratory hole that my plumber made to find the leak. They tried to say that the standing water there was either happened after they completed the job or that it isn't part of their scope of work. The leak is definitely sealed off, this was confirmed by at least 3 other contractors. And drying out the structure is definitely part of the scope of work that I signed in my contract. They tried to convince me that the area that the standing area is in is not part of the structure but regardless I was promised mitigation of any potential risk of mold and that simply did not happen if there is a collection of water just sitting there. There is a lot more to this horror story but I don't want to make this review too long. Long story short - - I was overcharged for incomplete work. There was zero communication on what work was being done, even when requested. Someone is using photos of my bathroom to post a fake 5 star review. They do not care about about solving the customers problems, they just want to scam you for your money. I would not trust anything from PRC or any positive reviews on their yelp or Google page. read more

PRC Restoration & Construction - Photo of my bathroom taken on my phone. Notice it is a different angle than the one posted in the fake review by Cesar. - General Contractors Near Me - Rancho Cucamonga, California

See all

Hi my name is Cesar and let me tell you in my 20 plus yrs in the plumbing industry there is no one better then PRC they take care of our customers here at SoCal 1 Plumbing and Rooter they make it easy for my clients to get back on there feet when there homes get flooded in a fast and convenient manner, they put value,integrity and good elbow grease in to there work. I advice my clients to have them in there corner to advocate insurance claims because they are so knowledgeable in there field, I've had them them clean under my own home when my sewer line broke so I was able to go under to fix my issue with out swimming in sewage. Here is a shout out to my reps Oscar, Raymond and of course Raquel at PRC and thank you for all your help. read more

See all

UNETHICAL AND INCOMPETENT - That's my tl;dr in case my review goes too long for you, I hadn't left a review, because I heard they came after people who left negative yelp reviews but now I'm seeing their trucks out on the road as the January 2025 wildfires still rage. I don't want anyone else falling victim to them. I had a serious water issue and had to make an emergency call. They came out and took down my insurance information, took out a few pieces of drywall, taped off the room and left a machine that takes water out of the air. Then they disappeared, they didn't answer texts, emails or phone calls. After a week, they snuck in and took the machine away and still never called me. I contacted four of the people who gave one star reviews and was told the same thing happened to them. Then their insurance company received a big bill they won't pay, PRC offers a lower bill which most of them pay out of pocket because they're now desperate to get the work done. Later they were threatened by PRC after they left a negative yelp review. Well, lo and behold I get a call from my insurance company asking if the message they got from PRC is legit, they sent them a huge bill without any evidence of damage (which any competent/ethical restoration company would know and do). I leave a message with PRC saying insurance won't pay and I don't have that kind of money. Well that got their attention, they finally return the call. They tell me not to worry, that I should argue with my insurance company and they'll give in. PRC tells me they'll charge me less to make it easier. I tell them that that's exactly what some of the one-star reviews said would happen. They tell me that I can't believe anything on yelp, that "it's the wild, wild west." Well, they were literally doing that exact thing to me, so I'm pretty sure it's believable. They tell me I need to settle it with my insurance company and hang up on me. Then I get a copy of the bill in the mail for the demo work with a blanket cost with none of the breakdowns of what exactly the charges are for. I call again and leave a message saying I won't pay unless someone talks to me. Again, the thought that they won't get paid actually gets their attention and they call back. I ask them to explain the bill. There's nothing that specifies how they got to that number. Whether it is for work hours, supplies, the machine rental, inspections, anything. Honestly it would have been pretty easy for them to do, their guys were here for maybe two hours, they used a couple rolls of painters tape and a roll of plastic. He tells me they aren't required to give me any of that information. I'm told that I need to call my insurance company and he hangs up on me again. The insurance company won't help, so like some of the other one-star reviewers, I give in and pay out of pocket. Two days later I get an email asking for confirmation for the repair portion of the work that was agreed upon. I never even talked to them about the repair portion, we were still trying to settle the demo bill. This time they actually had a small breakdown of what they were planning on doing. There was pricing for replacing the drywall, some wood and painting but nothing of what caused the leak and what they needed to repair to keep it from happening again. Are they replacing a pipe, repairing a hole, what caused it? I reply saying I need to know what they're actually going to repair instead of just covering it up. It's completely illogical not to address the actual issue. I also tell them that I won't pay anything until I get confirmation that my debt up until that point was paid in full. A few days later I get a copy of the bill in the mail with the word "PAID" scribbled on it. I never did get a reason for what was going to get repaired so the leak didn't cause damage again. I literally never heard from them again. I didn't bother chasing them down again. I just found someone else, they charged less for the repairs than I would have paid to PRC. The new contractor's estimate also included replacing a piece of moist drywall that PRC didn't take out and a light that the water damage had shortened out. PRC seemed to have missed that as well. When I said at the beginning of this review that they were incompetent, this is part of it. Not only were they unable to document the damage properly, return calls in a timely manner or answer my questions, but the demo work they did do wasn't even done properly. If everything goes as the other one-star reviewers say it will, PRC will now threaten me with a lawsuit. Well, I have documentation. From my insurance company and the company that fixed PRC's blunders. Plus, some of those other one-star reviews are still salty about how they were treated and would gladly testify for me. I'm more than willing to counter-sue for the money I did pay. That moist drywall they left would have been a breeding ground for mold. That light fixture that shorted out could have caused a fire. read more

Major water leak under the house, which PRC dried and made sure mold free. Information regarding how to handle insurance claims and actual work estimate was on target. read more

I called Prc to come out to my house to clean up a sewer leak that smelled really bad. I have small children and it's urgent. Juan Carlos was sent out, he went under the house and checked it out. Talked to me about what needs to be done and gave me a really good price. He's very detailed and answer all questions. He scheduled me in. I would definitely recommend this company out to anyone who's having a water damage.. thank you PRC read more

PRC Restoration & Construction - Prc to the RESCUE - General Contractors Near Me - Rancho Cucamonga, California

the company is fantastic. The guys who came to my house were very polite and courteous. And fast. They even cleaned up there area where they were working. They covered all our belongings to protect everything from dust. PRC is very highly recommended. Thank you DRC. read more

See all

PRC , wow they need to have a better way to communicate. Better employees. Not like Carlos he is just a piece of work. He's not reliable, Undependable and a liar. He always blame someone else for his wrong doing or failure. Cause of him, I wouldn't recommend this company ever!! I also complained about his methods and still no change The only reason I used this company for a water leak/damage was the recommendation from my plumber. . read more

We discovered a huge wet spot running down our inside garage wall behind the water heater and mold too! Hector B. And Giovanni R. And Alexander M. Came out the same day and answered all of our questions and told us how the process worked in terms of cutting the wall, tracing the leak, coordinating with our plumber and reconstruction of the wall. These guys were recommended by someone we know and we decided to go with them after we got our quote. Hector B and Giovanni R. and Alex M. even helped us work out the thought process about whether or not it was worth it to use our home insurance or to go out of pocket for this relatively small job. They were very accessible and responsive to any questions we have had and are just great to work with. We are very picky about people we let into our home and we would not hesitate to use PRC again with Hector, Gio, and Alex. read more

To make a long story short anything that could go wrong did go wrong during our 3 month journey without a kitchen. After all of the delays from the insurance company, due to the water damage in our kitchen, suppliers out of stock, adding changes to the original contract and illness due to Covid 19, I have the kitchen of my dreams. Through all of the different challenges I want to thank PRC Restoration, Inc. and Alberto for their professionalism keeping us informed and providing us with quality workmanship. I really appreciate Alberto Olivas for always being there to answer all of our questions and working with us.  He was the best. read more

See all

I had a water heater burst thrusting water into the garage walls doing severe damage to the garage walls. I posted a review previously on the team (Sergio and other associates) that came out to preview the damage and immediately got to work removing the drywall and drying the moisture in the air which took place for almost a week. They were very professional, thorough, detailed oriented and great communicators. The work completed was awesome. They cleaned up all debris they pulled from the wall and discarded it. This current review is for the team (Ricardo and associate) that came out to REPLACE the drywall that was removed from the water damage. Again very professional, thorough, detailed oriented and excellent in communicating what was going on. The work was completed beyond what was expected. I highly, highly recommend this company for anyone needing someone to clean up after water damage and restore your home back to origination. These guys know what they are doing and are EXCELLENT! Thank you for being an awesome company!!!! read more

I wrote a super long, comprehensive review, and for some reason it isn't showing up. Trust me when I say, this company is so bad, so utterly bad, that there aren't enough adjectives in the world to describe the lack of accountability, professionalism, skills, customer service and follow through. And the sad thing is that it still isn't over. PRC is like a cancer that just keeps on spreading. The more you try to get rid of them, the more their evil tentacles come and seek you out. God, do I hate them. read more

Came out right away when we had a hot water pipe leaking into the wall. Laid down extensive protective materials to protect our floors and wore booties and masks. Edgar and Alex were awesome! Quickly worked to remove damaged wall sections and insulation, and chase down the leak and got it stopped until permanent repair could be performed by a plumber. Set up dryers and dehumidifiers that took a few days to dry out our wall studs and stringers and cleaned up everything really well. Repair estimate is comparable to insurance estimate as well. Very professional crew. read more

See all

Our experience with PRC Restoration started off fine. Initially, PRC responded quickly & effectively but during mitigation of our bathroom leak one of their employees caused additional damage to our outside stucco. This was addressed & was supposed to be repaired. PRC has failed to schedule a date & time to repair their damage to our home. Both their project manager & supervisor have been contacted but failed complete the repair. Unfortunately, we have not had the best experience with PRC. read more

See all

If you want a company who sends people who don't know how to do the install and rebuild work. This is the company for you. After 6 months and more than 10,000 dlls. We got a bathroom that leaks and not properly installed or sealed. Big gaps and holes left for water to go into our walls. One week later and I have open lips on the edges of the inside of the stand up shower. The walls are peeling off at the seams and lifting up on the corners. Right side of Corner of shower spits water at the toilet. That's how badly sealed it is. Ricardo who did the install on his first day showed me he had no idea. He asked me to call a plumber and have my sewer moved for the stand up shower. He stated no standard shower would Fit unless the sewer was moved. 2 min later he declared he was going to home depot to see if he could find something like a fitting to make it work. read more

See all

They were very attentive and worked efficiently to not disturb our work day. Jerry, Chris, Juan and Nelson were VERY friendly and did the job well and quickly. Would work with them again. read more

We had major water damage from our upstairs bathroom. It ruined all our walls, cabinets and flooring in the bathroom and our kitchen and hallway below the bathroom. Edgar and Juan have been kicking butt every day for the last 3 days removing all of the water damaged walls, cabinetsand flooring. I am very happy with the clear communication and the attention to detail they have put into our house. They do amazing work and I will be recommending them to friends and family in the future. read more

See all

I am a Landlord / Property Manager for a personal real estate portfolio. So I have seen my share of emergency events and perils. In this case, two of my apart MH flooded and PRC handled in such an extraordinary and professional manner, I'm still wondering blow they did it. I called PRC and Sergio the Project Mgr, came after hours and stayed with me until the Plumber was finished after midnight. They started immediately next day two trucks and more man power came and came daily, until the emergency phase was completed. The Insurance company even commented on how well the job was completed and how they were able to salvage material items. I was comfortable enough to leave them keys and leave the next day for a mini getaway vacation. I highly recommend the PRC Rancho Cucamonga office Sergio and his staff. read more

Francisco and Carlo were awesome with our water remediation. Not only were they on time but they were extremely careful and diligent in making sure there was no dust or debris. My son has asthma issues and they were outstanding in taking care of all our concerns. This is my second time needing water remediation and my last experience was not the best, but I recorecommend this company wholeheartedly. read more

Running/overflowing toilet upstairs for at least 30 minutes caused major water leakage to the downstairs affecting the floors, walls, ceiling, carpet and laminate requiring major remediation/drying for days etc as well as shampooing carpets. Jaime did a great job with this job preventing major damages, mold etc. I highly recommend this company/Jaime for any restoration/remediation needs. read more

Our 2nd floor ceiling has a water leak due to an AC pan drain overflow in our Attic. Also affected is our Daughter's closet and bathroom ceilings. Juan Fuentes and David Gonzales from PRC restoration company did an excellent job fixing our damaged ceilings. read more

I recently experienced a water heater leak which caused water damage. PRC Restoration came to the rescue. They arrived on time everyday until the job was complete. They ensured that all the moisture and mold were removed from the walls. They communicated the process and progress every step of the way. The staff, Amiancio and Brian, were very friendly and dependable. Nancy and Dorothy assisted me in understanding the payment process. If you need a Restoration team, PRC is the one to call! read more

After speaking to many managers at Prc they fixed my cabinets. Work was completed to my satisfaction.

We had a major leak in the wall that caused water damage to one of the bathrooms and the master bedroom. We called PRC immediately and they responded very quickly. We had a few hiccups with the homeowners insurance but Alberto Oliva and his assistant Memory Barrios walked us through all of the issues with ease. While we were having the repairs done we decided to replace all of the old carpet in the house (an upgrade). This change required Alberto's team to coordinate with the flooring contractor so the work flowed properly. No problem for Alberto! We really appreciated that!! Then on the final day of installation we worked with two of the best guys on the PRC team. Christian Cervantes and Joel Jimenez should be given several pats on the back for their above and beyond customer service. There was some confusion on the new bathroom faucet that was going in, but Christian and Joel took it all in stride and made sure we were completely satisfied the the outcome. Turns out it was all due to an error on Home Depot's website! There were several other PRC team members who came out to our house to work, and while I didn't write down their names I just want to say they were ALL very polite and concerned that our job turned out just the way we wanted it. Thank you to all who came out here and to PRC for their excellent team of restoration specialists! read more

I wouldn't recommend this company to anyone. Reasons why: 1. They lead you astray with getting you to believe that the damage is something your insurance covers and the they will work with the insurance company. 2.They don't give any form of written estimates and explode the invoice bill to over double and half of the verbal estimate. 3. You ultimately get stuck paying cuz insurance won't cover anything. 4. They have you sign forms stating you can't sue them and if you do, you pay their attorney fees. 5. They definitely charged me $2.50 per hour for a safety attendant that couldn't of preformed his non entry rescue duty if necessary. 6. The Yelp page and they're website state they're 24/7, don't be fooled. They'll charge you 'after hours' rate. 7. If a plumber recommends this company directly and to a person specifically, get another plumber. I guess one plus is that after the outrageous bill, if the insurance doesn't pay, they'll be real kind and give you a 20% discount. Highly recommend to read the other reviews! read more

READ THIS BEFORE USING THIS COMPANY: I had a minor leak in my kitchen and the drywall and wood floor got soaked and needed removal. They had given me a spoken estimate of 5-6k to remove floors/drywall and dry the area(This is at least 2-3x what this job would cost but they say the machines are expensive to run and I was in a rush, so I did it). They only removed what was wet (basically half of the demo). They said they only get paid to remove what is wet. They did two days of demo and had the machines running for 4 days. I already knew I got hustled that moment because they did half the work for basically 2-3x the pay. I got my bill today. They charged me 10.5k. read more

I wanted to leave a 5-star review, but long story short----the in-person crew did a great job, and the office crew ruined it. After testing, they removed the damaged material. Then the office did not respond for two weeks. After final walk-through, only minor cleanup was to be scheduled. No response from the office for two weeks...again. They offered a very articulate explanation that basically translated to "oops." Then, as the cleanup crew was working, someone from the office called and asked for immediate payment of the invoice. Given their own delays, this was both irritating and borderline insulting. Translation: when it's their turn to act, they do it when they feel like it, but when it's the customer's turn to act, they want it done immediately. After figuring this out, I was no longer in a rush to respond to them. There are more things I could list, but it's so ironic since the work was done well. Feel free to use PRC but at least know what you're getting into. My guess---the office crew is so nonchalant and careless because they never have to see you in person. read more

Best Company Ever. Water Damage, Mold, Drywall, everything you need. Carlos, Ricardo, Sylvia are the best at customer service. Will use them again. Thank you, Property Mgt. read more

This is a great company, very professional. I recommend this company . Sergio (manager) always with a nice attitude,helping my customers .

I am very satisfied with the service provided by Hector and his crew. Everyone worked really hard to complete the job! I will definetely used them again for my home and for my client's home if need be. read more

I had PRC perform mitigation and restoration work at my home due to water damage. Everyone who took part in responding to our concerns was fantastic! Brian and Armancio did an outstanding job restoring the damaged areas. We'd also like to thank Manny, Carlos, Barbara, and Dorothy for their part in facilitating the administrative/insurance payment process. We really appreciate their professionalism. We are satisfied with the work and strongly recommend this company to anyone looking for such a service. read more

Woke up on Thursday morning to find a buckles floor. Fortunately I was refer to PRC by a plumbing company. My craw-space was flooded and half of my family room got water damaged. Hector came out right away on the same day. He is the project manager very professional and informative. He handles everything for me from Allstate insurance claims to step by step process of what to do. After 19 years living at this house nothing like this ever happen to me so it was very overwhelming experience especially during the COVID pandemic. He brought along awesome crews with him Alexander M and Giovanni R. Both men are courteous, professional, knowledgeable and super clean. They measured the humidity levels in the living rooms with their professional equipment and did the demo and cover up their work space. After 5 hrs of demo, drying, sanitized 4 by 4 wood structure and removed the damaged hardwood floors. Their professionalism show. They did an awesome job everything came out perfect. No dust no mess to be found unbelievable. I did a lot of remodeling to the house and these guys are the dream team. Thank you guys for your hard work I really appreciated your professionalism. Kudos to the entire teams from the receptionist, to the every department that always call me, especially Hector. He always answer his phone and keep me in the loop. I will definitely refer you guys to all my friends and family. read more

See all

PRC is an outstanding restoration and construction company. Laura and I appreciate Sergio Martinez and everybody who works at PRC. Bella is wonderful. read more

If possible I'd give this company not even 1 star!!! Extremely unprofessional and expensive. They avoid talking about the cost of anything until you get a $5000 bill in the mail and guess what, it's due in two weeks. Dont accept the pack out service, got charged $1300 for one day of storing my appliances. They break things and dont replace them. The girls in the office are always on lunch, break, or just never return your calls. I will never recommend this company to anyone. read more

Very pleased with their service. The project manager, Chris is awesome and also Francisco is also very great! They are very accommodating and reliable in giving me all the info of my slab leak moisture! Thank you!! read more