I feel so grateful to have found 911 Restoration when I did! We had multiple leaks in our ceilings with all the recent rain and I was worried about permanent damage. I called 911 Restoration early on a Thursday morning and was greeted immediately on the phone. I shared my concerns and someone was able to come out within 2 hours (and this is on a pouring rain day when I'm sure they were absolutely swamped with multiple calls). John C. came out to assess the situation and gave us his honest opinion on what needed to be done. Due to some structural damage to our roof (causing the leaks), John called out the company owner/manager to also take a look and give his opinion. The owner, John R., was also at our house within the hour. He spoke on the phone to our landlord and explained the situation and offered further suggestions for fixing the roof. 911 Restoration set up fans and a dehumidifier to make sure that the ceiling was able to dry efficiently and decrease the chances of microbial growth. They were patient and informative and explained every thing we needed to know and went above and beyond answering all of our questions. John C. came back the next morning to check the moisture level and make sure everything was running properly. We had the machines going at our house for 4 days, but John C. stayed in great contact to make sure everything was going ok in that time. I wasn't able to take off of work to be at home during the day, so the owner John R. was willing to come out in the evening hours to take everything down. Communication was excellent throughout, costumer services was absolutely wonderful, and we (and our house) felt very taken care of. This is an honest, efficient, and thorough company who genuinely care about their customers. So glad we went with 911 Restoration! read more