We spent a couple of afternoons at this dealership looking at Tellurides. They had a good section…read moreand a staff that was welcoming and not pushy. Our salesman's name was Mark Benver. He went above and beyond to try to not just win our business but find us the model, color and trim that we were looking for. He was even willing to have a car brought down from Toledo in a dealer trade. If you are in the market for a Kia.... I highly recommend Mark and this dealership.

We had a Great sales experience! From the time we got out of our vehicle til the time we drove away…read morein our new Sorento. Lamar was AWESOME. We had to wait while he took excellent care of 3 repeat customers that were buying from him again. He was so easy to work with and you had his full attention. I explained what I wanted and he found the perfect vehicle. The manager was also unbelievably AWESOME! No bs or run around with numbers. He was fair and reasonable from the start. The finance person we dealt with was straight to the point and no trying to over sell any of their products he explained them and gave us a price no pushy presentation. It was truly a wonderful car buying opportunity. I recommend the highly. What a Great team. Thanks Jay and Margie..

I've been using this service center about a year and half after the one in north Columbus close…read more It's always been okay until this visit. I made a morning appointment for shocks and a recall which should have taken a couple hour. I get there on time and the guy tells me it's going to be 3.5-4 hour. Seriously, this is why I made an appointment. I say okay and go sit down. I sit there for 4 hours and then they come and tell me that they can't fix my car today. I asked why, she stated they have the parts but they are short staffed, WTH!! She said they have a courtesy car that I can use until my car is ready. Fine, I'm tired just give me the car and let me leave. They call the next day about 4:20p that my car is ready. I leave immediately to go get my car. I fill theirs with gas and take it back. I sign for my car that was both warranty repairs and leave. Then I drive home and receive a email for a $90 car rental invoice! Had they told me that I would be charged $90 for 27 hours/73 mile; I would have taken an Uber instead.

I am impressed with the staff at this location, Very, friendly and honest. They are a dealership,…read moreSo I expect the over inflated pricing, but they are very efficient at doing diagnostics. They way the Parts department set up is very impersonal. Every time you have to have them look at a part or a quote, they have to go in the back to some secret room. and you have to ring a bell to talk to anyone. Also the parts department is located somewhere in a different building than the service department, this is a break in continuity. With all that said, they do offer better pricing than Columbus North Mitsubushi, and free Cookies

I have experienced both good and bad service issues at Valley Ford…read more The dealership has changed hands several times - with it comes a number of employees with 1-2 years experience (I realize that it pertains to this dealership only). Someof the service agents have been impatient if I asked detailed questions (as if I lacked brains/knowledge) about what they were diagnosing. Once I asked for the service manager to return a phone call to me that never happened.

I do not recommend…read more I never bought a vehicle from them but have had 3 unsatisfactory service experiences with them. I will not be back for service or anything else. They have questionable integrity and seem to over promise and under deliver. I will elaborate on details if anyone shows interest but caveat emptor. Ford F150/Ford Escape owner.

Great family owned and run business. Excellent, friendly, reliable service at reasonable rates…read more They work on large and small engines and stand by their work. I highly recommend them. Jim F

Andy Wise does not stand behind his 90 day parts and labor repair warranty…read more Riding mower broke down before the 90 days and when I sent it back for work that should have been covered under warranty, he kept it for two months and charge me even more. Second repair, he also tore down my mower before even giving me a new estimate. When I asked for it back as is, he said he'd have to charge me just to put it back together. Also doesn't honor the repair price he quotes you. Overcharge! STAY AWAY !

We bought and paid for a new chip box to be installed on our brand new truck, and the work done was…read moreshockingly shoddy. Rust, sub-standard welds, and peeling paint were ubiquitous on the chip box, and Schodorf had installed a manual PTO instead of the automatic PTO, as ordered. It's been a total nightmare since then as we tried for months to get them to correct the mistakes. We're in Seattle, so we couldn't just drive it back to them. We emailed them photos galore, we paid for a professional inspection of the welds, and we sent them inspection reports of the paint. They responded by sending us two spray cans of black paint that we were supposed to spray onto the rusted undercarriage, and they offered to pay for ONE weld to be re-done. We spent $7,000 of our own money to repair all the problems (we still haven't replaced the PTO--that's an additional $2,000 cost to us), and we were without the use of our truck for 3 months. If you want to see photos of their work, go here: http://www.flickr.com/... Schodorf used to be a reputable company with a quality product, but no longer. We are currently seeking help from the Better Business Bureau and the Attorney General of Ohio to seek full recompense for our costs.

We've been using these guys for almost 30 years and they have always done great work and we get our…read moreequipment back pretty quickly. I find that their prices are great and they are very helpful over the phone if have some questions about things.

We had emailed this place for info on a repair on our truck and never received a reply. When called…read moreto inquire about this, the guy on the phone had no idea what I was talking about. He then became rude and frustrated causing me to become upset and frustrated. I'm sorry, but not sorry if you don't know where your service requests go. Either get it straightened out or don't offer auto care. There was no need for me or any other customer to get treated that way, especially when we did as the website stated. We are actually grateful it went that way though; if it was going to be a bad experience, I'd much rather have bad attitude than bad service/repair.

They do great work, but only if you know what you want. They are very skilled at older cars which…read moreis rare, and can fix pre computer controlled stuff, which most won't touch. On newer stuff I got the typical BS excuses, which i didn't expect, but it is what it is.. still would go back but only to have things i wanted done and didn't want to do myself. Again, i'd trust them to do any work, maybe just not troubleshoot the issues..

over the last 5 years my best ac delco and motorcraft parts source has become the last place I'll…read morebuy from. I had the best sales rep ever and then he was gone and all I got were excuse? even my reliable guy I could call and always get on the phone to find or solve any issues retired early and wasn't replaced? ever since Ron Elkins retired each year i recieved progressively worse and worse service. always my last call if im desperate now

Mike and Hannah really took care of me and made sure I left with the right stuff, my dad told the…read morethe wrong car and the understood everything

I've bought a number of parts from Universal over the past couple years. A few engines, smaller…read moreparts and a battery or two. The property isn't much to look at (it's a salvage yard, duh) but I've always been treated politely. I've never had any issues with any of the parts I've purchased. Their prices are fair.

An old car that you cherish has seen its last days. Sure, it still starts and has decent tires but…read morethe trannie is jumping, the dashboard tech needles don't tell you "jack" and you've gotten 200,000+ miles out of the beauty. It's time for UNIVERSAL AUTO PARTS & SALVAGE. I gotta say that when it comes to some good guys at the counter, Universal does well. My interaction was with JOE who either was an owner or one heckuva manager. I'll cut to the chase. I wanted some $$$ out of my car, Joe played fair and suggested I go down the street. Upon saying that would work, he asked if he could see my car before I went. Bingo! He understood I wasn't banging about town for too much cash,... just wanting a good handshake and something to cover my UBER ride home and extra to pay my next car payment. The entire staff there was cordial, fun/interesting, went out of their way to listen and interact. If you're not going in with a PRI**CK attitude and feel you've got something to hock, Universal would be my suggestion. Joe - well done, sir. Well done!