Unbelievably bad service. I am done with AAA forever. Lowest quality possible at this shop!read more

Short Story: Poor coordination, long delays, and lack of…read morecommunication. Even with AAA discounts, the cost was high and no support like ride or rental services was offered. The experience was frustrating and unprofessional. We won't be returning. Very Long Story: First Visit (Diagnostic Only): We booked an appointment for 8:30 AM, but the email confirmation showed 12 PM. After chatting with an agent to confirm, we were told 8:30 AM was correct--already a red flag for poor coordination. We understood that diagnostics can take time, but we received no updates the entire day. We had to call them ourselves at 3 PM just to learn that the diagnostic was finished and they were preparing a quote. After waiting another 2 hours, we received a text-only estimate of $3,000. It was unprofessional--no itemized breakdown, no explanation, and no email follow-up. Because of the delay, we couldn't proceed with the repair that weekend. We were charged around $100 for the diagnostic, which we were willing to pay--but it was disappointing because we had planned to get the car repaired with them. According to AAA's promotion, the diagnostic should've been free with a repair, so we didn't expect the charge. That left us a bit upset. Second Visit - Actual Repair: Still, we decided to give AAA another chance. We dropped off the car on Thursday and clearly told them we would pick it up Friday at 9 AM. Even though they said the work would only take "a couple of hours," we gave them the entire day just to be safe and rented a car at our own expense. However, when we arrived at 10 AM on Friday, we were shocked to learn they had just started working on our car--even though we had a confirmed appointment with them. They told us the repair didn't begin until Thursday evening, which they never informed us about. We returned again at 1 PM, only to find the car was still not ready. They said it was out for a test drive that had already lasted over 40 minutes. We had no choice but to wait--and ended up being late for work.

Great guys, did an awesome job keeping our Lexus rolling. I will continue to use these guys!read more

Very knowledgeable mechanics and very nice to employers in general, but very expensive place for…read morerepairs. I usually take my car in for oil, filter and tire rotation, $45 or so, not bad. However, any mechanical repair is extremely expensive. I received an estimate to change the sway away bars, rear suspension/rear shock absorbers and change the tripods for close to $1,500. I found a local small shop mechanic that did it for less than $700. Also, on another vehicle, the horn wasn't working, so Oxford gave me an estimate to fix it for $450. I reviewed YouTube videos and was able to fix it myself, since the problem was simply that the ground cable was not making contact. Bought a 2' copper cable, changed the horn and changed the plug, all for less than $60. Yes, $450 vs $60. Again, I don't think they are bad mechanics, but way too pricey. Won't go back.

I've been to this auto shop b previously and had a great experience, so when I received a coupon I…read moredecided to use it there. For some reason, something was nagging me to just take it to another shop. Nevertheless, I contacted Boyd's and scheduled appointment. During the call, I advised of the coupon and provided my make/model of my vehicle. If this coupon would not be honored - due to the type of oil - then I should have been told during that call. Upon arriving, the man at the counter was not trying to hear me and kept mansplaining that the coupon I needed to use was the one on the bottom, which would require an up charge due to my car not using conventional. He was NOT hearing me about wanting the other coupon, stating my car didn't take conventional oil.......it didn't take it for the other coupon either which is why I needed to do upcharge. I was okay with paying additional fee for the $44.95 coup; however, they were not honoring THEIR coupon and I would have to start at $79 for services on the $44.95 coupon. PERHAPS A BAIT AND SWITCH? Another man on the phone interjected to "just give it to her" and started looking a for way to ring it up. However, another man immediately came from the back area and started the same mansplaining, saying no to the other man's trying to find solution. Needless to say, I just left and have no plans to ever return. Perhaps better customer service skills and an actual care for your business will help them. Ridiculous!!

I had previously posted a negative review on this shop. The manager had me bring my car back to…read morethe shop, so that he could show me problems the shop had previously identified. As it turns out, Boyd's had correctly identified a problem which a body shop and the dealer later missed. I am most grateful to them. The front subframe was indeed rusted out. When some rust scale was removed, you could see a hole in the subframe, and it was clear that it was compromised in other areas as well. Boyd's is once again my go-to shop. I was reassured that the quality and honesty I have expected from them for over 25 years now continues.

Young manager tried to charge me for a free brake check. When I refused he said never come back…read morehere. The long time manager that retired a while back was a professional. He did a lot of work on our cars. But the young punk that replaced him is a rude idiot. He even said to me when I was waiting to be acknowledged said to me, I'll be with you soon as I finish with this old man. He said that outside while I saw an older gentleman in the lobby. This was about 6 months ago, maybe you fired him already. Good luck.

Took a little longer than estimated, but did an excellent job overall. Was switching out…read moreperformance tires Mercedes GLC300 for all season tires and keeping originals for next summer. Did a nice job of wrapping the originals and putting in SUV for me. Jessica also gave good insight to online dealers I was working with to ensure the shop received for installation prior to traveling to snowy locales which I was doing in 2 days. Thanks.

Came in and was expecting to get two tires and the Manager Jason had to unfortunately let me know I…read morehad to get all 4, due to the safety issues of the back tires. I was upset and even unkind at one point, he was respectful and patient with me, and helped me get the tires I needed for a price I could afford. I would recommend them to anyone in need of tires or repairs. Honest and fair service.

I came here because I had a leak in my tire and I was assured by Kendre and Thurman and they were…read moreboth very helpful and made sure I was safe. Kendre worked with me on trying to get the best deal for a new tires and was very pleased with the service I got. I felt like I got a very valued deal. The wait time was an hour longer than they said and the waiting room was very cold and could use a clean/update. But overall I was happy with the service they provided.

I've had my car worked on at ER off and on since I bought the thing. My car is not new by any…read moremeans, and has needed work from a radiator replacement... to brake jobs... to exhaust work... and every little thing in between and they've handled it. They have a super cute lobby at their Plain City location and they always have chilled drinks, coffee, and fresh baked goods. They offer loaner cars for certain services and I've never used that amenity personally, but the loaner vehicles in their lot look very nice and clean every time I see them! Even though I've moved throughout the years I still come back to ER because they're not judgy of my old decaying SUV, and they do their best to help. I can't speak to their pricing just because I honestly haven't had my car worked on anywhere else for big things. But they have coupons and I've always been able to afford their work!

Extremely disappointing experience. The biggest issue is that this shop charged me about $100 MORE…read morethan Tesla for the exact same replacement tire, including installation. An independent shop charging more than the Tesla dealership is absolutely ridiculous. To make matters worse, the tire they installed started leaking air shortly after the installation. I brought it back, and they eventually found the leak at the bead. Instead of taking responsibility for a problem with the installation, they claimed my rim was cracked and tried to sell me a new rim, pointing to existing curb rash as the cause. I took it to Costco for a second opinion. They cleaned and resealed the bead, checked for leaks, and fixed the problem. No new rim was needed. On top of that, communication and turnaround time were extremely poor throughout the entire process. Paid more than Tesla, had a leak after their installation, and was then told I needed an expensive new rim when a simple bead reseal fixed the problem. Get a second opinion before authorizing additional work here.

Honestly, I should just stop trying to go to an auto service center that isn't Tuffy. In the past…read moreyear, they have saved me TWICE from flat tires. The first time, I was on the phone in tears because I had to get to class and go to work. Keith patiently explained why the tire isn't a quick fix and assured me that everything was going to be okay. Lo and behold, the tire was fixed about 4 hours later and I went on my merry way without pain, anxiety, or hefty bill. It was an amazing experience. Yesterday, the same thing happened and in a panic, I called again at around 4:30 knowing that they were going to close at 5. I talked to Keith again (my hero) and he calmed me down and explained that he didn't have my tire in stock and it might take until Friday (note: the other places I called didn't even share the time it would take to ship from a warehouse). I wanted to drive home to Cleveland on Thursday, but I trusted them and said that it was okay. I towed my car there and couldn't find the key drop slot. Even though they were closed for an hour or so by that time, Keith (again, my hero) came out to get the key. I went to work Thursday morning annoyed with my $10 morning uber ride and my delayed-to-Friday departure home. However, Tuffy called around 3pm and said they had my car done. I'm excited to say that I will be driving home after class tonight and will be reunited with my family at my originally planned time! I'm so thankful to Keith and his team for really prioritizing the customer experience and getting me back on the road ahead of schedule! TL;DR: Tuffy is a wonderful auto center that really cares about their customers. Keith is a superhero. If you want quick, quality work, I recommend this place over every other!

If I could put 0 stars I would…read more My experience with Tuffy has been absolutely unacceptable, and I am honestly disgusted with the way my vehicle and this entire situation were handled. The biggest issue throughout this entire process was the complete lack of communication, accountability, and professionalism. My 2019 Kia Forte needed an engine replacement. My warranty company approved the claim, the replacement engine was sent to Tuffy, and I waited while they completed the repair. After everything I had already gone through with my car being down, I was finally told my vehicle was ready and picked it up believing the problem had been properly repaired and that my vehicle was safe and ready to drive. Less than 24 hours later, my car was having problems AGAIN. It was making a clanking noise, and I ended up having to get the vehicle TOWED right back to Tuffy. Considering they had just replaced my engine, of course I was concerned that something was wrong with the engine or the work that had just been completed. Having to tow a vehicle back to a repair shop less than 24 hours after getting it back from an ENGINE REPLACEMENT is ridiculous in itself. Then came the battery situation, which made this experience even worse. Tuffy put a new battery in my vehicle without properly communicating with me beforehand about the price or making sure I understood and agreed to that additional expense. I should not be finding out AFTER work is done what something is going to cost me. Customers deserve the opportunity to know the price and make a decision before additional parts are installed in their vehicle. When I made it clear that I did not want to pay for a battery that I was not properly informed about beforehand, I was told they could simply remove their new battery, put MY original battery back in my car, and I would not have to pay for theirs. Okay, fine. Except when I came back, I was then told that MY ORIGINAL BATTERY WAS GONE. The employee explained that my old battery had already been given away/returned, meaning they could no longer put MY battery back in my vehicle like they originally told me they would. How do you tell a customer that you can put their original property back into their vehicle and then get rid of that property before the situation is even resolved? Then, to make the situation even more frustrating, the lady with the piercings was struggling to remove Tuffy's battery from my vehicle and acting as though she did not know how to take it out. At that point, I was beyond irritated. This is an AUTO REPAIR SHOP. After everything I had already dealt with, watching an employee struggle with removing a battery from my vehicle while acting like she did not know how to do it was the final straw for me. There was already poor communication surrounding a MAJOR engine replacement. I received my car back only to have to get it towed back less than 24 hours later. Then a battery was installed without the cost being properly communicated to me beforehand. I was told my old battery could be put back in, only to arrive and find out they had already gotten rid of it. Then I had to stand there while an employee struggled to remove the battery they installed. That is not how you handle someone's vehicle, especially after they have trusted your business with something as major as an engine replacement. What bothered me the most was the lack of communication throughout this entire experience. When someone leaves their vehicle with a repair shop, especially for a major repair, they should not have to constantly wonder what is going on with their car, what is being done to it, or what they are going to be charged for. Communication should be BASIC customer service. I gave Tuffy multiple opportunities throughout this process to simply communicate with me and handle things professionally. Instead, one issue seemed to turn into another. I would NOT recommend this location based on my experience. I expected professionalism, transparency, proper communication, and care for my vehicle. Instead, this entire situation left me frustrated, inconvenienced, and completely disappointed with how this business operates. If you decide to bring your vehicle here, I strongly recommend getting EVERYTHING explained to you beforehand, including every repair, every additional part, and every charge, and making sure you know exactly what is happening with any parts being removed from your vehicle.

Paid for a/c repair and oil change they broke something else and refuse to communicateread more

They ripped me OFF! $1,750…read more Ask my guy Keith Cheeseman over on Indianola! They told me my best friends Ford truck was drivable after they "fixed" it. Bull CRAP! She ran into the wall at Bob Evan's when we met to go eat breakfast! You trying to K!ll someone??????