The manager helped me with a new battery, and then installed the battery for me. Answered my…read morequestions and was very professional.

My 12V battery died in my Prius so I called them to make sure they would replace it before I had my…read morecar towed there. I spoke with them 3 times and was assured they would replace it and what time I needed to be there to get it done. Arrived with the tow truck to find that they didn't have the battery in stock. He said they would order it and it would be there at 715 the next morning and I could come any time to have it replaced. Called 3 times the next morning before finally hearing at 1p that the delivery had arrived. I took an Uber to the store only to be told that they don't replace batteries in a Prius. So now I'm sitting in the parking lot waiting for roadside assistance. There's a Napa right down the street. 2 stars because the guy who was here last night was ready to replace it when I got here 15 minutes before close even tho that's the same guy who didn't check if they had the battery in stock when i called.

They were able to quickly change my windshield wipers after purchase. Would definitely come backread more

Great customer service as you would expect from any O'Reilly Auto Parts!! I pulled in from out of…read moretown, and I needed my battery replaced. I started to have some battery issue towards the end of my trip from Texas to Pennsylvania. Then, on my way from Pennsylvania to Ohio, it became more apparent that I would probably need to replace it very soon. When I arrived my destination in Ohio, looked this store up on Yelp and called them. Arland took the call, and he guided me thru with what I would need for my vehicle. I headed over to the store as soon as I could hoping my car would start. Fortunately, it did. When I arrived, there were a few customers already waiting in line, and Arland took care of me right away. He was very helpful, and offered to help me install the battery in the car when I asked if I could borrow some tools to take my old one out. The old one came out, and the new one got put in. Car fired up right away without any hesitation. Yay!! Thanks O'Reilly. Military discount of 10% is always appreciated!

Maybe I went in with different expectations with "The Napa Know How" and all!...however when I did…read morewalk in getting help from an associate was painful. I brought my car manual in with me and thought they'd certainly be able to help me from there. He offered very little advise in helping me make the proper fuse selection for my vehicle and had to google it myself. Long and short, Autozone is literally across the street and they'll come out to the car and offer as much help as possible. Not sure what made me change my mind on giving Napa a try this time, but certainly never again!

Fantastic service today from Andrew and Tony figuring out my brake light fuse/bulb problem!!read more

I know nothing about cars…read more Every time I go to Advance Auto Parts at 2110 Hilliard Rome Road, I am always impressed with the customer service. Each time I go Juan has been the guy behind the counter who helps me with everything. When my headlight burned out he offered to install a bulb that I bought from ANOTHER store (and couldn't figure out how to install it myself). That was when I decided to return to this store every time I needed car service. On my most recent visit I needed a new battery for my key fob, washer fluid, a new wiper blade, and a new gasoline cap (because my check engine light kept coming on for no good reason). Juan went out to my car and checked my check engine light code with a special tool to confirm that the cause was indeed my gas cap. He also replaced the battery in my key fob himself, which requires a screwdriver and some time and care. After I left the store I looked over my receipt and noticed Juan had given me a courtesy discount just to be kind. Totally impressed with the customer service. Fast, helpful, inexpensive. No complaints.

Staff is unhelpful and doesn't perform services company claims to provide. If the company claims to…read moretest batteries I shouldn't have to show up in the only hour 2 employees happen to be here at the same time to actually get help.

My girlfriend needed a new car battery and I called in to ask about their free battery testing and…read moreinstallation. Juan answered my call and was very knowledgeable with all my questions! We went in an hour before close and he was able to get it replaced straight away! Juan was incredibly patient with my girlfriend and I, we had asked so many follow up questions because we don't know anything about car batteries/car belts. Highly recommend this location and Juan! I know what a man feel likes now when they walk into a Sephora or ULTA; my girlfriend and I had no idea what to do or expect at a car store. Thank you Juan! Definitely will come back to this location for any car needs. :)

Great, speedy visit! A quick stop to grab a tail light bulb went smoothly. It was easy to locate…read moreand self check out was quick. We were in and out in less than 90 seconds. A friendly employee asked if we needed any assistance too. .

When you're due for simple planned maintenance you're out of luck. They will put your service truck…read moredown for days just for engine oil and fuel filter change. DO NOT go here for planned maintenance.

We have had our truck in their shop for 3 weeks, almost a month!!!! They've only done an oil change…read moreand keep diagnosing it vs. actually working on it. When we called in, no one knew anything and all of a sudden "only one guy can work on it because there's soOoOo much damage" yet after 3 weeks of it sitting there, that's all we get??? We know whats wrong with it but we aren't in the state!!!Now they wanna charge us to "diagnose" it AGAIN?! Surprise!! My dad was a truck mechanic for 30 years.i can see how fishy this is all getting. These people are just out your money. They take advantage of people who have no where else to go. I wasn't even going to write this because I'm risking them just taking longer or messing with my truck. That's our lively hood and the fact that we can't even get a straight answer or talk to any higher ups is insane!!!

Very friendly and helpful cashier. Good selection of snacks and beverages. They've always seemed…read morelike a well run business.

GROSS! I came here for a coffee. When I walked in I noticed a lot of coffee cups were on the FLOOR…read more As I'm making a cup of coffee the worker put the cups that were on the FLOOR BACK INTO THE SLEEVES WHERE US CUSTOMERS TAKE THEM OUT OF. I threw my coffee away and left. This is absolutely disgusting. This was between 2:50pm-3:15pm on Dec 21, 2025. It was an older man

Larry and Mike were both helpful and patient before and after the purchase and installation of a…read morebrake controller. Nice people and good service at a reasonable price. Thanks!

Awesome place, with a great team of guys who have great customer service, and know what they are…read moredoing.