Staff is unhelpful and doesn't perform services company claims to provide. If the company claims to test batteries I shouldn't have to show up in the only hour 2 employees happen to be here at the same time to actually get help. read more

I bought a 4 year warranty battery from this location 2 years ago. My battery went dead and I had to jump my car, so I drove it there to get a new battery. They tested the battery and said it was good and that the issue was my starter. The next day I had a dead battery again. I took it to the dealer who showed me via a testing monitor that the battery was indeed bad, not the starter or the alternator. I had to buy another battery for $300 from the dealer. I should have gotten a free battery from Advance Auto because it was under warranty. I'll he going to Auto Zone from now one. read more

I needed help with the headlight bulbs on my car. Mary was super helpful and very friendly. I left there very happy and with 2 working headlights! read more

I could go on and on about my experience I had here, but the worst part was I went to go return a core and just get a little bit of a refund. The associate was new and didn't know what was going on with trying to return it he tried for about 15 minutes and couldn't get it but he was very calm and very nice about it. He said let me call my manager. It's her day off. I don't wanna bother her, but at least we can get you taken care of. She answered the phone so rude towards him and then started to tell me that I ordered it online I needed to go to the store that it came from online. I asked one simple question and I said that doesn't make sense. She then went on to tell me that well that's too bad and that's where I need to take it too, so I went on to say that I wasn't gonna drive 45 minutes out for $25 to return it. She then said I don't give a fuck it's my day off. That's your problem And then went on to say it to her associate that he shouldn't of bothered her on her day off with this BS Mary you need to find a new job because being a manager in customer service isn't it for you? I can't believe that a store that is located in such a prominent part of town would have a manager that would think it was OK at any point to speak to a customer that way or her staff and to the three guys that were working at the counter you guys were great. You guys were helpful and I hope that you don't have to deal with her as management ever again. read more

Came in for a new battery and was helped immediately. Axel (I think was his name) got me hooked up and installed in no time flat. Great service and prices at a clean store. read more

I know nothing about cars. Every time I go to Advance Auto Parts at 2110 Hilliard Rome Road, I am always impressed with the customer service. Each time I go Juan has been the guy behind the counter who helps me with everything. When my headlight burned out he offered to install a bulb that I bought from ANOTHER store (and couldn't figure out how to install it myself). That was when I decided to return to this store every time I needed car service. On my most recent visit I needed a new battery for my key fob, washer fluid, a new wiper blade, and a new gasoline cap (because my check engine light kept coming on for no good reason). Juan went out to my car and checked my check engine light code with a special tool to confirm that the cause was indeed my gas cap. He also replaced the battery in my key fob himself, which requires a screwdriver and some time and care. After I left the store I looked over my receipt and noticed Juan had given me a courtesy discount just to be kind. Totally impressed with the customer service. Fast, helpful, inexpensive. No complaints. read more

It's cold out - not great weather for your poor auto battery. If you have a battery 4 years or older, chances are you will need a new battery in the near future. If you've been told you need one, or if you hear the reluctant cranking of your engine first thing in the morning, you may want to stop at this Advance Auto Parts to check out their battery services. It's pretty simple - walk up to the parts counter and ask them for the battery - they will look up the options for you automobile - with a 2 to 3 year 100% replacement warranty, and up to a 5 to 7 year prorated replacement. They also offer various "CCA" (cold cranking amps) - which may make a difference in the ease of starting your car on those subzero mornings. If you are unsure of your battery needs, they will also do a diagnostic if you'd like to see if you need a new battery, or if you have loose cables, or corroded cables - all things that can affect battery life. The best feature about Advance Auto Parts is that they will INSTALL your new battery for FREE. Not like your dealer, or NTB, or the instant oil change place - they install for FREE - and they do a great job at it - cleaning the battery connections, tightening the cable connects, etc. They also have a large selection of fuses if you've been blowing certain circuits (also a sign of some battery or other electrical issues). There is also a full supply of air filters, spark plugs, motor oil, brake fluid, antifreeze, washer fluid - all things you can top off yourself. Don't pay for the instant oil change to change your air filter - grab one at Advance they're very easy to change and you will save yourself 30 to 50 bucks! Another inclement weather necessity are new wiper blades. Advance offers a wide variety and once again FREE INSTALLATION of your wiper blade purchase. Excellent customer service - you may have to wait occasionally, but they do a great job of keeping track of you and assisting you as soon as possible. read more

Stopped in here a few weeks ago knowing that I needed to get a new battery for my Civic. I went in with the hubby knowing that if I went in there myself, they would try to sell me something that I didnt need. I picked out a battery that they had in stock, and the gentleman took my old one out and installed the new one within minutes. Very pleasant and nice. Great job guys!!! read more

The "new" manager Roger would not re-ring my purchase of over $100.00 dollars to include a coupon I had for 20% the same day of purchase. I ended up returning everything and going to the Advance Auto another location in Hilliard too. I called corporate and they are well aware of this interaction and just want other customers to know that this location is not customer friendly and they do not like coupons. Do yourself a favor and go else where. The parking lot is always empty - no wonder it is. I will never go there again even if they are the last auto parts store in the universe. **I recommend the store on Cemetary Rd.** - Don't go to this one on Hilliard Rome Rd. read more

I just want to say a trained dolphin could do a better job than the associates at this location. It took 3 people to take a battery out of a 2011 honda civic. Absolutely pathetic. I am writing this review because it was my wife getting the battery switched for our son and I was at work. He needed his car or I would have done it. The first lady did literally nothing and had to ask for help. She stated she couldn't get the battery out because it had square bolts. Do they not have tools at this location? The person she asked to help her refused most likely because she's an idiot and always asks for help. So I'm guessing the 3rd person in this battery switching fiasco was the one to take it out and replace it. Why have these people offer to help with things when my 14 year old can identify and replace more parts than the people behind the counter.? Needles to say we will NOT be back at this location even for an air freshener. Absolutely garbage. read more

My main auto store to go too, because they've proven their knowledge of cars and have shown me excellent customer service and have went above and beyond to assist me. read more

Decent Customer service. I like the ease of walking in here and asking for a part and they will get it for you. The service provider got me an air filter and didn't try to upsell me on another more expensive air filter when it wouldn't help all that much. I appreciate the honesty when someone tells you the truth about the difference between two products. read more

My auto repair knowledge is about as good as my heart surgery knowledge. These guys were a great help. Who knew windshield wipers were that easy to take off and put back on again. read more

Don't rely on them to test your battery or alternator because they will say what they can to sell you both if possible. Pretty bad when you only money for one or the other since their prices are so high anyway. Don't bother, find a Napa where at least they aren't trying to f*ck you. read more

Bought two lug nuts for my car and they sold me the wrong size. The tire shop put them on, then a few days later I realized they were the wrong size. I called up there to see if they would loan me a 4 ways if I buy the right size ones from them since they first sold me the wrong ones. I didn't even care about getting the money back, I just wanted to get those ones off and buy the right size ones. The first guy was extremely rude and was basically taking down to me for not knowing what the right size is, even after I told him I'd bring the car up there. A second guy came on the phone and was extremely disrespectful and not concerned with helping at all. He said; "we have a tool you can purchase for $20.lol Now it'd be one thing if it wasn't their fault for selling me the wrong parts... I then called AutoZone and told them what had happened, the guy there said; "bring it up here, we'll take care of you." I never write reviews, but this definitely deserves a review. On my way to AutoZone now. read more