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    Services - Motomentum

    Motorcycle repair

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    Wrong shock shipped
    Mike M.

    I purchased a 184X44 mountain bike shock. I received a 200X57 shock in a damaged package. Upon return I was charged 75.00 re-stocking fee. Had they shipped the correct item in the first place we would not be having this conversation. I contacted Motomentum and was told there was no negotiation on the fee. I feel this was totally wrong on their part since they sent the wrong item in the first place. I would not advise purchasing from Motomentum.

    I've been in contact with this company for going on a week and a half maybe a little longer..... people make mistakes I can understand that both business owners and consumers. The error was on my end. The address that I filled in couldn't receive packages via USPS due to the house being my brothers and being listed as vacant. I'm housesitting for them as they sell their house. Anyhow. I ordered three items a set of brake and clutch levers, and one item from their eBay store, which was an adapter for the brake lever or clutch lever. I don't remember at this point while writing this review. I consistently tried to find out the process by calling them they will only respond to an email and the emails are very vague. They won't really give you an in-depth description and it doesn't seem like they're willing to go above and beyond to help their customers after doing some extensive research they net roughly $5 million a year the owners are a couple and are daughter-in-law and son to supposedly the owner zaks father. I tried to warn other consumers about the ill customer service experience on Facebook and instagram..... No response, but instead blocked which led me to google and yelp. stay away from this company if they can't work out an issue with a consumer over a simple address and then send condescending emails to make you look like you're stupid. They don't deserve hard-working consumers money motorcycling I learned it's a community. Most of us are brothers and sisters and some are not so good. Regardless take care of your people when there supporting you.

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    7 years ago

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    5 months ago

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    11 months ago

    amazing discount price and super fast shipping! I'll definitely buy more MTB stuff from them

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    3 years ago

    Terrible customer service! Impossible to reach when trying to return an item or get a refund. STAY AWAY from this place!

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    2 years ago

    Ordered Gaerne boots. Best price on the internet for them. Shipped the same day. Received in 2-days. Boots as described. Very happy.

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    2 years ago

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    3 years ago

    Excellent prices, great customer service. Everything you want in a company. They came through when I needed them.

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    4 years ago

    a+ fast shipping no issues with my trinity exhaust for talon

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    4 years ago

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    2 years ago

    very fast email response to a problem with order and they fixed it immediately , very honest company will buy from them again

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    3 years ago

    Great customer service and quick shipping! Need the item in a certain timeframe and they are going to make it happen!

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    3 years ago

    Worst customer service ever. They do not answer their phone and do not respond to emails.

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    3 years ago

    bought a set of wheels from them, cheaper than anyone else on the web.super fast shipping. would recommend them highly!

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    Ask the Community - Motomentum

    Review Highlights - Motomentum

    Great selection of parts and convenient and fast shipping or pick up in store.

    Mentioned in 2 reviews

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    Moto Boutique

    Moto Boutique

    (3 reviews)

    I have to be honest, I was a bit skeptical purchasing a my next Harley from across the United…read moreStates without seeing it in person. While doing a search I found the bike I wanted at The Moto Boutique in Columbus Ohio. So I reached out Christmas Evening thinking I would just leave a message and after Christmas someone would call me back. I was absolutely shocked when I received a text from Kayley just a short time later. I knew the dealership was already closed but Kayley was able to get me all the information about the bike I needed and wanted. When Kayley got back to work on December 26th she send me more info and specific pics that I requested and a deal was done that easy. I arranged to have a shipper pick the bike up and deliver it to my home in Arizona. When I received my bike it was exactly what Kayley had promised me. I was truly pleasantly surprised when I seen it roll out of the trailer. Most salespeople tend to tell you what you want to hear and miss small important details, not Kayley she listened to my wants and needs and came through for me. I highly recommend this young lady, especially if you are buying a bike unseen. You can trust her.

    They have provided my title for the bike i purchashed on Jan 10, 2025. I have called every week…read moresince Feb and recieved multiple excuses until the beginning of March when i was told it was sent on Jan 28. But instead of sending it to my Mailing address which i provided, they mailed it to the physical address which has no postal service and it was returned to them. I told them they have it and to resend it to the correct mailing address. They said paperwork is done at a different location and nobody answers my calls anymore. I live in North Dakota and I am very upset at their complacency once they got my money.

    Independent Motorsports - Crating available.

    Independent Motorsports

    (35 reviews)

    Southside

    Excellent experience with these guys. I brought a non-finished Cafe Racer project of a Honda CB750…read more1977 that was not even running and they did an outstanding job solving the different challenges we had during the project. Ray and his guys were professional, efficient, and always tried to find the best solution for me and the bike. I'm really glad to have chosen them, and will definitely continue to trust them for future projects, purchases or repairs. Thanks for all, it was a pleasure! :)

    I have a 2003 Vstar 1100. I know it's old but I like the bike. After I changed the oil and filter…read morefor some reason while riding it wouldn't shift into higher gears. So I removed the side cover to check if a certain screw was loose and it wasn't. So I called around to diff places and Independent agreed they'd take it in and check it out & fix the issue. They asked for a $250 deposit.(Really!!??) But ok no worries. They picked it up on a Wed and didn't look at it or call me until Sat. The phone call was bullshit. The guy told me it needs plugs, carb needs rebuilt, and finally the starter clutch needs replaced. The clutch alone was almost $1000 + labor. 1st of all I just rebuilt the carbs with new jets and everything. Not hard to do, I have new plugs just haven't put in yet. He went on to say the carbs need balanced I disagreed. They don't need balanced after a rebuild not to mention they were recently balanced. They kept pitching me to trade my bike and buy a bike from them. I showed up on a Monday walk through what had been serviced. The owner took time to talk with me about the issues. We agreed not to do the starter clutch however I kept asking about the shifting while riding, he used his hand on the pedal and went through the gears and said no issues. Bottom line is I spent almost $300 for r nothing. They didn't fix the shifting issue and I replaced the starter clutch myself and it still makes the same sound as before. Starter clutch not the problem. I replaced the plugs. Still have the shifting issue while riding. They're liars and they didn't check anything out. Just took my $300 and fixed nothing.

    Motomentum - motorcyclinggear - Updated May 2026

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