Can't believe how accommodating they've been to us thus far. My daughter was treated kindly,…read morehonestly and with equal respect not always garnered in a male dominated industry. She is far too intelligent and capable to be underestimated and was resplendent to have an open dialogue. Haven't completely the transactional end of our work detail yet, and are hopeful it'll yield no surprises?

I love that I don't have to leave my house to get my car worked on fast,reliable , great value…read moreservice. Would highly recommend!

Murphy Mobile Mechanic Service is Excellent and a life saver…read more One day my girlfriend's car didnt start. I thought it was the starter based on what I was hearing. But I wasn't 100%. So my girlfriend was going to take it to a shop and was quoted over a grand. So Instead I looked on yelp and found Murphy's and requested a quote at about 10:50pm on a Friday night. I got a text to my cell phone at 11:02pm just minute's later!! He asked me what I heard and he agreed that it sounded like the starter. He got all the information about the car and said he would contact me in the morning. The very next morning he called me and got the part and was headed over to my apartment to help. He got here quickly and tested to make sure it was the starter before he installed it to save time and money. And got it installed and ready and working perfectly in about 30-40 minutes. He charged us for the part he brought for us and the labor and we ended up paying around 600 bucks when we would have been paying at LEAST twice that at a shop, and we didn't have to worry about towing the car to a shop or anything since he came to us. We were extremely happy and I'd recommend him to anyone. I believe his name was John, If I'm incorrect I'm sorry lol. But he was very good, quick, knowledgeable and convenient. I took his business card and will definitely give him a call for future issues.

From the owner: We do basic vehicle repairs where and when you need them done. We come to you! For a fraction of…read morethe price compared to other mechanic shops. Quick and easy.

They are so wonderful! Always so friendly and willing to help, I can't appreciate all that they do,…read moreit's a very pleasant experience especially when having to deal with the increased stress of car repairs, thank you for all that you guys do!

It is hard to find a great mechanic and one that is trust worthy. Kortney the manager/owner…read morefollowes up immediately after all services and then continues to as typical vehicle maintenance are upcoming for both of my vehicles. I felt the price was fair for the service. I received a very detailed report with photos and documentation of itemized needed items and things that I were good. I will continue to seek my maintenance needs from this business. Highly recommend!! They also give you a car fax report for life of the car free! I also get checks in the mail for money off any services.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Hoffman Auto did an outstanding job on Brutus (my Jeep). They replaced rear wheel hub…read moreassemblies/bearings, brakes, rotors, a sensor, and even fixed a few extra things they didn't charge me for. The Jeep feels dramatically tighter, smoother, and safer now. They also provided detailed pictures and a full documented breakdown of every issue they found, which helped me tremendously. Extremely professional work, fair treatment, honest communication, and highly appreciated overall. It's rare these days to find a shop that does this good of a job. All my Amazon buddies are gonna hear about this place.

Awful service. Charged nearly $200 for an "inspection" then tried to charge $1500 for a new fuel…read morepump. Declined the service and inspected the fuel pump myself. Found the fuel level float popped off, so the gas gauge was not accurate and the car had simply run out of gas. Attached the float back to the fuel pump and added gas. Took 15 minutes. Scammed out of $200 because they clearly did not inspect the car, specifically the faulty part they said needed fully replaced.

Tim is legit. We tried finding multiple mobile service companies for our F350 and RV and every…read moresingle one was a bust. Tim is reliable, a great communicator, and his rates were super competitive. I can't recommend him enough!

Fast friendly service, I called and he came as early as he could since he was on a different call…read moreat the time. He was able to fix our issue and he is reasonably priced.