I adopted my wonderful cat named Trish September 1st and I could not be more thankful for the…read moreHumane Society of Central Illinois! I also appreciate the semi-extensive application process to ensure the safety of adopted animals.

I got my cat, Lady, here. She was vip because of her age so she was free of charge. I've had her…read morefor five years now and she is the best animal I've ever know. The sweetest and funniest cat- she acts like she's glued to me. We originally went to get a cat for a companion for my grandmother (whom I live with). She was so friendly and curious we fell in love right away. We were able to take her home that same day. I don't know what the first ten years of her life were like, but I am satisfied knowing the last five have been full of love.

Harold had the pleasure of staying here while his family was recently at WDW. He raved about the…read moreample romping time, great food, prompt litterbox service, and abundant petting. When his family retrieved him, he glared at them the whole ride back, seemingly furious they cut his vacation short. If you are looking for qualified, loving boarding for your small animal, you can't do any better than here.

I was really excited to hear about this rescue, but I cannot recommend them at all. Chad and…read moreMiranda are backyard breeders disguised as a "rescue" who care more about looking like "experts" than they do about the well-being of the animals in their care. They frequently take surrendered chinchillas and "enter them into their breeding program" without any genetic history on the animal, for the purpose of selling baby chinchillas that could carry significant health issues & defects. As for the animals in their rescue, they do not research correct care, and often provide their animals with inadequate and even dangerous setups and products. When corrected or informed that something is unsafe, they brush it off or ignore the correction, and continue spreading dangerous misinformation to potential adopters. They will also sell donated unsafe products to potential adopters, if they don't want to use them themselves. When asked a care question they do not know the answer to, they make a guess and present it as fact, rather than actually look it up. They also neglect to ensure their animals are going to safe, loving homes; the questions about care are limited, and they basically allow adoptions to anyone who "promises" to care for the animal, no background check necessary. They will also happily misrepresent the animal's health, temperament, or needs to a potential adopter, if it means that person will take the animal off their hands. This is just the tip of the iceberg; I've talked to many other people who have had negative experiences and stories from this rescue. If you're looking for a good small animal rescue nearby that really cares for their animals, I would direct you to Hoppy Haven or Fur Angels Animal Sanctuary. They are more professional, more transparent, and so much better equipped to answer your care questions.

My normal veterinary office canceled my dog's surgery last minute and they were able to take care…read moreof her due to having an opening. The vet was the best that I have ever met, extremely kind, and took great care of my little babe. He was able to identify allergies for my dog as well, and the medicine has cleared them up rapidly. I do not have enough good things to say about this place, and they have my business for life. THANK YOU FOR ALL YOU DO!!!!

**Beware if you plan to use Kruger Animal Hospital in Bloomington, IL.**…read more In July 2024, while I was an active client, **a vet tech at this clinic filed a completely false report** to animal control claiming I was neglecting my animals *and* children. For the record, I do **not have any children** in my home, and at the time I had already spent **over $5,000 in emergency care the very same day**, all under the guidance of the attending veterinarian. After a full investigation by local animal control and the state Attorney General's office, I was **completely cleared** of any wrongdoing. Despite this, that vet tech and at least two other staff members -- another technician and a receptionist -- **continued to publicly defame me online**, openly stating they worked for Kruger Animal Hospital. Their posts have caused ongoing emotional and financial harm. I brought all of this directly to the clinic's **HR manager**, but was told there was "nothing they could do," and no meaningful action was taken. As a client who spent **over $90,000 last year** (including significant payments to this very clinic) trying to save my cats from an unknown illness, I found this response deeply disappointing and unprofessional. Under Illinois law, veterinary staff must keep client information confidential unless very specific legal exceptions apply -- none of which were relevant here. Unfortunately, that standard was not upheld in my case. I believe clients have a right to know if staff might misuse private information or make false reports without cause. I sincerely hope Kruger Animal Hospital reviews its policies, takes accountability, and protects future clients from similar treatment by terminating these employees If you choose to bring your animals here, please **be cautious and ask how your confidentiality will be protected.**

It's been a couple of years ago that she had a shelty come in for adoption. I immediately applied…read more I have had shelties all of my life. I have an extra large yard with a beautiful 6-ft privacy fence. Immediately, the administrator told me I was lying and I didn't have a fence. She was looking at old mapping that was on the internet. When I bought my house. I put the fence up immediately for my dogs. I ended up sending her the invoice voice from when I purchased and installed the fence. Then she came up with another untruth saying that I was bad-mouthing the shelty rescue on Facebook. What had happened was she got this little dog in and she told me I was approved for the adoption and I was ready to pick her up when then she decided to spring it on me that the dog was heartworm positive. I had never had a heartworm positive dog so I asked my Facebook friends, many of them who were Sheltie owners, what I needed to know about taking in a heartworm positive dog. The administrator had a fit and said that I was bad mouthing her which I never did. She pulled the plug on my adoption for no reason whatsoever after I had made plans to receive this pup the next day. It was very sad because the little dog needed a good home and I provide such an excellent home for my shelties. And will never deal with Central Illinois Sheltie Rescue again... Unless they have a different administrator. So sad when she had no reason to do any of this.

it's sad to read negative reviews about CIRS. Yes they do a thorough investigation. most babies…read morecome from bad situations & they nurse them back to health. Of course they want the best for each & every one. I appreciate all they do & all the hard work they put in. Thank you Natalie & Everyone at CIRS. Yes, we adopted from them & yes we will be back to adopt again.

James has been doing regular drop-in and overnight visits for our 14 year old overly anxious doggy,…read moreIda Mae, this year (2024). We are so fortunate to work with James! He is very diligent, responsive, reliable, and most importantly the transition to working with James for Ida went very smoothly. It is obvious that James has a knack with animals. He was even able to ensure that Ida took her 2x/day antibiotic that she needed. We highly recommend Petsitter James and am happy to chat if you have any questions.

From the owner: Aside from caring for a variety of animals in my personal life, I have been a Humane Society Police…read moreOfficer for an SPCA in Pennsylvania as well as a pet-sitter for a pet-sitting company in the Bloomington / Normal area. I have experience with administering medication and insulin shots to both dogs and cats as well as administering sub-q fluids to cats. I am fully insured and will soon be certified in pet CPR and first-aid. Pet-sitter certification is being done through NAPPS (National Association of Professional Pet Sitters). ​ My State Farm Certificate of Insurance number is: 93-NX-D131-1

To Whom It May Concern (and yes, I'd send this straight to upper management):…read more Let's talk about what went down at your Bloomington, IL PetSmart on June 11, 2025 at 1:00 PM, because wow -- what a disaster. I walked in, un-greeted and unnoticed. I headed to the aquatics section for five comet goldfish. One associate was helping two ladies, so I figured he'd circle back. Spoiler alert: he did not. I waited around, browsed nearby accessories, gave all the polite "I-need-help" body language -- and nothing. No staff in sight. Turns out, you now expect customers to scan a QR code to get help. Cute in theory, but not obvious at all. No sign, no heads-up -- nothing. I'm 38, I've been keeping fish since I could reach the tank, and never once have I needed to scan a code to ask for help. It's giving tech gimmick instead of customer service. After a solid 15 minutes of being ignored, I helped myself. I bagged the fish. No one noticed -- well, except another poor soul also lingering for help. I could've walked right out and no one would've known. That's how invisible customers are in your store. Then I head to checkout. There's a line four people deep, one sluggish cashier, and suddenly staff start magically appearing when the line gets long. A woman (shoulder-length brown hair, light blue eyes -- I assume the manager on duty) finally offers to ring me out. I explain that no one ever helped me, so I got the fish myself. Her response? Not concern, not an apology -- just attitude. She lectured me about the QR code, like I was supposed to be a mind reader, and tried to make me look stupid in front of the entire line. Newsflash: the only thing more embarrassing than being scolded for helping myself is the fact that I had to because no one was doing their job. Let me be clear -- I've worked in customer service for two decades. I know retail. I know what it looks like when employees hide in the back and leave the floor empty. I also know rule #1 is don't embarrass your customers -- especially the ones who are still trying to give you their money. The one bright spot? Your tall Hispanic associate -- he's always been kind and attentive. And the grooming team? Fantastic. But this manager's behavior? It soured the whole thing. One rotten attitude, and I'm done. So here we are. Feel free to check the cameras -- I was 6'5", wearing a purple shirt, black shorts, and a hat. You'll see exactly what I described. I'm not making this up. I just expected basic service. What I got was a masterclass in how not to run a store. Congrats, PetSmart. You've lost a loyal customer. Catch me at Petco from now on -- where the pets (and customers) actually get treated right. Sincerely, Andrew (Formally yours, now Petco's problem)

This place has problems with their fish dealers and constantly have problems with their fish being…read moreIll. They made me fill out a form to buy an African clawed frog. And refused to sell me a pleco due to I said that it was going into a 20 gallon tank. It was only about an inch long. They said it needs a minimum of 50 gallon tank. I didn't want to argue with them about it. Honestly it was going to my 50 gallon, just wasn't set up yet. She made me feel like I didn't know anything about fish. Very rude. I bought my fish from a different store that gave me no hassle.

Went to purchase a bubble tip anemone and only two tagged species of anemones available: bubble tip…read moreand mini carpet. Purchased the anemone only to discover when I got home it was a long tentacle. No tags were up showing mutiple AC species on sale either. This store needs intervention to ensure policies are in place. Now I'm stuck with an anemone not really suited for my nano tank.

Simply put, don't buy fish here. They low does all the tanks constantly for ice and now it appears…read morethey have med resistant ice in their tanks. Sick fish, dead fish ,all the time. If you ansoutley can't help yourself, use a quarantine tank for two weeks before letting their stock into your tank.

We took our dog to The Paw Zone in July and it is #1 in our book. He doesn't like to be away from…read morehome but they were wonderful with him. We got pictures of him every night playing and I could tell he was loving all the attention by the smile on his face. The building is spotless and each dog has an individual room with a bed, not a cage. I know it is a little out of the way for most people bc it is in Fairbury but trust me it is well worth the drive. Everyone is so nice. Love The Paw Zone and will not take my dog anywhere else!!

I have been going here for years. I definitely recommend Paws Zone for boarding, baths, grooming,…read moreand daycare. The facility is great - indoor and out door areas for the dogs. The dog's sleeping areas are great. The owner has high standards including making sure all dogs are vaccinated. The only problem I have had is getting my dogs in for grooming. I solved it by making the appointment before I leave. We drive half an hour to get to Paws Zone. Try it!