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Pawsitive Transformations

5.0 (1 review)
Closed 11:00 am - 7:00 pm

Services - Pawsitive Transformations

Private dog training

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12 years ago

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PetSmart

PetSmart

(13 reviews)

To Whom It May Concern (and yes, I'd send this straight to upper management):…read more Let's talk about what went down at your Bloomington, IL PetSmart on June 11, 2025 at 1:00 PM, because wow -- what a disaster. I walked in, un-greeted and unnoticed. I headed to the aquatics section for five comet goldfish. One associate was helping two ladies, so I figured he'd circle back. Spoiler alert: he did not. I waited around, browsed nearby accessories, gave all the polite "I-need-help" body language -- and nothing. No staff in sight. Turns out, you now expect customers to scan a QR code to get help. Cute in theory, but not obvious at all. No sign, no heads-up -- nothing. I'm 38, I've been keeping fish since I could reach the tank, and never once have I needed to scan a code to ask for help. It's giving tech gimmick instead of customer service. After a solid 15 minutes of being ignored, I helped myself. I bagged the fish. No one noticed -- well, except another poor soul also lingering for help. I could've walked right out and no one would've known. That's how invisible customers are in your store. Then I head to checkout. There's a line four people deep, one sluggish cashier, and suddenly staff start magically appearing when the line gets long. A woman (shoulder-length brown hair, light blue eyes -- I assume the manager on duty) finally offers to ring me out. I explain that no one ever helped me, so I got the fish myself. Her response? Not concern, not an apology -- just attitude. She lectured me about the QR code, like I was supposed to be a mind reader, and tried to make me look stupid in front of the entire line. Newsflash: the only thing more embarrassing than being scolded for helping myself is the fact that I had to because no one was doing their job. Let me be clear -- I've worked in customer service for two decades. I know retail. I know what it looks like when employees hide in the back and leave the floor empty. I also know rule #1 is don't embarrass your customers -- especially the ones who are still trying to give you their money. The one bright spot? Your tall Hispanic associate -- he's always been kind and attentive. And the grooming team? Fantastic. But this manager's behavior? It soured the whole thing. One rotten attitude, and I'm done. So here we are. Feel free to check the cameras -- I was 6'5", wearing a purple shirt, black shorts, and a hat. You'll see exactly what I described. I'm not making this up. I just expected basic service. What I got was a masterclass in how not to run a store. Congrats, PetSmart. You've lost a loyal customer. Catch me at Petco from now on -- where the pets (and customers) actually get treated right. Sincerely, Andrew (Formally yours, now Petco's problem)

This place has problems with their fish dealers and constantly have problems with their fish being…read moreIll. They made me fill out a form to buy an African clawed frog. And refused to sell me a pleco due to I said that it was going into a 20 gallon tank. It was only about an inch long. They said it needs a minimum of 50 gallon tank. I didn't want to argue with them about it. Honestly it was going to my 50 gallon, just wasn't set up yet. She made me feel like I didn't know anything about fish. Very rude. I bought my fish from a different store that gave me no hassle.

Bark Busters Home Dog Training Central Illinois

Bark Busters Home Dog Training Central Illinois

(2 reviews)

"My husband and I first hired Ken back in 2014 to help us with our lab puppy. We called him back to…read moreour home to refresh our approach with Dexter. Dexter is now 100+ lbs and full of energy...Energy that will turn into destruction if we don't exercise him enough. "As we expected, the time Ken spent with us was invaluable. He is extremely encouraging, dedicated and persistent, with both human and dog. He took us through ways to approach door control, claiming space, barking, rough play, and leash pulling. "We have been going through the training scenarios every day. It's amazing to see Dexter begin to lurch forward during play and correct himself mid-movement! His door training is getting better, I even used his release word "OK" in practice and he stayed put, knowing that I wasn't talking to him. Since Ken's visit, he doesn't bolt out the back door and start barking immediately like a wild child. Leash time is even improving! It's fun to see Dexter remembering. "Thank you, Ken! Thank you, Bark Busters! Your commitment is amazing and appreciated."

"I think the technique is good. I do feel like I was way over charged. He has only been to my house…read morea couple of times like maybe 4 tops. when I signed up it sounded like he would be out regularly until the dogs were well trained. Really he only comes out if you call him and then he doesn't remember anything about your dog. you have to go thru the whole story again including the dogs names. I wish I would not have paid for the service up front."

Pawsitive Transformations - pet_training - Updated May 2026

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