Love this place for grooming! Andy always looks so nice! Employees are all super nice and Andy even…read morelikes it, he almost tears the door down getting in! Have never used boarding service but probably will soon!

This was my first time boarding my pup and it was for almost a week. Overall super happy with his…read morestay!! They have a great selection of treats and CBD oil up front and he seemed to have had a blast. My only concern was that I called and left a message 3 times over 2.5 days asking how he was doing and if I could pick up a day early with no call back. Next time I'd like to be followed up with but I'll still be back!

I called this facility to tell them that I had adopted a scared/aggressive dog from the shelter. I…read moreexplained everything to them that my dog was extremely kind to me, but so scared of other people. I asked if their classes would help me. The trainer assured me that they have had many dogs like my shelter dog! I have had another dog before and was only used to training a puppy, not a dog that needed special help (such as a rescue dog). We went to a class and they told me I needed a prong collar. They said that is the only way to fix my dog. Sharp tugs to get him in line was what he needed.....a firm hand...etc. In order to teach him to lay down you put your foot on the leash by their collar so they cannot get up! Happily my dog was kicked out of class after the second class! They said they were to worried to have him there! I was so embarrassed! I had explained his situation to them before we even showed up! They even requested i return their "caution dog bandana". What!!?? I then called TAPS, where I rescued him, to recommend a trainer to me. They gave me the name of the person they work with. This person was a godsend to me and my dog. The trainer had so much education in dealing with scared dogs. The trainer taught us how to use positive reinforcement and highly motivating treats to get the proper behavior. I cannot believe how far my dog has come! I often am bothered by the "choke collar" and methods that Heartland taught. I hope everyone reads this and finds a more positive approach.I'm so proud of my pooch! My dog is my world. If you feel the same please do not go to this facility!

I have taken four dogs to this facility for a total of 13 classes. In response to some other…read morereviews, I have never seen anyone REQUIRE the use of a training ("choker") collar or prong collar. Occasionally they have been highly recommended, as they can be a very useful tool if used effectively. I have, however seen some dogs do amazing on prong collars and if used appropriately, (which is taught), they are an amazing tool to teach your dog to walk calmly on a leash. A couple of easy, gentle corrections can have your dog learning very quickly. For those that I have seen insist on using a buckle collar during the learning portion of training, their dogs have continued to pull on the leash and drag their handlers until the very last class. Exactly what they're trying to avoid by taking the class to begin with. All my experiences have been positive. I had the "military man" instructor at one point, and I never saw him choke a dog. Our training collar broke on my giant breed as well on a very light correction. Come to find out, it was a bad batch of collars they had ordered. I have seen some of the worst dogs come out amazing in the end with confident handlers who are not afraid to make a correction when needed, and realize that corrections ARE needed at times. The instructors have always been friendly to the customers and the dogs but will not hesitate at times to be truthful if it's needed. I've no problems returning to Heartland as I've always left happy and with a well trained dog.

My Dog Rehab and Gerard completely changed my dog's life, and mine! My pup was always sweet with…read morepeople but extremely reactive toward other dogs. Walks were stressful, and I never thought I'd be able to take him around other dogs, let alone to a dog park. After working with Gerard, he's now a confident, social dog who enjoys the dog park every day! Gerard has an incredible understanding of dog behavior, he truly speaks their language. His training methods are effective, and you can tell he genuinely cares about the dogs he works with. If you're struggling with a reactive dog, I highly recommend My Dog Rehab.

Gerard is an amazing dog trainer. He was able to get through to my very, very stubborn Boston…read moreterrier. He is patient, gentle, and warm. Very kind and compassionate with the dogs. His day boarding makes me feel better about leaving my dog to go in the office. He is the only person I trust outside of my family to watch my sweet Lily when I go on vacation. His Aggression Boot Camp has completely transformed her and now she's less aggressive with other dogs. Highly, highly recommend My Dog Rehab and Gerard.

Great place! We take our dogs all the time and have had no issues! Will continue to go.read more

Poor staff communication. At both locations (Peoria and new EP) I was told something over the…read morephone. Only to come in, speak to the manager, who told me something completely different. Both times resulted in my dog unable to participate in day care or boarding and wasted time. Management needs to communicate and train their staff regarding rules, regulation, policies, etc. In regard to the Peoria location, I suppose the day care is alright and the facilities do seem nice and clean. At the end of the day, my dog hasn't seemed as tired (like she has before at another facility) but at least it's socialization and a change in environment. These locations just happen to be closer and useful when my other facility is full. I like the ability to see the live feed but most times I don't see the staff interacting with the dogs. With the new EP location, I'll give them the benefit of being new and continue to give it a few more shots. At my other facility, the staff is friendlier and more knowledgeable, and my dog seems pooped after a day in daycare. But I'm hopeful CBW will work out to be like that too as we all want what's best for our four-legged family.

Banfield has great customer service. When I have my scheduled appointments for my dog, they are…read morevery welcoming, get you in and out, and provide the necessary care! I love taking my dog for her wellness checkups. Only thing that is frustrating is their low staff of doctors so scheduling becomes a hassle online because they are only open 2-3 days out of the week. If I schedule over the phone, I have a better chance of getting a sooner appointment.

Until about 8 months ago, I was reasonably satisfied with Banfield. However recently they have…read morebeen extremely understaffed and only open 2 or 3 days a week. Sometimes they suggest other veterinarians in Champaign or seeing a Banfield vet in Peoria Even though I am on a wellness plan. I have moved to another local vet, but Banfield will not let me exit their existing program unless I pay several extra months of fees. Beware.

I've been taking my dogs to petco on Lake for some time now and every time I say it will be my…read morelast. They are beyond rude and do not make you feel good about leaving your dog there. Tearra is a problem. She is put out by any questions or concerns. I am surprised she even has a job still. They are overpaid for their service of shaving the dog down without shaping in anyway. My dogs are terrified when they go in and the groomers do not help the anxiety of that. Normally a groomer greets the dog, calms them, is warm and welcoming? All traits the severely lack at Petco on Lake. Save your money and do not take your dog to get groomed here.

They wouldn't give my dog a bath because I gave him Benadryl beforehand to calm him down so that it…read morewould make it easier on THEM to get the job done. Despite me driving 20 miles and taking the special time out of my day to reserve this appt days ahead of time. Absolutely ridiculous policy, if I as the owner want to give him Benadryl or any other calming agent I assume that right and risk. Petco is never getting my business again.

My family and I had been searching for a new companion after my beloved dog passed away in November…read more2024 from cancer. I happened to stumble across a dog named Finneas through Foster Pet Outreach on PetFinder that I absolutely fell in love with. I immediately filled out the adoption application, and even though their application states they typically prefer adopters to be within a certain distance from them, I took a chance (we live in Wisconsin) and within a day I received a response. I got in contact with Finneas' foster mom (who was very responsive and sweet!) We drove down that week to meet him, and the staff was very helpful and answered all our questions, had all of his vet records available and even provided us some essentials to go home with. Two months later he is the best addition that I could have ever asked for. Overall, we had an amazing experience with this rescue, and I highly recommend!

The summer of 2022 I was strolling thru Petsmart and happened upon the most adorable terrier mix. I…read morealready had four dogs and zero intentions of adopting another but this dog just drew me into her orbit and I was a goner. Andi, my sunshine dog, brings light to my life every day. While talking to the rescue folks I uttered the fateful words "you know, I always thought I'd like to foster..." and that's all it took. They knew a sucker when they saw one. I'm happy to report, dozens of successfully placed fosters and five more foster fails later, I am living my best life. You'll see a few negative reviews here for FPO and I can truly understand, as it can be very disappointing when an adoption doesn't work in your favor. To that I can only respond that as an organization placing dogs whos previous owners have abandoned, neglected and/or abused them, we have to be highly selective in our placements. The animals in our care have already been failed once, twice and sadly, sometimes multiple times. Choices have to be made and because the animals cannot speak for themselves, we have to speak for them and try hard to match their needs to the adopter. And when a particular animal has multiple qualified applicants, someone will always be disappointed. Most are mature enough not to write a bad review because they weren't chosen. The organization runs on only volunteer efforts and donated funds. We lose money in every adoption because we spend extensively on vetting to get the animals in the best health they can be to go to their new homes. Our contract - which every adopter signs - states upfront our fees are non/refundable-which is the standard in the industry. And to Tim B, there was definitely a miscommunication. When you told us of your several upcoming trips and how you wouldn't be ready for a few more weeks/months to adopt, we took that to mean that while you were interested in the dog, you had other previous plans which understandably took priority over the adoption. Like you, we absolutely want what is best for the animal, in fact, it guides our every choice. You'll be happy to know this particular dog found a wonderful home. They also had vast experience with special needs dogs and even better, were ready to adopt at that time.

Seriously don't go here. I am on a temporary work assignment in Champaign for 16 weeks. I needed…read morea dog groomer. I thought that PetSmart would be a reasonable option. It was awful. My dog has hair and needed a hair cut. The groomer did not follow any of my instructions. They also upcharged me $20 to use my own shampoo. They returned my dog with cuts and abrasions, most notably on his testicle and penis. My dog was shaking and spent most of the next 24 whimpering overtime some one tried to touch. Stay away. Go anywhere but here.

This is one of my favorite stores to go to for my pets food and other needs. Pets are expensive…read more Always. And PetSmart always has a good selection!

I had my dog groomed by John. He is amazing and takes great care in his wotk. And he cares about…read morethe animals.

Very friendly and helpful workers and prices are decent for a speciality store. They offer a nice…read morevariety of items for all types of pets.