I tried it several times hoping that we could work together if I was patient with them doing things…read moreI specifically asked them not to do like shave off my dogs eyelashes. I was waiting for them to take my dog and they were arguing about who had to take the next doodle type dog. They were not friendly didn't trim my little dog at all like the pictures I sent and they were expensive. After several tries I gave up especially after I heard them not wanting to do certain dogs. so unprofessional to do it with me standing there.

Great with our pups!!! Wouldn't go anywhere else! Definitely stop in and see Kerry and the crew!read more

Very friendly place. Our puppy is comfortable there. They groom her just the way I like. If she's…read morehappy, I'm happy.

We've brought our dog here several times and have always been happy with the grooming and/or…read morecleaning. They know what they are doing and are good at it. Would recommend!

Had to update my review -Uncle Al and his team r the BEST. I…read morehad gone to all the others b-4 Al, A & B Scissor hands is hands down number 1.

They did a great job on our new 4 mth old Aussiedoodle! We showed Al a picture of how we wanted…read moreNeo cut & he looked absolutely perfect when we picked him up. This was our first time using A&B Scissor Hands with recommendation from a friend and will be our groomer from now on.

Very disappointed with the service. We recently moved to…read morethe area and needed a professional groomer for our 5 year old American Lab. He has skin allergies and must be groomed twice a month. I asked many questions before our visit and specifically asked for Ellen to do the grooming and was assured she would. I discovered that he was groomed by someone else. He is well trained and easy to groom. He came home with very poorly trimmed nails, rough and close to dangerously short. I checked his ears and only one ear was cleaned out, the other was full of debris. His coat seemed as if it hadn't been cleaned and rinsed thoroughly. I was hoping to write a positive review, but from my experience I can't recommend this establishment. Constance M.

I haven't had a pet for many years but now I have two very loving puppies…read more I never took any of my past dogs to a groomer but decided to treat these girls to the luxury of being groomed. Ellen got them in very quickly and was able to have her daughter take care of both of them. They looked so great when they were given back to us and smelled wonderful too. I was happy they noticed and ear problem and got them immediately to the vet to get medicine. The are still looking and now feeling the love and I'm making a new appointment. I highly recommend these groomers they are really nice and take great care of all their animal friends.

Great place. Whether we board our dog or she does doggy daycare that treat her great. She is always…read morehappy to go! We can usually getting her in for boarding even if it's last minute!

Do not recommend!!!!…read more My friend left about a month or two ago due to the mistreatment of the animals. Your dog will be stuck in a kennel for 6-8 hours without a potty break and come home covered in feces. The under staff is paid $14 a hour so of course the animals are getting treated accordingly to the pay. As for the owner, she is on her 3rd dui and it is known she has used the business account for her own personal expenses with lawyers. The employees went over a month without being paid because she chipped into the business account to help her last dui case. Still a nice lady just VERY shady. The upfront guy is a nice man, Tom I think his name is. Last year my cousin worked there and said danny (the gm) shoved a dogs noses into poop because "it spitefully shit" and the dog knew what it was doing. Another customer watched through the window as a small heavy set woman smacked a dog in the face for not being compliant with the groom. All I can say is that it may seem like a great place but behind closed doors things are different Go over to canine classics spa! Love the owner and the employees. She will give you a tour and is very passionate about the animals

our pup feels safe and cared for at Country Paws. The staff is friendly and courteous. The facility…read moreis very clean. I would highly recommend Country Paws for your boarding needs.

Mary Ann is the greatest groomer ever! We have tried a couple of different groomers in Champaign…read morefor our MaltiPoo mix. No matter what, we always left unsatisfied, and he always looked like they hadn't done much of anything! So happy we found her, and we did not hesitate to schedule our next appointment. My puppy finally looks like he did when we first brought him home. She's sweet and caring too - I'm so happy we found her business!

No lifting that heavy dog!!! . Your dog walks up a ramp to enter the tub. I take extra towels in…read morethe car for the ride home.

The person working was very nice. However the entire place smells like mold, it was not clean at…read moreall. Large chunks of dog hair all over, like they don't clean between customers. My husband who grew up on a farm was grossed out and that is saying something. Have been in before and it wasn't this bad.

We took our dog to The Paw Zone in July and it is #1 in our book. He doesn't like to be away from…read morehome but they were wonderful with him. We got pictures of him every night playing and I could tell he was loving all the attention by the smile on his face. The building is spotless and each dog has an individual room with a bed, not a cage. I know it is a little out of the way for most people bc it is in Fairbury but trust me it is well worth the drive. Everyone is so nice. Love The Paw Zone and will not take my dog anywhere else!!

I have been going here for years. I definitely recommend Paws Zone for boarding, baths, grooming,…read moreand daycare. The facility is great - indoor and out door areas for the dogs. The dog's sleeping areas are great. The owner has high standards including making sure all dogs are vaccinated. The only problem I have had is getting my dogs in for grooming. I solved it by making the appointment before I leave. We drive half an hour to get to Paws Zone. Try it!

To Whom It May Concern (and yes, I'd send this straight to upper management):…read more Let's talk about what went down at your Bloomington, IL PetSmart on June 11, 2025 at 1:00 PM, because wow -- what a disaster. I walked in, un-greeted and unnoticed. I headed to the aquatics section for five comet goldfish. One associate was helping two ladies, so I figured he'd circle back. Spoiler alert: he did not. I waited around, browsed nearby accessories, gave all the polite "I-need-help" body language -- and nothing. No staff in sight. Turns out, you now expect customers to scan a QR code to get help. Cute in theory, but not obvious at all. No sign, no heads-up -- nothing. I'm 38, I've been keeping fish since I could reach the tank, and never once have I needed to scan a code to ask for help. It's giving tech gimmick instead of customer service. After a solid 15 minutes of being ignored, I helped myself. I bagged the fish. No one noticed -- well, except another poor soul also lingering for help. I could've walked right out and no one would've known. That's how invisible customers are in your store. Then I head to checkout. There's a line four people deep, one sluggish cashier, and suddenly staff start magically appearing when the line gets long. A woman (shoulder-length brown hair, light blue eyes -- I assume the manager on duty) finally offers to ring me out. I explain that no one ever helped me, so I got the fish myself. Her response? Not concern, not an apology -- just attitude. She lectured me about the QR code, like I was supposed to be a mind reader, and tried to make me look stupid in front of the entire line. Newsflash: the only thing more embarrassing than being scolded for helping myself is the fact that I had to because no one was doing their job. Let me be clear -- I've worked in customer service for two decades. I know retail. I know what it looks like when employees hide in the back and leave the floor empty. I also know rule #1 is don't embarrass your customers -- especially the ones who are still trying to give you their money. The one bright spot? Your tall Hispanic associate -- he's always been kind and attentive. And the grooming team? Fantastic. But this manager's behavior? It soured the whole thing. One rotten attitude, and I'm done. So here we are. Feel free to check the cameras -- I was 6'5", wearing a purple shirt, black shorts, and a hat. You'll see exactly what I described. I'm not making this up. I just expected basic service. What I got was a masterclass in how not to run a store. Congrats, PetSmart. You've lost a loyal customer. Catch me at Petco from now on -- where the pets (and customers) actually get treated right. Sincerely, Andrew (Formally yours, now Petco's problem)

This place has problems with their fish dealers and constantly have problems with their fish being…read moreIll. They made me fill out a form to buy an African clawed frog. And refused to sell me a pleco due to I said that it was going into a 20 gallon tank. It was only about an inch long. They said it needs a minimum of 50 gallon tank. I didn't want to argue with them about it. Honestly it was going to my 50 gallon, just wasn't set up yet. She made me feel like I didn't know anything about fish. Very rude. I bought my fish from a different store that gave me no hassle.