I'd like to share an experience that I had today with Dog Space. I'm going to tell you the facts and details, in addition to how it made me feel. On 10/22/2019 I scheduled an online grooming appointment with Dog Space with the owner Mieko for Nov 1st at 8:30 am. I called this morning to talk with Mieko about changing something that had been done last time she groomed my Giant Schnauzer. I have gone to Mieko a few times before and I have always been happy and I have kept a great rapport with her. Last time I asked her to please not trim or cut his eyelashes. They did end up getting cut very short. I was not angry with Mieko I just figured that next time I'd call a day or two before and just talk with her and ask it we could not cut them this time. When I spoke with her this morning I was very courteous over the phone with her and tried to explain exactly what I wanted, which was to just not cut his eyelashes. To my surprise when I tried to communicate this with her said told me and I quote "I can't make you happy". "I can't be your groomer anymore". "I do exactly what you say, not good enough for you". I told her no its okay I just didn't want his eyelashes cut. She then hung up the phone on me. I gave it a few minutes and called back. I tried to plead with. Asking her why she was doing this, letting her know I was not mad and I was sorry. I tried to explain that I photos scheduled for Saturday morning, and that I really needed him to get groomed. She said she was sorry, but she can not help me.
I honestly can not believe that she did this to me. I completely understand the right of refusal, however, under different circumstances. I never thought this would happen due to me for just trying to communicate something about my dogs haircut. I'm at a loss, and feel so very sad. I did really enjoy taking my Oliver to Dog Space. After Mieko doing this to me, even an apology wouldn't fix this. read more