Seriously don't go here. I am on a temporary work assignment in Champaign for 16 weeks. I needed a dog groomer. I thought that PetSmart would be a reasonable option. It was awful. My dog has hair and needed a hair cut. The groomer did not follow any of my instructions. They also upcharged me $20 to use my own shampoo. They returned my dog with cuts and abrasions, most notably on his testicle and penis. My dog was shaking and spent most of the next 24 whimpering overtime some one tried to touch. Stay away. Go anywhere but here. read more

PetSmart - Pet Training Near Me - Champaign, Illinois

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This is one of my favorite stores to go to for my pets food and other needs. Pets are expensive. Always. And PetSmart always has a good selection! read more

I went to PetSmart to get some freeze dried treats for my very allergic dog. They only have one small isle of treats, but they did have freeze dried salmon and beef liver. They had a sale, buy 3 get one free, so I got four, since it is very hard to find treats without added ingredients. Part of this is my fault because I was not paying attention to the cashier and just paid for the treats and left. When I got home, I looked at my receipt and I was charged full price for all four --- no buy three get one free. I won't be going back to PetSmart -----EVER! read more

Maeve & Mason both went above and beyond to help me...Also, I am thankful to have a PetSmart in our community.. I have Always found All this store's staff to be helpful and friendly read more

I've had my dog groomed twice- first time was traumatizing. We've had great experiences in another state, so after much thought, went bk a 2nd time, knowing the first tech was new, giving them a chance to make it right- requested a more seasoned groomer, explaining in detail- just this and that only ... please do not cut her hair and holy heck- if she didn't came back with the worst hack job I've ever seen! She is a long haired dog. Perhaps they thought Sping was a good time for a short hair cut? However, she's a small inside dog, hence, "do not cut her hair please." It was not a cost savings- it was a real request. Never again! read more

I went their to get some fish. I told her what I want and she asked how big is your fish tank. I told her she said it's recommended to only get this certain amount of fish for my fish tank. She kept repeating herself so I did to so I wanted a bigger fish. She would only let me get these little fish that weren't even as big as a quarter. I have a decent sized tank to I have enough door for a decent sized tank I also wanted a shrimp apparently a shrimp needs a 5 gallon tank I'm like ok I have a 20 gallon I have enough room. I payed $8.82 for fish that are more tiny then a quarter and the fish I just had to get aren't going to grow any larger then what they are. I don't recommend buying fish here at all. read more

PetSmart - Paid for this rip off of a fish - Pet Training Near Me - Champaign, Illinois

PetSmart Champaign Illinois Is the only pet store That sells Special prescription Dog food For my diabetic dog. I go in I take my prescription in purchase my dog food And the cashier tells me I will not need to bring the prescription pc of paper Back with me to purchase more.... I go to buy more prescription dog food And a new Cashier Tells me that I will need that pc of paper. I drive 45 minutes and pick up a pc of paper So I can feed my dog. You would think Pets PetSmart Would figure out a way Save the information So customers Will not have to carry around a piece of paper just to be able to feed there dog. They're able To save all your other information And send you emails constantly So why can't they figure out how does they prescription ? This was only my second time Ever end a PetSmart. And what a disappointment They are I will be Buying My dogs special food Online from now on And never Will walk into another PetSmart. I gave it a 1 star Rating But there really needs to be a 0Star rating read more

Grooming: Very impressed with the quality of my goldendoodle's haircut and also the empathy and patience of the groomer who did her haircut. She informed me that my puppy was scared of the noises and new environment but she took her time and did an amazing job. The groomer listened to my request to keep Olive fluffy but still trim her down so her hair was more manageable. The wonderful groomer was Britni, she's the head leader of the grooming staff and has a lot of experience. I will definitely continue to go back! read more

PetSmart - Goldendoodle trim by Britni - Pet Training Near Me - Champaign, Illinois

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I talked to three different employees trying to get a prescription faxed to their store from my vet office. I was given their fax number by the girl in charge, called my vet office they faxed prescription immediately. Pets mart claims they didn't receive it. Extremely rude girls working there. I asked if they could call and get a verbal prescription in this case since they aren't receiving the fax and was told no, it had to be faxed. Employees are absolutely worthless. I was not able to get the prescribed food I needed for my dog. Terrible way to run a business. Will not go back. read more

We have been taking an adorable Cavapoo to PetSmart for grooming! Misty B is his groomer & she is amazing! Fantastic experiences for all! People stop us when we are out to ask where he is groomed & Misty has shared that they have called & come in for services. Thank you, Misty & PetSmart! read more

Who doesn't love a store where there are dogs walking around? PetSmart is my go-to for anything we need for our dogs or our cat. They have a huge selection of food, toys, treats, and any other pet-related item you may need. Service is always great. The store associates are always available and are quick to help you find whatever you may need or answer any questions. Bottom line: it's a one stop shop for anything you need for your pets. Love this place. read more

DO NOT HAVE YOUR DOG GROOMED HERE! Grooming here is terrible. My dog looked ridiculous, and I'm sure has never been more embarrassed in his life. The groomer we had to take him to so he could be fixed spent a good five minutes laughing at the job they had done. It was absurdly bad. read more

Okay, I am not reviewing petsmart as a store. I am reviewing the training only. I adopted a 3 year old collie lab mix about 4 months ago. She was in desperate need to training. She tried to attack every dog we go near, and is very nervous. Kelsey has been our trainer for months now. We finished the beginner classes with her and are now in the middle of the intermediate. The first day of class, Lily bit one of her class mates right off the bat. Kelsey explained what she saw and how to help. Now Lily plays with that dog like nothing. She learned everything very fast and what we have been learning has been extremely helpful in the real world. Not tricks, but real skills. read more

PetSmart - Lily after being groomed. Nice and shiny! - Pet Training Near Me - Champaign, Illinois

Very poor service. My dog came out of the Pet Smart groomers very hot and smelled of hot sweaty dog. I no longer trust what goes on in there. Viewers of this review thought it was funny? I don't call a dog being trapped in a cage with a HOT blower on him for far too long as funny. read more

First, I want to say that the employees do not seem happy here. It's literally 12:51pm and I just picked up my dog from getting his teeth cleaned. Well they were not cleaned at all. I watched the employee "clean" my dogs teeth, just literally swiped a toothbrush in his mouth. I knew something was up when the employee told me it will only take 5 minutes to clean his teeth. Went to pick him up and there were many excuses on why his teeth wasn't cleaned. Blah blah blah, I'm not taking my dog back here. The employees definitely need more training because I don't think 800 is enough. read more

This store is filthy and the employees are beyond rude. I checked 5 cans of cat food that were expired. If you care about your pet, I wouldn't shop here. read more

Petsmart is a great place to shop for your pet, with your pet. The downside is that they do seem a bit overpriced for almost everything they sell. I spent $10 for a bag of dog treats and almost $80 for a dog sweater and boots. which I found obscene. (not just the price but dog clothes themselves). you can find almost everything sold at petsmart cheaper on the internet but then you pay shipping so it evens out. read more

I came here to buy litters because they are much cheaper than other supermarkets. Always will go pet the kitties too read more

Scheduled dog for bath with furminator. 3hrs later they tell me it will 1 more hour saying they are just finishing drying her. They call 10 min later saying she's done, how do you dry and brush for 20min in 10min, so now I have a wet dog that obviously wasn't brushed well. I spent $78 on this! read more

I will say this about Petsmart: First, the people who work there are friendly. Second, they will take back, without question, anything that doesn't work for you. Even if your cat doesn't like a toy, they will take it back. Is there anywhere else in town that would do that? I am about to take back a $16 "bone" made of plastic and wood that my dog, who is a puppy and who chews everything, is not the least bit interested in, to Prairieland Feeds, and will see. They are a great store with also very nice people and great selection. Family-owned and local, so I usually shop there. read more

Took the dog for grooming, told the stylist we wanted to grow his hair out and we just wanted a trim. We got back practically a buzz cut dog with the hair ends of his tail snipped, so his tail has an awkward looking curve at the end. My mom's so upset that she can't stand to look at our dog, and guess who gets to feel the burn? read more

Yesterday was my 'returns' day and I went around town taking everything back that we didn't need. I almost skipped PetSmart because I didn't have the receipt for the item and it had been several weeks since purchase. I decided to give it a try and was given a friendly greeting and helpful service, including receipt lookup. I was thankful for the no hassle return. Service at this location has been excellent for the last year since we got our puppy. Thank you! read more

I love my groomer Kait she has been doing my dogs for a long time. Recently lost one of my dogs and she was so caring. I have never had a groom that I was disappointed. Kait even made special time to groom my dog when my husband was in hospital .. I hope people will choose this facility and groomer, you won't be disappointed. read more

Everything they sell is 2x the cost you can find elsewhere with minimal effort. If you are looking for food/medications/all consumable supplies, these can be ordered on the Internet or purchased at other big boxes, such as Wal-Mart and Target for huge savings over this idiot-trap. I am an aquarium hobbyist, and I have to say that this particular PetSmart has a pretty good number of freshwater fish, but the health and quality of their livestock is quite poor. Further, while this is not unique in the trade, they obviously kill a lot of fish here (and sell a lot of sick ones). They have some REALLY poorly informed people here working in the aquarium department: I asked a girl if they had any Florite brand substrate and she began looking in the fish meds section (substrate means gravel). So, if you are tempted by their relative (to Sailfin) low prices on SOME of their items, do your homework before you go, and know exactly what you are looking for and how to determine that item/fish/plant/whatever is healthy/compatible/safe. Otherwise, go to the place where the people actually know what they are selling and will ask you questions to determine if your tank is right for what you're buying. PetSmart has absolutely no saltwater stuff. If you are tempted to buy an aquarium here, do yourself a favor and look over the past few weeks of the Craigslist "Pets" and "For Sale" posts. You will pay 1/5 the price or less, which of course means you can get bigger and better! read more

This place is affiliated with and looks like Petco (which is in Bloomington and everywhere else). Since pet stores really monopolize the field of specialized pet products, of course their prices are sky high. For example, my cats eat Hill's Science Diet, Sensitive Stomach formula. Every month there is a $5 sale on all big bags of Science Diet (light, hairball, adult, kitten) EXCEPT Sensitive Stomach. It's simply because there is no other food that works as well for cats with IBS-like conditions that is not a vet formula. So $28+tax for 17.5 pounds of food (by comparison, 20 pounds of Whiskas runs $8, Natural Choice, Nutramax, Royale Feline, and Eukanuba are all around $17-24 for the 8-pound bag, $30-ish for 17 pounds). Prices aside, I love going in the store because I live for my cats, and one huge place completely devoted to their needs (furniture, catnip, toys, food, litter, leashes, collars, shampoo)... Heaven! However, I do not enjoy the open pet policy where everyone under the sun brings in a dog. Panting, shedding, drooling, smelly... I'm not a dog fan. I also do not enjoy the caged up animals for adoption... But, it was a lot easier to look at them once I figured out they were shelter animals, not specially bred for pet store sales (like other stores!). I also respect that they have volunteers go in nearly every weekend and set up shop to get the animals adopted. Nonetheless, every time that I check-out here, they always ask if I want to do a $1 donation to animal shelters. Kind of irritating, being trapped and pressured at the register, looking heartless if you say no, but also realizing that you have no income... The first and second times - sure, add the $1, no big deal... even though I have adopted my cuties from a shelter and volunteered countless hours at shelters. The third time - not so giving... and then felt guilty and selfish and figured the checkout chick thought I was mean... Anyway, personal insecurity there, probably. But, if you're like me and don't like being pressured into philanthropy - no matter how small the dollar amount (it's the principle) - now you can have a gameplan on what to do before you ever hit the register. For me - probably a donate - don't donate - donate - don't donate undulation of conscience.... Anyway - clean, overwhelming variety of choices, rather expensive. read more

Would just like to know why it says they close at 7 and I walk up to the doors at 6:50 and they're locked. There was an employee on the other side of the door who just stared at us. When you close at 7 you should actually close at 7. read more

Never had any trouble finding anything for my cat here. There's a huge selection of food, toys, etc. (as there is at every PetSmart) and the employees were all friendly and helpful. The only downside of shopping here was that depending on how many people are there when you go, the lines get long and they don't usually think to open a second register. Other than that I had no complaints shopping here. read more

My opinion has changed a few times about this place. But lately, I love it since our bulldog, June, is now on prescription dog food and this place actually carries her food! It's so nice not to have to go to our vet every single time. I also have to commend their grooming staff because we've taken June in there a couple times for nail trims and baths and they spoil her rotten! Plus she always leaves happy and looking great. read more

PetSmart: STAY AWAY FROM THE PUPPY CLASS! We went to PetSmart puppy class as part of our adoption requirements from Champaign County Humane Society. The class was pricey but we love our dog and thought it would be worth it. It was not. The trainer asked us to leave after completing 3 of 10 sessions. She kicked us out in the middle of the 4th session. She said our dog's barking was disruptive to the rest of the class, then tried to sell me private lessons, which was another $100+. She focused on my dog's aggressive behavior entirely and refused to address the fact that he was also clearly emotionally distressed. The environment was in my humble opinion, a BIG part of the problem. I thought about asking for a refund but was too upset myself. I have a lifetime of experience with shelter dogs personally and on a volunteer basis at several shelters. I have a Master's degree and specialize in communication disorders in children and adults. The trainer didn't know that. I was too heartbroken to educate her. She acted like my opinion was worthless. This happened approximately 3 yrs ago. A friend inspired me to post this. My dog is such a sweet, special little guy. PetSmart broke my heart and lost a lifelong customer that day. I have not put a single foot in the store since. read more

I scheduled a grooming service for my yorkie with Catlin. She was very careful and gentle and did an excellent job! The coat was trimmed to a perfect length and feels very smooth. Recommend! read more

I love that you welcome all pets to participate in the shopping experience! The only problem I ran into was not being able to find an employee when I had a question about cat food and it took a couple of minutes to find someone that was able to assist me. It's a fairly large store, so I understand that the employees can't be in every aisle at all times, but it would have been nice to be offered assistance rather than having to go ask for it. Overall, both my cat and I were happy with our trip to PetSmart and will definitely be returning to your store! read more

Overall, I had a great experience at this location! I have always gone to PetSmart for all my pet care needs when it comes to my dogs, so it wasn't any different when I decided to get a hamster! The employees were incredibly helpful and very knowledgeable on hamster behaviors, and which hamster might be best for me. Sadly, we had to come back in today for a new water bottle because the one that came with the cage we bought was broken. However; one of the sales associates, I believe his name was Adam, was beyond helpful and made sure that we got the water bottle we needed at no cost since we got a broken product the first time! Great job! read more

PETSMART GROOMING, Has some of the best groomers. My Chow Chow, LIng has been seeing her groomer Danielle since she was 4 months old, She is now 6 years old now. All the groomers are very nice and helpful, and always good to ling and Danielle always makes lings fur all soft and fluffy and treats her like a princess. read more

Excellent selection! Wish it was closer than 130 miles!

I had my 3 pound yorkie groomed here since he was 9 weeks old. I recently took him there for a grooming and a lady named misty told me she couldn't get his hair cut because he wouldn't hold still. He's 3 lbs. make him hold still. I won't be back ever. Oh and they charged me 30 for a bath. That I could of done at home. Terrible service Don't get dog groomed here they don't know what they are doing read more

This is the second time I brought my cocker spaniel home after a cut and shampoo and again she went crazy with itching all over her body. Her ears were so itching I wondered if they cleaned them as they said and she was scooting her hinny too so did they empty her gland as they said. I even had a special shampoo treatment for the price of $72. and she reacted the same way. Are you using cheap products as they are certainly are not effective, so what's up Petsmart? I even got a refund for a bad haircut another time so I have not been pleased with them enough so I will not be going back anymore. I also read on the internet that this has happened to many others too. Too bad Petsmart!!! read more

I do not recommend coming here with your dog for grooming. They do a fine job with the actual cut (hence the two stars instead of one) but I get the very strong feeling that the groomers do not care very much about the dogs. While I was waiting to pick up my yorkie, I watched another little guy tied to one of the grooming beds shake because he was so scared. He kept looking for a place to hide, but there was nowhere for him to go. Everyone just kept walking by him while they took care of other dogs. Not one person stopped to comfort him, and I was standing there waiting for at least 10 minutes. We won't be coming back. read more

I scheduled my poodle to get a hair cut on a Wednesday at 9am and wanted to pay extra to get the express cut done (which takes approximately 1.5 hours). I planned on waiting in the store and doing homework because my classes started that day. However, on the day of, they called me at 7:30am and asked to reschedule to 8am. When I came in, they said they could no longer do the express cut. After picking up my pup hours later, He smelled and looked great, but he still had mats in his fur EVERYWHERE and I paid an extra $7 for them to de-mat him. It wasn't just a few, there were knots behind his ear, all over his head, and his armpits. The main reason we took him was because of the knots (as we were not able to bath him for two weeks after being neutered and he began to mat quickly & our efforts with a brush was not helping with). Additionally, the shampoo/conditioner they used cost another $21. Overall, my dog should've looked perfect and I shouldn't have to touch anything up after having to reschedule & pay $92. read more

I used Petsmart's grooming services for the first time this weekend, and it'll most likely be the last time I use them. My dog only needed a bath and a nail grind. When I called to make an appointment, I asked for the price, and they quoted me $18.99 since the services I was getting were standardized regardless of dog size/coat length. When I picked him up, though he smelled wonderful and his nails were done well, his face did not look like they washed it, and he had dark tear marks on both sides of his face. He hadn't been waiting long post-bath, so I don't think they actually washed his face (and quite frankly, the marks were so large that at the very least, they should have wiped them off before sending him home, considering he was there for a bath). In addition to this, when I went to check out, my bill was actually $30, not the $18.99 they quoted me beforehand. Apparently the girl on the phone forgot to add the $11 for the nail grind when she gave me the total. Had I known it would be that much, I wouldn't have brought him in. And although it could just be a coincidence, the next day, my pup woke up with a goopy right eye that he still has (two days later). I suspect he picked something up while there, since he hasn't been exposed to any other dogs in the past few days, but of course, that's just speculation. Regardless, the combination of a higher than expected price and a dog that wasn't completely clean (especially considering I was paying almost $20 for a bath!) is enough to prevent me from using them ever again. read more

Do not go there. Bad customer service. Grooming employees don't follow procedures. They don't ask owner's permission before shredding anything and they lost your papers. read more