Janus is the most caring and dedicated pet sitter you will ever have the good fortune to meet…read more Caring for animals is her life-long passion, and you'll see it show in a million little ways. She's been doing this for a while now, so her process is extremely professional and tight, which means you can trust her and let her focus on what's important: making your pets happy. Highly recommended!!

I can't say enough good things about Janus and C-U Pet Sitting Service! I have complete confidence…read morein Janus. She has been my one and only pet sitter for several years for my four exquisite but needy cats, one of whom needs medication twice a day. She has taken the time to get to know each of them and what they like and need. After feeding, and scooping, and bringing in the mail and checking the house, she then spends time with each of them, playing with their favorite toys or grooming them in their favorite way. She does so much more than other sitters, and she truly cares about my creatures. I often have special-needs foster cats and kittens, and Janus takes care of them just as well every time. Janus checks in by email or phone to let me know how things are going, and I know that I can travel with confidence when Janus is coming over. My cats love her, and I wouldn't travel without booking Janus.

Kimmy's Cat Care (KCC) is truly exceptional! My partner and I entrusted our sweet cat to KCC's…read moreSharon twice now, for both a long and short trip, and we couldn't be happier. While away, I receive photos and videos of the cat having playing, purring, and just generally being happy. Sharon is clearly truly passionate about cats and cat-care and is also great with humans, too:) I'll be contacting Kimmy's Cat Care in the future for sure.

We needed a home for our pet MOUSE for just two weeks and no one would help. "Sorry," they would…read moresay. "I'm trying to keep mice OUT of my house. I certainly will not host one in my living room." One friend asked, "Do I have to touch it?" I knew she was not our girl for the job. I mean, we LOVE our little vermin. And so did Sharon. She has a big heart for animals, even our mouse. He didn't just have a place to stay for two weeks. He had a home-away-from-home. While we were away, Sharon even sent us a Christmas photo of our happy, healthy little friend. What a gal!

Our dogs had a fantastic time with the workers and other doggies. They sent us photos of our dogs…read moreduring the day. Dropoff on the weekends is between 7:30am and 9:30am amd pickup was between 4:30pm and 5:30pm. Dropoff and pickup went smoothly.

My pup loves going for daycare and boarding! The staff is always friendly and professional. We get…read morepictures and updates whenever he visits. I love that they provide ample playtime outdoors and give the dogs extra enrichment like water activities and even plastic playground equipment. The dogs are sorted into play groups based on personality and play type, ensuring a safe and enjoyable environment. We are so thrilled to have a place that we feel safe leaving our fur baby and that he loves going to as well!

Horrible Customer Service! Provides poor quality care for some of their dogs. Owner and employees…read moredisrespectful.

We have had an overall great experience with the dog den. We've been taking our dog there for about…read morea year and a half now. He's a large (~80 lbs) coonhound who is fine around other dogs, but has some anxiety challenges with people. He's also real loud and tends to make lots of noise when he's left alone. He's boarded there a bunch of times, once for over a week. We always include the day care option for him, which is an extra cost but worth it for him to have the outdoor time (they have a fenced area that I believe they use specifically for day care) and socialization with other dogs. This is the only place we've boarded him, but we tried some other day care options in town and have been happiest with the Dog Den. The staff there knows what they're doing with our dog, and it's helped us to feel confident leaving him there. He started off feeling very nervous during drop-off, but now is excited to go and knows exactly what to do. I've seen some negative reviews about experience with staff there. The guy in charge is direct, which sometimes comes off as gruff. I get the impression he likes dogs more than people, and frankly I'm totally fine with that because he knows his stuff around dogs. I've seen him directly correct some staff behavior that made my dog uncomfortable (see anxiety mentioned above), simply by quickly observing his body language and understanding his specific needs. Other places have failed in this where the Dog Den succeeded. That's not to say the other staff there performs poorly, I've always been extremely happy with everyone there (he LOVES Carly- she's amazing and I hereby advocate for her raise). Just that my dog, like many dogs, has some specific needs. We'll continue to recommend the dog den for both day care and boarding, even though it's sort of out of the way for us. In my experience, their staff has shown to be very competent and professional with the animals in their care.

Good rates. I am a pittie owner and he was a safe place for me to leave my dog. I will use this…read moreservice again.

Here is the real truth, after reading this maybe you should wonder what is really going on with…read moreyour pet??? My experience ended with my dog dying. My dog has been gone from us for a year now but the pain is still there. I should have know when I first walked in because the place was disgusting. I get the fact that pets are being taken care of there but the smell was horrible. I made the mistake of leaving our family member with him(Reggie) because I had know other choices never again. My dog's behavior changed while in his custody he was responsible for my dog self being.. I should have been called the moment he noticed his behavior changed we should have been call(Hey your dog is not doing well you may want to get him to a Vet). Not him when I got there is when he noticed his behavior because he was not taking care of checking on him like a professional care taker does.. He came out and told me "something is wrong with Achilles". My dog could not move, could not walk I had to carry him to the truck and he passed a day later. If a person leaves their pet with you there are expectations we expect you to meet like feeding, well being they are your responsibility at the time you take that leash. So for me I wouldn't leave a dead rat in his care, he needs to be shut down!!! If you really love your pet leaving it with him put their life in jeopardy!!!

Before moving to IL, I never knew a Deb. Since my move I've met 5 women named Deb. Remember the…read morename Deb. Deb is the owner and she is such a peach! I called Saturday night to schedule my cat for a groom and nail trimming and she was able to see me the following day at 10am :) I called her at 7pm so I wasn't expecting availability but I was pleasantly surprised. Depending on the cat and fur length you're looking at $ 40-80/cut and $10.00 for a nail trim. They also don't sedate any pets here which concerned me because my cat has trust issues and scratches you just for breathing. However, Deb assured me that her staff is well trained and could handle my cat. Low and behold, 2 hours and half my soul later my car is purrfectttttt. I am a returning customer and would recommend this place to everyone! They do recommend seeing your vet beforehand to obtain some calming agents for your pet if they are scratchers/biters. Since they're not licensed as a veterinary clinic, they do not distribute medication but if you have the medication from your vet you're more than happy proceed as needed and let them know :)

Headline: Who treats their customers this way?…read more Grooming: 3-stars. Customer service: 0-stars. There are better-priced, kinder, and more professionally-run groomers throughout the C/U area. Money is better spent elsewhere. I haven't been treated this poorly by a business in a very long time. The groom took 90 minutes longer than expected, and I was not updated about a delay. The owner's response to my frustration about the timing was defensive, blaming of me and my pet, and took no responsibility for her company's delay in service. Who treats their customers this way? Finally, the groom was not done to completion as the fur around the face and neck was not groomed at all.

I wanted to replace my vet clinic because it was sold to some large corporation. Good Friends was…read moreone of the places I called. I wound up making an appointment. They required a $30 deposit. I asked if the deposit was refundable. The person I was speaking with said that appointment could be cancelled and deposit refunded 24 hours prior to appointment. Since the appointment was 2 pm Monday, I asked if they were open on Saturday. The person I was speaking with said they are. That meant I could cancel 48 hours in advance by calling as late as 2 pm Saturday. A couple hours later, I learned that Good Friends is also corporate owned. I called at 2:14 pm Friday 10/11/24 to cancel, just a couple hours after I made the appointment. Another person answered the phone, and she refused to refund the deposit. After calling my bank to dispute the charge, I called back to give them another chance. Lydia answered and initially refused to give her name. Eventually she gave me her name and revealed that Good Friends is part of Heartland Veterinary Partners. I called Heartland Veterinary Partners and was unable to secure a refund. So now I have to file BBB complaint, AG complaint, and potentially a small claims action. DO NOT PATRONIZE THIS BUSINESS.

The staff were super kind and thorough with their exams!! They were able to examine and treat my…read morecat quickly and the prices were very fair (especially with the shelter discount!) I will be coming here again :)