Horrible Customer Service! Provides poor quality care for some of their dogs. Owner and employees…read moredisrespectful.

We have had an overall great experience with the dog den. We've been taking our dog there for about…read morea year and a half now. He's a large (~80 lbs) coonhound who is fine around other dogs, but has some anxiety challenges with people. He's also real loud and tends to make lots of noise when he's left alone. He's boarded there a bunch of times, once for over a week. We always include the day care option for him, which is an extra cost but worth it for him to have the outdoor time (they have a fenced area that I believe they use specifically for day care) and socialization with other dogs. This is the only place we've boarded him, but we tried some other day care options in town and have been happiest with the Dog Den. The staff there knows what they're doing with our dog, and it's helped us to feel confident leaving him there. He started off feeling very nervous during drop-off, but now is excited to go and knows exactly what to do. I've seen some negative reviews about experience with staff there. The guy in charge is direct, which sometimes comes off as gruff. I get the impression he likes dogs more than people, and frankly I'm totally fine with that because he knows his stuff around dogs. I've seen him directly correct some staff behavior that made my dog uncomfortable (see anxiety mentioned above), simply by quickly observing his body language and understanding his specific needs. Other places have failed in this where the Dog Den succeeded. That's not to say the other staff there performs poorly, I've always been extremely happy with everyone there (he LOVES Carly- she's amazing and I hereby advocate for her raise). Just that my dog, like many dogs, has some specific needs. We'll continue to recommend the dog den for both day care and boarding, even though it's sort of out of the way for us. In my experience, their staff has shown to be very competent and professional with the animals in their care.

This place is amazing. They have groomed my bernedoodle for 3 years and his loves going there.read more

They bathed and groomed my rough coated collies(2) and they looked and felt wonderful.read more

Headline: Who treats their customers this way?…read more Grooming: 3-stars. Customer service: 0-stars. There are better-priced, kinder, and more professionally-run groomers throughout the C/U area. Money is better spent elsewhere. I haven't been treated this poorly by a business in a very long time. The groom took 90 minutes longer than expected, and I was not updated about a delay. The owner's response to my frustration about the timing was defensive, blaming of me and my pet, and took no responsibility for her company's delay in service. Who treats their customers this way? Finally, the groom was not done to completion as the fur around the face and neck was not groomed at all.

Bella looked great and was loved :) they did a wonderful job. She was shedding horribly and it was…read morevery frustrating trying to manage on my own. Finally I was desperate and found Angel Paws and they were very kind and took her in last minute. Bella looks all fancy now :)

Worst pet shop in Champaign. They jack their prices on fish by 60% compared to a real reef only…read morestore like in Chicago., STL, Indy, and, ATL. They do this because there are no other saltwater fish store's here to compete with. They wanted 90 dollars for an Orchid Dotty back the size less than a minnow. I always cringe stepping foot in there. Never again. Ill take my 500 and go to Chicago and get alot of marine life.

i purchased rat food from here today and when i went home and put the food in my rat bowl i saw it…read morewas covered in bugs. the bag was full of bugs it was so disgusting. i went back to return the bag and the manager just told me "they are wheat weevils, it's just extra protein for them" ... i told her im just not comfortable feeding my rats bugs and she said "you just have to freeze the food for next time" like um no i shouldn't have to do that and the manager just did not care about my problem, didn't even APOLOGIZE for the inconvenience and was undermining my concern. i never had this issue with the rat food before and i definitely won't be going back there now because of how this manager dealt with my problem. they need a better manager who actually cares about customers and doesn't brush off their concerns.

If I could give this grooming service a NO stars I would!!!! First of all I scheduled a morning…read moreappointment then was told by the groomer she was at a dr appt while I was on my way to drop off my baby!!!! She rescheduled me for a 3:30 appointment then text me to tell me I could come early . I show up it look deserted a note posted on the door tell me to call this number if no one is here I do that!!! The I finally get tired of waiting text her I'm leaving And she has the nerve to send this RUDE TEXT!!!! This lady is unprofessional, disrespectfully I would NEVER RECOMMEND ANYONE TO GIVE HERE ITS SCARY AND DESERTED!!!! Never ever go to her I should have known better when I seen the unprofessional sign!!!!

I wouldn't board your pet here ever. I've lived right beside this disgusting so called boarding…read morefacility for the past 3 years. I've also worked at a boarding/daycare grooming facility that takes great care of their dogs. So I know what a well cared for facility and dog look like. Pet Palace is beyond filthy. It's old and deteriorating. Dogs don't get let out, or walked. No one is ever there to take care of the dogs. They leave them there in the cages with only just enough food and water to fill the bowls. Leaves the dogs to roll around in their own feces and urine in a cage. Not cared for, no human interaction, no other dog engagement or play. And this can cause destructive behaviors. You'd be better off leaving your dog in a familiar area at your home than at Pet Palace.

Jill has taken care of our four dogs a couple of times now, and she will be doing it whenever we go…read moreout of town. We have a special needs dog who cannot be kenneled, and we don't really like taking them away from their comfort zone anyway. Jill does an amazing job with them. Actually, it's more than a job to her, and she is so good with them. I love it when she texts me pictures and videos while we are away. She goes above and beyond too. Our special needs pup goes through a lot of laundry. She did the dog laundry before we got home. She brings in the mail, waters plants, and just takes care of things as close as possible to the way you do it yourself! I HIGHLY recommend her and her wonderful service.

From the owner: We provide professional pet sitting and dog walking services in the Mahomet area including…read morepersonalized care for family pets. We are committed to providing exceptional customer service! We offer many services other than dog walking such as pet sitting, pet taxi (to and from vet or grooming appointments) and small pet care. If you are taking an upcoming vacation, have a new puppy that needs that extra attention, older dog who just can't seem to "hold it" all day while you are away, or a dog who just needs additional exercise, contact us to set up a free consultation and schedule loving care for your pets. References are available on request! A Walk with Jill Pet Services is a licensed and fully insured member of the Mahomet Chamber of Commerce. Proudly offering discounts to police, fire, service members, and veterans!

We took our dog to The Paw Zone in July and it is #1 in our book. He doesn't like to be away from…read morehome but they were wonderful with him. We got pictures of him every night playing and I could tell he was loving all the attention by the smile on his face. The building is spotless and each dog has an individual room with a bed, not a cage. I know it is a little out of the way for most people bc it is in Fairbury but trust me it is well worth the drive. Everyone is so nice. Love The Paw Zone and will not take my dog anywhere else!!

I have been going here for years. I definitely recommend Paws Zone for boarding, baths, grooming,…read moreand daycare. The facility is great - indoor and out door areas for the dogs. The dog's sleeping areas are great. The owner has high standards including making sure all dogs are vaccinated. The only problem I have had is getting my dogs in for grooming. I solved it by making the appointment before I leave. We drive half an hour to get to Paws Zone. Try it!

The pet wash is so convenient and it's only 5 dollars for 10 minutes! Includes Shampoo,…read moreconditioner, rinse and you can even blow them dry if you have time. I got it all done in 10 minutes single handed! I think it smells a little mildewy inside of the pet wash station... so that's not the most pleasant, but that makes sense considering. Otherwise it was as clean as one could expect, and you can even tie their leash so the dog will stay in the wash tub. Makes my life so much easier than trying to wash my dog at home in the tub by myself. I've had for far too many experiences with him getting out and romping around the house plus the clean up is always a hassle. This is a no fuss, much easier, leave your bathroom cleaner at home, and deal with the mess somewhere else option! I'll definitely be taking Pepper here for future bath times.

You get what you pay for. It may be the least expensive car wash in town, but you're better off…read moreleaving your car out in the rain for all the good it does.

We had family photos taken. Have gone there periodically for years. They do an amazing job on every…read morelevel, every time! The experience is great, the photos are always of the highest quality. Highly recommend.

From the owner: For All Your Photography Needs…read more Illini Studio of Illinois is a full-service professional photography studio in Champaign, IL. Our services include weddings, sports, business portraits, commercial, passport photos, and more! While we are known for our photography services, we also offer custom framing and restoration. Contact us today!