First things first, car was delivered on time, with no scratches. But!…read moreWe wanted our car shipped from San Jose to Dallas and booked the auto transport after getting a quote of $1450. We were told the car will be picked up within 5 days, so it was not an expedited service. 2 days before the scheduled deadline for pick up, we get a call from a vendor that was hired by SGT, that they can pick up the car, but gave us a quote of $1700. We objected, because that was not the decided price and mind you, we had signed a contract. They said, if we don't use their service now, the next pick up will be after 5 more days.
We did not have the option to wait, so we called SGT. The lady on the phone basically said the same thing, that they are functioning in a dynamic marketplace and they cannot guarantee the price. I told her, this was not the agreed upon price. Mind you, none or this was mentioned, when we signed the contract. We had called immediately after the contract was signed to confirm and we were given an assurance that the car would be picked within the agreed upon window, with no mention of price changing.
Finally, we had to agree because, we were flying out the day after the pick up deadline and the few companies, we called, they said they can pick up the car in a day or 2 but because it would be an expedited service and hence a higher rate (which we get it).
But, that was not the case with this company. There was no talk of price increase and also it was not an expedited service. Basically, we were cornered and left with no choice.
Never again, never ever again. Extremely unprofessional and cheats to boot.
Absolutely do not recommend. Read the Fine Print.
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An update to the above review...
Yesterday, we were contacted by a customer service executive from SGT who offered a $250 refund on the condition that we delete our review and sign a contract before receiving the funds. Given our experience, we refused this sequence and proposed that they issue the refund 1st, after which we would amend the review to show that they reached out and resolved the issue.
Since then, the communication from SGT has focused heavily on contractual obligations and changing market conditions, even describing the proposed refund as a "one-time courtesy."
To clarify the situation: we were initially promised a vehicle pickup at $1,450. After a three-day delay, we were informed that the car can be picked up on the 3rd day at $1700. When we said, we need half an hour to think, we were informed there would be no available pickup for another week. This forced us to sign a new contract and agree to a higher rate of $1,700. We view this last-minute price increase as coercion, especially since their competitor vendors charge $1,700 to $1,800 for expedited shipping, yet we were charged the same rate after waiting for three days.
We have full documentation to support these claims, including the original and revised contracts, as well as text chats with customer service agents. SGT must have the call recordings.
We advise anyone considering this company before hiring them and to review all contractual terms in detail before signing. This is an extremely dishonest and unreliable company.
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We ultimately chose to accept the revised transportation rate only because we were left with no viable choice in the matter after being made to wait for so long. Had we known that there would be such a significant delay, followed by a price increase, we would never have signed up with your company in the first place.
Sticking to the original contract at hand represents honesty. Providing a new contract at the last minute and giving a customer the ultimatum to either accept it or have no service for a week is pure dishonesty.
The revised transportation rate and the new agreement were signed and accepted only because of the delays from your end, not ours. We were left in an impossible position, if we canceled the contract, we would have still been charged $200 because SGT was "actively" looking for a transport, and by signing the new contract, we were charged an extra $250 due to "market fluctuations."
We were cornered and left with no choice.
