SGT found a carrier for my pretty quickly. The carrier contacted me and we arranged a meeting point. Loading was pretty quick and easy (for me). The carrier had to pick up other vehicles and several other locations and took a fairly circuitous route to get my destination. But everything arrived within a few days of target. Overall, my first experience w long haul trucking and I would do it again. read more

Under no circumstances use SGT for car shipping. Here's why: - I paid for "guaranteed delivery" but they didn't honor it - while on an international business trip they called me four (separate) times to try to shift the pickup date around to make it cheaper for the carrier (the most active SGT has been throughout the entire process - shows you where the priority is!) They don't ask - they just shift the date to whenever they want. - The rig my car was on broke down on the side of the highway in a random state on the way. I told SGT this (I have a tracker) on Wednesday. They blew me off. I called again Thursday. Blown off, again. By the third day it was illegally unloaded on the side of the turnpike they finally tried to contact the carrier. What the hell were they doing the other two days? - The carrier and his dispatcher decided to try to cover this all up (assisted by SGT's total neglect of their responsibilities), so it's literally Monday now - six days delayed - and I've been texting the carrier directly and monitoring the location of my car myself negotiating to get it delivered. SGT has disappeared and done nothing. - My car will have been delayed, unloaded without my signature, and driven on a rig SGT will not even have the correct information for (it's being put on some random new truck - a I have negotiated myself), seven or eight days delayed by the time it gets to its destination. SGT says "we're looking at how this happened internally" (no refund or even apology!) Why hire a shipping service if you basically have to pay Liam Neeson with your own car after the carrier runs off with it? That's the whole point of them in the transaction. Do not recommend, at all. My car is still parked on the side of a turnpike somewhere and SGT is too busy manipulating reviews to go and find it. Edit to respond to Stefano's bullshit below: six days is not a minor delay, four days of no communication, tracking updates, or any confirmation of location of my property from SGT is not "successfully coordinating the service," and the laughable compensation offered (not by SGT - the carrier who illegally unloaded my car in a parking lot without telling me for days) was $100 off (lol) on a $1400 service. If SGT put half as much effort into doing their job and calling their customers back as it's spent today fighting my Yelp review (it's called me four separate times about it in one day - classy, guys - you want me to add a harassment charge to my chargeback?) we wouldn't be here. read more

SGT Auto Transport - My car, unloaded with my permission or knowledge somewhere upstate (not the state it was supposed to be unloaded in) - Vehicle Shipping Near Me - Bohemia, New York

Sir, I understand your policies but if you were unable to accept my payment method because you could not verify it, then why was it acceptable to be used for the $199 fee you charged me for? As for the cancellation fee, no resources were allocated because nothing was ever arranged, or coordinated. We never made it far enough into the process for those things to take place. I posted this review in hopes of informing others that may be in search of this service and make them fully aware of what they may be getting into. read more

Just a quick follow up from my last post. SGT said they would issue a refund if I took down my comments feels like coercion to me.sorry I feel info to the public is worth more. As with everything Buyer beware. I just wonder how many others changed or removed their comments to get their money back . If they tried as hard as their representative did trying to get me to remove my post maybe just maybe their attitude to customer service would improve, If you have had any problems contact your States Attorney General's office and Department Of Transportation. Just a quick reply to the owner of SGT sir you are full of fertilizer.The phone call from your agent that was recorded for " TRAINING PURPOSES" asking me to remove my post a minimum of 10 times will be very helpful to other consumers. I would venture to say your call will never see the light of day,to any one looking into this matter.Happy to say that your agent was not the only one recording that. read more

The driver of Goldstar (vendor SGT sent to pick up and deliver car) was very professional and delivered car safely.

I used this company to transport a vehicle from California to New York. Initially, I agreed to a quoted price over the phone and signed the contract. I explained that the vehicle needed to be picked up urgently in order to avoid storage fees. The following day, I was informed that the contract needed to be done again because the name on the contract did not match the name on the credit card. I corrected the issue immediately, the delay ultimately pushed the shipment back another day. After the updated contract was completed, the vehicle still was not picked up for an additional two days. I became concerned and contacted the company for an update. I was then told that a carrier was willing to pick up the vehicle, but only at a significantly higher price because the original quote had been too low. Since I urgently needed the vehicle removed that same day, I felt pressured into paying the additional amount. Communication throughout the process was disappointing. It took far too long to receive pickup photos of the vehicle, and updates were often delayed or unclear. The actual transport time from California to New York was reasonable given the distance, and the driver himself was professional, courteous, and reliable. read more

SGT Auto Transport is quick to get you to sign an agreement to use their brokerage, unlike many other car transporters. They will want you to pay for their services up-front, too, again, unlike other brokerages. Donʻt fall for it. In my case, I attempted to "validate" their agreement by giving them my payment information, but their website malfunctioned and wouldnʻt complete the transaction - or at least thatʻs what the website said. SGT Auto Transport told me that they would not move ahead with getting me a car transporter until my agreement was validated. They did nothing. I needed to move ahead, so I contacted other brokerages, who worked wonders and got my car transport arranged. I informed SGT of this as a courtesy, and promptly was slapped with a $199 cancellation fee. I asked for a refund, but they refused. As an update to the above based on Stefanoʻs response to my initial review, I have worked with reputable car transport companies, and they have successfully and in good faith worked with me. Not so with SGT. SGTʻs broken website refused to accept my valid credit card to complete their "agreement" that they indicated had to be "validated" by credit card to be operational. In other words, there was no mutual agreement. SGT didnʻt move forward with anything - no effort to find a car transport and no effort to call me back in a timely fashion. SGTʻs history shows that it has not and will not acknowledge customer concerns and will stonewall and justify itself and its charges. SGTʻs statement that they are out $199 administratively has no credence. It is self-serving. Keep in mind that no other car transport company in my experience acts like SGT has. All the other companies are reasonable and not out to extract a hefty fee enforcing some web-verbiage that they themselves indicated repeatedly was not binding because it hadnʻt been validated. read more

BEWARE - DON'T TRUST THIS COMPANY or AIF Trucking, Inc! We had a horrible experience with this company including: 1) Last minute booking of transport 2) Last minute "guaranteed" price escalation by 30% 3) Last minute price escalation AGAIN as car was being loaded on truck due to less than 100 lbs personal items in car (Carrier - AIF Trucking, Inc.) 4) On day of expected delivery, the car was 30 minutes from our destination, but the truck drove right on by to the West coast (Tesla tracks location). We didn't receive our car until 5 days later after it had been detoured to Portland and Seattle - causing 5 additional days of rental car expense 5) No response from truck driver by text nor cell phone, no communication from SGT or carrier 6) SGT suggests you need to lock in contract to "assure" price and transport, but they really don't start looking for drivers until eleventh hour. 7) You cannot cancel the contract without $200 penalty even if they can't find a carrier to transport until the entire pick up window has passed 8) The contract is extensive and essentially has ZERO protections for the customer. In short, this "broker" has curated its reviews on its website. Look around the net and you will see similar experiences. For the price we ultimately paid for this wild joy ride our car took around the country, we could have driven round trip in less time and FAR less expense (including hotels, gas, etc.) had we never used them. Be careful! read more

Orignally we booked our car's shipment from FL to WA over a month in advance. As standard practice, they gave us a window for pickup, that was eventually solified as 5 May. SGT chose Diesel Auto Express as the carrier (and they'll be blasted in a separate review). Diesel had horrible communication. Leading up to the pickup on the 5th we were not getting any updates and of course we were nervous due to travel plans and couldn't afford a delay. The 5th came and went and the car was not picked up. We were later told it would be picked up on 11 May. That date came and went as well. The car was eventually picked on 13 May and delivered on 19 May. These delays caused hardship on the family as we had to leave a family member behind and change flight plans three times. It's not so much the delays but the lack of compassion or understanding from SGT and Diesel Auto Express. They simply didn't care. With our money in-hand, why should they? I will say that the customer service reps at both SGT and Diesel did a good job and it wasn't their fault. The drivers were nice as well. This is a dispatch and higher up in management problem. It's a culture problem within the companies. There's a lack of communication internally with both companies and also with the customers. I would not recommend using SGT or Diesel Auto Express for shipping of anything. read more

SGT AUTO TRANSPORT IS A DECEITFUL COMPANY. They initially told me that they worked weekends and it counted towards my days required for them to find my transport. When the time passed they advised they couldn't find a carrier to transport my car. They then tried to switch up on me and say that the weekends were not included. Being that I needed to get my car transported, I had to look elsewhere. Thats when I found out that these clowns were jacking up the rates without me knowing. They then tried to keep my deposit. Remember, they didnt perform and they lied to get my business. Well, they ended up keeping my deposit and months later I get a collections call on behalf of these clowns. Needless to say I shut the down asap. I would never ever do business with them again. read more

I had an extremely frustrating and frankly unacceptable experience with SGT Auto Transport, and I would strongly caution anyone considering using them. I signed a contract on March 3rd for a vehicle transport from California to Florida, providing all required details upfront--including my exact address and a clearly defined pickup window of March 25-27 (with the 27th being the absolute last possible day due to travel). Throughout the entire month, I proactively followed up multiple times asking for status updates and confirmation that a carrier had been secured. Each time, I was reassured: "we have it under control," "this is normal," and "we typically don't begin contacting carriers until the week before." I was told repeatedly about their "extensive carrier network" and that my pickup would absolutely happen within the scheduled window. On March 24th--one day before my pickup window began--I was finally told they had just started reaching out to carriers. At that point, I was also upsold a $139 "VIP Package" for better support and additional services, which I reluctantly agreed to in hopes it would ensure things stayed on track. Unfortunately, the "VIP" experience was anything but. The dedicated VIP phone line was consistently unavailable, and I was repeatedly directed to use their standard website chat instead--completely defeating the purpose of paying extra for priority support. From there, communication became a loop of empty assurances: "We're working on it." "We've identified carriers." "We're narrowing it down." "We guarantee pickup within your window." And yet--March 25th passed. No pickup. March 26th passed. Still nothing. Now it's March 27th, and they have failed entirely to secure a carrier. When I escalated the issue, I was told by a manager that my location is "too remote" for carriers--despite being in the San Francisco Bay Area. This is not only absurd, but something they had full visibility into from day one. When I pointed this out, I was told this is simply "their standard process." To make matters worse, after expressing understandable frustration with their failure to deliver on any of their commitments, I received a contract cancellation notice via email--effectively leaving me stranded without a solution at the last possible moment. So to summarize: - They waited until the last possible moment to even begin carrier outreach - They repeatedly made guarantees they could not fulfill - They upsold a "VIP" service that was not actually accessible or functional - They failed to flag obvious logistical risks upfront - And when challenged, they canceled the contract instead of resolving the issue - Leaving me with no transportation for my vehicle, a flight out of state the next day, and a completely avoidable, high-stress situation This experience reflects poor planning, lack of transparency, and a complete disregard for customer timelines and commitments. I would not trust SGT Auto Transport with something as time-sensitive as vehicle transport. read more

I had used this broker before, however the last two times the price was increased just before pick up with some lame excuse. They used L $ L Express Trucking to take my car from Fl. to NJ. Car was supposed to be delivered on 4/30. I am flying on the 29th and get a voice mail that my car had been delivered. I had not arrived home yet. They parked the car on a center divider outside the back gate to my complex, and left the key behind the right wheel. I am 86 years old with some mobility issues and had to retrieve my car at 10pm in the rain. I was lucky that it had not been ticketed and towed. English is not the first language of these people so understanding was limited. They were extremly rude to me in discussing how to get my car. read more

I called and booked this open transport and my dates changed and they increased the cost by 100 dollars. I told them I would not be present on the new date to receive and asked about storage at the destination delivery date. They said they could not do that. I tried other options like friends etc but no luck so I cancelled and booked another carrier. I got charged 199 dollars for the cancellation. Neve disclosed when I booked. In the fine print (i didnt read) it says if they have a booking with a driver and I cancel they can charge me. This fee was never disclosed on my original or changed booking or when I wrote to cancel. Very dissapointing read more

My vehicle was delivered safely, there was no discrepancies when it came to the cost (the price I was told initially was the price I paid, there were no hidden fees, changes or anything like that). I also like that you can check online to see the status of your delivery. The issue I had was my car was scheduled to be picked up 2/9, the driver called when he was couple minutes away and my pickup person was out of reach. The driver would not work with me at all, so my car wasn't picked up from the parking lot where it was. This delayed delivery by 3 days which was such an inconvenience. Other than that they're okay I'd use them again. read more

My car was picked up when they were supposed to and delivered the next day like they said they would. The only glitch was. I was told that I could put things in my car like my clothes and such because I was moving out of state then I found out after I left the deposit and they were picking up my car that that was not so so I had to spend another $200 to get my car to destination with my possessions in it. However, it wasn't an exorbitant amount although they should've been more honest with me upfront, but the car did get here in one piece with no problem when I use them again yes but I would want to know upfront for sure who they were assigning it to and whether they would take my car the way I wanted it taken that's all. read more

Don't use this company unless you like to be left waiting for a promised delivery that will never happen don't mind a few minutes late but a no show and reschedule and then for the reschedule you still don't show up until about 4hours later than your 12pm rescheduled pickup time. Listed below is the email of our initial conversation to the final confirmation: Thursday November 6th 5:44pm Thank you for choosing SGT! Please verify your shipment #AAW344 details online at https://gosgt.io/SYZPQ Hello, #####! We wanted to inform you that your '2022 Chevrolet Corvette Convertible' has been scheduled for pickup by 11/07/2025 (Estimated) and delivery 11/08 estimated Friday November 7th 9:48am Hello #####, The driver that was arranged had to cancel due to truck issues. We are working on the order right now so we can have a new driver arranged for the pickup asap. SGT Auto Transport Friday November 7th 12:39pm Your vehicle (Order #AAW344) will be picked up tomorrow 11/08 around 12 PM. The carriers will give you a call in advance. Thank you for choosing SGT Auto Transport. Saturday November 8th 3:44pm Hello, I hope this message finds you well. The carrier reached out to us that they arrived at the pick-up location regarding order #AAW344 and the pick-up contact left and the driver is waiting. May I ask if the pick-up person came back, or may I ask you to reach out to them as the driver is waiting? Looking forward to your reply! read more

I chose this company because of their so-called Guaranteed Pick-up two-day window so I could book my flight with my family out the next day. Was happy to pay $300 for that benefit. Guess what, they didn't honor it, no carrier would bite their job offer, and now I have no way to send my car to where I'm moving to, at the last minute. Don't believe anything they say. Stay away. Their promise of a live agent 24/7 is also lies. I have not been able to get a live agent for hours. 1115pm, Jan 8 2026. read more

Great experience. They have your back. This went so smoothly and the communication was excellent. I don't know I'll ever need to move two vehicles again, but I give them a 10+ rating. I used them for a truck and a car. read more

I have reviewed the document provided by SGT as the alleged "signed" Shipping Agreement. The document appears to be a generated contract containing my typed name; however, it does not include a complete electronic signature audit trail demonstrating affirmative assent. I did not manually execute a separate signature action after reviewing and agreeing to the contract terms. I explicitly declined to proceed once I identified material discrepancies between the verbal representations and the written agreement and sent written cancellation notice on February 8, 2026 at 3:47 PM. The document provided does not contain: * A detailed electronic signature certificate * A verified click-through record showing the specific action taken to accept the agreement * The authentication methodology used to validate the signer * A system log showing the exact timestamp (including time zone) of signature execution * A clear sequence of events demonstrating that assent occurred after full presentation of the terms * Server logs demonstrating the specific user action that constituted assent (e.g., click event confirmation) * Confirmation of when the order was marked "activated" in their system relative to my cancellation email If SGT asserts that a valid electronic signature was executed, the complete forensic audit trail should be produced. A generated PDF containing a typed name does not independently establish informed and intentional assent. If affirmative assent occurred, the technical record should clearly show a distinct action beyond the mere entry of payment information. Additionally, after this complaint was filed, SGT offered to refund the charge on the condition that I remove reviews and close my complaints. That conditional offer further demonstrates that the matter remains in dispute. read more

I requested to have my car shipped back and forth from Georgia to Minnesota. Easy booking and 24/7 customer service available via phone or chat. Good value and quick turnaround. I will continue to use them. read more

They could stop using that scam of a contract to rip people off. It offers refunds when they have no intention on giving one. They tried to bully me into using them by not refunding my cancelled transport. And then tried to bribe me to remove my review. Scam Likely! read more

Two stars for the affordable quote they gave me. They couldn't find a carrier in the promised 3 day window, which inconvenienced my travel plans. The quote was so low that no carrier wanted to even pick up my car, I'm assuming. The live chat option is great, but not every person can answer your questions anyways. They left my car posted so when I waited the 3 days to avoid the cancellation fee, my new broker could not find a carrier with this company having my vehicle posted everywhere. The new broker stated SGT Auto was increasing the price of of the shipment, without my knowledge. The sales person will lead you on with false promises, but in the end they couldn't even deliver any of those promises. They also must be understaffed on weekends and it is hard to get actual answers until a weekday. Wouldn't recommend them to anyone in the future. read more

late pickup, 3 day late delivery, didn't honor premium service and pickup. do not use this company. Dale Robinson

Do Not Give SGT Your Credit Card #! Hidden Fees Non Refundable... ***DO NOT DO BUSINESS WITH THIS AUTO TRANSPORT COMPANY OR GIVE THEM YOUR CREDIT CARD INFORMATION! THEY WILL CHARGE YOUR ACCOUNT WITHOUT TELLING YOU, EVEN IF YOU DON'T USE THEIR SERVICE! THEY ARE NOT THE ONLY COMPANY IN THE AUTO TRANSPORT INDUSTRY DOING THIS*** I am a retired Veteran and contacted this company looking to transport a vehicle to a family member. I put in my credit card information into their website / app to get a quote and as "simply a placeholder (no charge) in the event that a driver was found. MY UNDERSTANDING WAS that once they found a driver who commits to "perform the job" (as well as a final price being agreed upon), then I would be charged accordingly. Days later, SGT sent me an email informing me that they charged my Credit Card $72.00 without confirming with me that they had found a driver (or whom that driver/company was/or that i even still needed a driver). Bottomline: They did not contact me to negotiate a final price nor to get final authorization. This happened a day after I had already found a driver from another company (which I believe that they knew already since all of these companies have the same Nationwide Prospective Customer Software System (Board) and have visibility on everyone Nationwide requesting this type of transport service). When I called SGT and told them that I was charged $72.00 and asked them to make a correction, the person on the phone seemed to concur. Almost as soon as I hung up the phone, I received another email informing that I was being charged again (an additional $77.00). When I called the person back to find out what was going on, the person refused to reverse either charge, stating that the company was entitled to both charges per the contract (WHA...?????). As a result, I had to cancel my Credit Card and I am also out $149.00 (+ the cost of interest until the bill is paid). A day later, I received a phone call from a woman after putting in a complaint with the Better Business Bureau (the business LLC is located in Bohemia NY as per Google). The woman proceeded to re-state the company's position (she wanted me to remove the post from the BBB's Website), and informed me that I was not entitled to a reversal of charges. She insisted that SGT was entitled to "both charges." She also tried to offer some kind of compromise credit for (I believe) future services (the most unbelievably brazen and outrageous part of the entire experience with this company). I refused, informing her that did not intend to ever use SGT again. PS- Consumers Please Beware (after reading up on some of the reviews of other companies on the internet), I found out the following: After putting this same review into an online Consumer Affairs Website and (even though they informed me via email that the review would be posted), my review was not visible on their website. * 2011 Mazda CX-9 Transaction ID: ​Available Upon Request(AUR) Date of transaction: 01/08/2026 Amount: $72.00 *************************************** Total: $77.00 (USD) Payment Information Date/Time: 8-Jan-2026 12:46:19 EST Transaction ID: ​(AUR) Payment Method: Visa xxxxxxxx Transaction Type: Purchase Auth Code: ​(xxx​AUR) Merchant Contact Information SGT AUTO TRANSPORT CORP Bohemia, NY 11716 US Apparently some of these types of websites (Consumer Review website) also "ARE NOT CREDIBLE" & THEY WORK CLOSELY WITH THESE TYPES OF SHADY AUTO TRANSPORT BROKER COMPANIES TO HELP THEM KEEP THEIR RATING REVIEWS HIGH AND KEEP BRINGING IN THE BUSINESS!!! The AUTO TRANSPORT INDUSTRY seems to have a number of "AUTO TRANSPORT BROKER COMPANIES/SYSTEM" that have similar practices. read more

terrible customer service! scam you with fake quotes just to hook you and then take money from you without providing their guaranteed service within the prmised timeframe. buyers beware, their are better people out there, thye cannot be trusted!!! read more

I had the most amazing experience with SGT Auto Transport. Was seamless from beginning to end. Great communication and driver was fantastic I highly recommend SGT! read more

I made a request and received a quote to ship a SUV from VA to CA. I immediately received a quote and finally we agreed on the cost and timing. I had shipped multiple cars with SGT before, 3 of them from CA to VA. I was told 1-3 days for the pickup. I received a call within the 3 day period that they had a carrier (JT TRANS Inc) and the would be picking up the car. However, the cost would be higher since it is a SUV!!! They knew all along that the car is a SUV! The size or the type of the car did not just change over night! Finally they agreed to honor the original cost. The day of the pick up, since I had no news I called them (SGT and the Carrier) up and they told me the pickup is unknown since the carrier needed to do an oil change on their truck! What if I hadn't called? No communications at all from anyone. Due to this problem, we went back and forth for days trying to find another carrier, which was not successful. Finally the car was picked up 7 days later from the original 1-3 day promise! The day of the pickup which was 3-4pm local because 8pm! I had multiple phone calls with SGT, the Carrier and did multiple sessions of chat! Just got the canned responses every time and if I ever got through the phone, got the same type of answers! I hope SGT does more scrutinizing of their carriers and avoid using weak excuses, like they just had to do an oil change! Never heard of an oil change that takes 3-4 days! NOT GOOD. read more

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I had an excellent experience with SGT Auto Transport shipping 2 cars in an enclosed trailer from California to Florida. Our cars were picked up within 72 hours of our scheduled date and arrived 9 days later. We were able to reach the driver via text once the cars were picked up so we could contact him ahead of delivery. Overall, I found the service and value to be excellent and our cars arrived in good shape. read more

Great service, got there fast. I would use this company again. Highly recommended. Great price.

This company is horrible! Plan on a phone call right way increasing the quoted price by 25%. If you do not agree to the "new" price they will cancel and hold your deposit for weeks! read more

Negative 5 stars. They told me they would not bait and switch me on the quoted price and that they would pick it up within a certain time window, they failed to do so and then after I had to push off my move date to buy a home, waiting for them to come pick up my vehicle after the timeframe had already doubled, they then increased the price by double saying that they demanded that price instead if I wanted to get my car transported. Due to the fact that they delayed my trip as much as they had already, I had no other options and was forced to pay the doubled price. This company is a scam and they will intentionally manipulate you and put you in a difficult situation to get more money out of you. Use anyone else please be warned. read more

The customer service was excellent. They used email, chat, or phone--and all were helpful. I had to change the date of my pickup three times and it was super easy to use the link they emailed to me to change the pickup time. The update was almost instantaneous. The transport driver who came to get my car was super upbeat and communicated clearly. There was a window of three days for picking up/dropping off my car and the truck driver/owner communicated clearly to me as the pick up/drop off time got closer. read more

SGT Auto Transport - This is a picture of me. I did not know what they wanted for a photo. I have none of my car. - Vehicle Shipping Near Me - Bohemia, New York

Bait and switch liars! Horrible experience. They raised rate day of pick up hours before claiming they'd show up. We had a signed contract for a set guaranteed price and then they tried raising their rate blaming the drivers. I cancelled their service and then within 5 minutes they changed my credit card $150. I shipped 100 plus cars in 22 years with over 60 companies with good experiences. I never had a bad experience until hiring SGT. Stay far away from this fraudulent company. We are currently investigating to the fullest plus. I will not stand for corrupt companies like this one. They won't last long as a company but unfortunately will attempt to rip off others until their final demise. They tried talking on another $1500 to my rate day of pick up. Absolutely disgusting!! read more

This was the worst process. They low ball a price, keep telling you they are working on finding a carrier. IF they do find one, they jack up the price. This went on for 2 weeks and I never received the car. I had to start all over again. It was a total mess. STAY FAR AWAY. Do not trust TrustPilot, I found out the hard way the reviews are fake. (more than once, getting burnt). read more

Dan- where is my daughter's car in the USA right now? There is no one able to answer this question and it is extremely unsettling. Also let's hope that there has been no marks or damage while you had it sitting in a warehouse FOR A WEEK! I just got the same bs from your chat line service pacifying - or trying to - me and I'm not Allowing this to go " unpunished" you guys better have her car in Utah tomorrow afternoon... 11 days past due date and if you want to get order number- it's your company you can look this one up yourself-- read more

I think SGT Auto Transport & Ozuu Express are Scam Con Artists. I contracted them SGT Auto Transport to Pickup my car and Deliver it Door to Door. I paid over $1,400 and they never Delivered it as agreed. Since I did not receive my car as contracted, I ended up having to rent a car for a week, which cost me over $300. And Ozuu Express refused to deliver my car, and I was forced to drive miles out of my way to go pickup my car. Since they never delivered my car as contracted, I view this a Breach Of Contract. read more

I chose SGT auto transport after reading bad review of many other transport companies, but they were no different. I asked multiple times during booking if the price I was given would increase for any reason and was told that it was a set guaranteed price. The first phone call I received the very next day was from the company claiming the had a carrier to pick up the vehicle but the carrier was requesting more money. After asking them to completely cancel the request due to their way of doing business I received a phone call offering to do the pick up for the original agreed upon amount. Needless to say I was very skeptical to do business with them at this point and declined in fear they would request more money before releasing my vehicle, which is a issue I read has happened with other companies in this business. read more

SGT Auto Transport failed to fulfill the contracted EXPRESS service agreement. Details: On November 6, 2025, my vehicle was picked up as scheduled under SGT's EXPRESS service, which guarantees pickup within 24-48 hours and delivery within 2-3 calendar days. Five (5) calendar days have now passed with no communication, no delivery, and no verified location of the vehicle. The driver, identified as Walter, owner/operator of All Americans Auto Transport Inc. (USDOT#1888589 / MC#704423), confirmed his information via text prior to pickup. Since pickup, he has ceased all contact and is not responding to calls or messages. I have contacted SGT Auto Transport on multiple occasions. Representatives Philip and Joe confirmed they were also unable to reach the driver, and Joe stated that a supervisor would follow up, which has not occurred more than eight hours later. My subsequent chat with Deborah was unproductive; she was unconcerned, scripted, and disconnected the conversation without resolution. SGT Auto Transport is in material breach of contract, having failed to: Deliver within the agreed 2-3 calendar days Maintain consistent and transparent communication Provide updates regarding the status or location of my vehicle This lack of accountability and failure to perform under the contract has effectively resulted in the unauthorized possession of my property. I am requesting immediate contact, verified proof of vehicle location, and delivery, along with a written explanation and compensation for breach of service term. ____________________________ To Stefano, Respectfully, your explanation does not resolve the core issue: you made specific, express representations that (1) Express delivery would occur within 2-3 calendar days, and (2) Standard delivery would occur within 3-5 calendar days. You failed to meet both windows. That failure constitutes a material breach of the agreement and defeats the essential purpose of the delivery terms. Addressing your points: "No guarantee" language: A general disclaimer does not override a specific, express agreement of a 2-3 day delivery for EXPRESS or a 3-5 day delivery for Standard. If the delivery windows were not intended as firm commitments, they should not have been advertised as such or used to upsell a premium service. Upsell/premium fee: Charging an additional fee for a faster service you did not deliver, and then invoking non-guarantee language, is inconsistent and may constitute an unfair or deceptive practice under applicable consumer protection laws. External delays/carrier issues: While logistics issues can occur, they do not negate your contractual obligation to meet the delivery windows you market and sell, nor do they justify retaining payment for an undelivered premium service. Demand for Cure and Relief: Provide immediate delivery by today, November 12, and a FULL refund of the $149 upcharge for the EXPRESS service. All rights and remedies are reserved. ______________________________ ***UPDATE - NO NOON DELIVERY TODAY - CAR STILL MISSING** At 2:35 PM CST, I received a call from 864-392-5473 from a caller who identified himself as Diego. He stated that my vehicle would be picked up tomorrow by noon. This is incorrect as my car was picked up on Thursday, November 6, around 4:40 ET. On the recorded line, I clarified that the agreed schedule was delivery today at noon. He then advised that the delivery would be tomorrow by noon, which conflicts with the original arrangement. Seven calendar days and this company still cannot provide us a clear confirmation of the location or status of this delivery, and has the audacity to challenge the breach of their contractual agreement. I asked that all communication regarding this transport is conducted in writing only (email or text) and not by phone, for legal documentation purposes read more

I shipped my car with SGT, and the experience felt unprofessional. Two weeks after I had signed a fixed-price contract, a representative contacted me trying to renegotiate the price, claiming that drivers were charging them extra and that I needed to pay more. I immediately told him this was unacceptable since we already had a signed agreement. He then said they would be making no money and needed an additional $36 just to break even. I agreed to pay it because I didn't want to risk having the shipment canceled, which would have disrupted my travel plans. read more

Car Transport to Florida They advertised and told us $700 would be the price. They gave a three day margin. After the 3 days had past, along with numerous calls from us. They said the car could be picked up 3 days later and arrive in Florida 5 days after that for a fee of $ 1000 !! Bait and switch at its finest. This company is seriously bad news. You have to wonder about the authenticity of all their supposedly good reviews on line. read more