Amazing company. I was far from home, a driver fell asleep in another car and hit my car. Due to…read morethe damage I was unable to drive home. Prestige came and picked me up and towed me and my car 2 + hours home. The driver couldn't have been nicer. The service was amazing.

Vastly too expensive and they didn't warn me about the price before they arrived and had waited for…read morethem for 1.25 hours. I was a 34 minute ride from Prestige's headquarters in Liberty. It was about 5:30 p.m. in early March on a Saturday and the sun was still out when I called them from the nearest home, about a half mile hike from my vehicle. My vehicle was stuck in snow. They said because of the distance it would take them 1.5 hours to 2 hours to show up. The reality is that I was a 34 minute drive from the headquarters, according to Google Maps. They didn't give me any sense of how much the service would cost. By the time they showed up, around 6:45 p.m., it was cold and dark. It wasn't strange weather conditions though -- it wasn't raining, snowing, and the temperature was just under freezing, if I recall correctly. We had no access to cell service where we were located or once we left the house so we couldn't call around for other choices. The head office had radio service with their truck driver. The truck driver told me it took him 20 minutes to get to the site from his previous job. The office said, through the truck driver, service would be $340. We tried to bargain with them. They declined. All they did for actual work was use a winch to pull the vehicle out of the off road patch of snow, which took about 10 minutes or less.

Worst and most unprofessional company. Shame on Monticello PD for using this towing service. I was…read moretold my car was towed by Country Automotive/Catskill Towing. This is technically not the name of the company. It's New York Truck Parts. This 55 Foss Rd location has a pad locked office and is an off-site location. I had to wait for a drive to come before you could get my vehicle. Told $80, and they charged $295. The man who answered the phone shamed me for getting my car impounded. When I was not one driving, I was just trying to resolve the situation. Shit happens, and being judgemental of others' situations is not the way to promote business. Would give no stars if I could.

My car broke down in the middle of the mountains near sunset and far from my home while I was with…read moremy young daughter. I was very worried. Ernie responded as soon as he could and helped me. I trusted him immediately. He was kind and very straightforward about what was going on with my car. He made sure that I would get home safely with my daughter. I am very appreciative of his care and guidance.

was great very fair price took us to a local tire shop very very quick definitely recommendread more

Great Service !! Great Value !!! Would definitely recommend!!! He was a Real professional!!read more

Due to my fuel pump giving out on 17, I had to have my car towed. It was brought to Marty's. I…read morecannot recommend the establishment to anyone. An employee behind the counter sat watching a dvd with headphones on even though I stood directly in front of her. I spoke with another employee who then asked a mechanic to find someone else to talk to me. Someone else was "in the crapper" and so the mechanic, quite upset about the task, had to find me someone else to talk to. That person didn't have anything to say to me either. Eventually, the towtruck driver gave me a workorder to fill out. Did I mention that on the drive from Liberty to Monticello the towtruck driver spent most of the ride on his cellphone referring to someone on the other end as "f***ing b****?" The waitress at the local diner informed the place is not well thought of locally, telling me "they're thieves." Based on the $170 fuel pump that I priced at $70 earlier in the morning, I'd have to agree.

Speedy and responsive service received. I had a slow leak which they repaired quickly to get me…read moreback on the road

Saved us when our run-flat tire shredded on the highway. We got taken care of immediately, and they…read morehad us back on the road in 35 minutes. Can't recommend these guys highly enough!

This place did my alignment and told me I needed a tie rod end which was ordered and shipped to…read morethem. They told me to come back and all will be completed. Went back in and it was found that the previous service to fix my exhaust holes that cost me $546 was not done so my wife sat there for almost 4 hours waiting for what was supposed to be a quick thing. They replaced the tie rod end and I felt like it was pulling slightly but possibly angle of the road. Few hundred miles later I noticed my tire wear very quickly on the outside edge. Soon after the other side same outside edge. I now have to put new tires on and these tires are onky a few months old and less then 5000 miles in total and less then 1000 miles since the service. I call setup appointment to get new tires in and back to this garage for alignment under warranty. Dont hassle about new tires mistakes happen etc. After there they say their wheel alignment machine is stuck and cant do the car. No call or cancelations on their part just wait until im there to deliver the news. Call back today and same issue so I ask can i bring it elsewhere and you cover the alignment? Your closed the next 2 days and I need my vehicle. I now have to drive my car with new tires and be destroyed very rapidly or rwnt a vehicle or cancel all my plans and wait for them to make good. For me this garage was going to be my main shop and now like many before I will never ever use or go to. I did not complain about the high prices or that the parts they had to order for me which are double the price and from the same place I coukd walk into and order them from but for cheaper..they made over $750 just ordering parts from Napa that took a week that I could have just went and picked them up. My exhaust leaks cost $546 i coukd have gotten a brand new deal full exhaust for that if I ordered it and not them with the huge markup price. No complaints at all until now with the games. Asked them to show me the alignment machine down and was told thats not possible. Told yes and went there to find out not possible and cant go elsewhere. Basically if you want our warranty you have to suffer. Itll cost you like it cost us. I didnt make the mistake of this White Sulphur Garage did and possibly caused other damage to my front end. 1 star. Bunch of ametuers if you ask me.

Me and my family were on a road trip and within 2 days of getting car fixed, it broke down and…read moreeverything stopped working. I do not recommend this service i will no longer trust it.

These guys did right by us! When we broke down on the highway in our Class C RV, we were…read moreoverheating and had no power steering. So we limped over to this place which was right near the exit. They fixed the problem at a reasonable charge, and were courteous and professional throughout. After reading all the negative reviews, I had to add our opinion, since our experience was the complete opposite. Total bill: $225.

There are 2 things that will happen to you if you bring your car there for repair. The car will be…read morefixed right, but you will pay at least twice the price to get the work done compared to other shops. This place charges more for work than a dealership does by far. Expect no mercy at all, you will totally be robbed for whatever they can get away with. They give free written estimates, get an estimate for work you need, go around to other shops and see how much you are being ripped off.

TERRIBLE WORK!!!…read more If I could give a negative star I would: four months ago I brought my car to them for new front and back brakes and rotors, which was not cheap. Immediately afterwards my wheels began making a sound with the rotation. I brought the car back in and they checked it out, said it was fine, that the sound was just the new brake pads. The sound never went away and got worse. Yesterday I finally brought my car to another service station and they told me that the brakes/rotars had not been properly installed, that they had used inferior products, and that they had not properly lubricated the rotors. As a result my rear brakes and rotors were completely worn down to metal and my front brakes and rotors were not far behind because they had not been properly lubricated as well! Four months of driving and I needed to buy new brakes and rotors!!!! THIS PLACE IS A RIP-OFF!!!!! BEWARE!

Meh. Used them for s few things over the years. They can be friendly enough, but that doesn't…read moremake up for the charges. Sometimes it's really expensive. It's a AAA place and they do follow AAA pricing on tows and things like that.

Hired Hometown Haulers to remove stuff from my weekend home. Job was completed professionally and…read moreefficiently. The owner Anthony was courteous and respectful and pricing was extremely reasonable! Highly recommend...would definitely use again!