I will start this review by stating that it is mainly for the gentleman receptionist in front (Armando?) I brought my daughter in for an endo consult, which was pretty quick and painless. I already knew that my daughter needed root canals in her two front teeth but I was told by Wisdom4dental that my insurance required them to take a new set of x-rays along with a consult. Ok fine. Upon checking out of the consult appointment, Armando? presented the financial portion for the procedures required. My insurance covered the root canals at 100% but did not cover the build-ups at 100%, which were $300.00 each. He also told me at that time that my insurance would only cover the build-ups if they were done in the same visit as the crowns. I work for a dentist, so I advised him that I only wanted her to get the root canals done there, as my Dr. would be doing the build-ups and crowns himself. Fast forward to the day of the appointment for the root canals. We got there early, checked in and Armando? asked me how I wanted to pay my $600 co-pay. I again advised him that we only wanted to get the root canals done, and he quite quickly became very argumentative with me. He then tells me that the build-ups have to be at the same time as the root canals. Um hello? They absolutely do not, and I told him so. He then tells me ok, if you don't have the build-ups done today we won't do the root canals. At this point, I am becoming upset, because he is absolutely trying to scam me into paying the $600. He's telling me my daughter will have holes in her teeth, etc. I am very glad that I work for a dentist because I had to break out my dental terminology and tell him that access is made on the lingual side of the tooth and that it would just be temped with cotton and cavit until she got the crowns put on. That shut him up, and he very nastily told me that he would ask the Dr. and see what they say, that the decision would be up to her. So we sit and wait and then someone from the back comes out and calls my daughter in. I wait about 5 mins or so to see if she was going to stay in the back or be sent out. Not seeing my daughter being sent out, I again approached the front desk and asked him what was going on, is she getting the root canals done without build-ups? He just said yes, they are going to do it my way. I feel like they would have taken advantage of someone else, and I'm sure they do all the time. I feel sorry for others who go there without any knowledge of insurance or procedures. Like, yes I get it, you are a Medi-Cal/Denti-Cal office and are for sure getting paid really low fees, but do not insult my intelligence by lying to me. We would never go back to this office, and I wouldn't recommend it to anyone. read more
