My kids, ages 7 and 10 had a great first visit with her. We had recently moved to Windsor so it…read morewasn't their first time but nonetheless they were a little nervous and anxious to find out if they had any cavities. I had previously worked for over 5 years at a pediatric dental office so my standards are a little high and Dr. Van Roy met them. She was honest with her ortho referral and very easy going as was her staff. The office was clean and quiet when we went. My kids and I were very happy with our visit!

So disappointed I did not see the one star review on here before I made our apt. We had almost the…read moreexact same experience, except my child's teeth weren't pulled. He was drastically over treated. I have had a second and third opinion after the traumatic experience my child had at Van Roys and both said his treatment was totally unnecessary and now we are having to pay to have this work corrected and dealing with horrible dental anxiety for a child who previously LOVED going to the dentist. I am happy for the patients who have received great care. But was not our experience at all.

It is closed, at least at this location. Letter sign is removed from building and is closed up…read more Which is ok, as the two times i went there were marginal. Rude staff.

Do not go there the lady dentist is a total bitch! And she is rude! She was really rough on me and…read morewhen my tooth fell down my throat because I was crying so hard she didn't even try to help me so don't go there specially if you have children I'm in my 50s this is not OK the way they treat people they didn't even check on me afterwards I say thumbs down thumbs down, no stars

My son got referred to PDI for some extractions and I was super nervous being this would be his…read morefirst time under general anesthesia. The process was very smooth and easy once I had everything ready that they required for him to be seen. We were scheduled very fast and the front staff ladies were so sweet and helpful and very informative of everything that would need to be done. Meeting the Doctor (Dr. Hagele) on the day of the appointment who was very informative of the process and the anesthesiologist that would be working on my child and being able to ask questions made my nerves feel calmer and at ease. My son did such a great job after the treatment was done. Recovery nurses were so nice and helpful to us. We couldn't have asked for a better place to have his dental work done.

Kind, expert-care for my special needs 20 year old son. We need regular (every 2 years) sedated…read morecleanings for my adult son with limited language and a big aversion to medical/dental procedures. PDI's team has twice now, been exceptionally supportive, thorough, and understanding of our whole family's needs. Highly recommend them. Sedation is a big deal and they have an exceptionally talented team from the front office, to the medical and dental teams, as well as the admin group. Thank you PDI!

I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

The staff are friendly. But we're always WAITING for so long to see the dentist. Our appointment…read morewas at 8:30 AM and is almost 9 and we're still waiting for something that was supposed to be a quick application. This is very frustrating. As a working parent who doesn't have all morning to hang out at the dentist I wouldn't recommend. This practice is also not recommended in a lot of the mom groups for Sonoma County/neurodivergent kids. We're done. --- ETA: I want to add context to my earlier review. After I posted my review, the dentist entered the treatment room and confronted me. She stated, very loudly and repeatedly, that she is having a family crisis and asked if I realized that they are "people too." I expressed sympathy for her situation and explained that our frustration stems from a pattern of being kept waiting 20-30 minutes at multiple visits, which is challenging when balancing work and school schedules, particularly with a neurodivergent child. However, Dr. Amber was clearly dysregulated and stuck on a loop. She did not want to have a conversation. She did not want to explain the situation in a way that would salvage the dentist-parent-of-patient relationship. She wanted a punching bag for one-star reviews. I absolutely empathize with personal emergencies and family crises. However, being confronted in a raised voice repeatedly in a treatment room in front of my child felt inappropriate and unprofessional. If a provider is experiencing a personal emergency, I would much prefer appointments be rescheduled or covered by another clinician rather than having that distress spill into patient interactions.

This office traumatized 2 of my kids and I can't recommend them for their impatience and…read moreunwillingness to accommodate hesitation or fear. We now drive to Marin for an incredibly empathic and patient dental experience which our children finally don't fear and almost enjoy. Pediatric dentistry is more than fixing teeth, it is building a lifelong orientation to dentistry and self care. I recommend looking elsewhere

You could not find nicer people anywhere!! I took my toddler in for his first appointment and was…read moreblown away by the kindness of the staff. They made it so easy! We saw Dr. Shailee, and she went above and beyond. She exuded warmth and compassion, and took the time to ease my very shy son into the process. Not to mention, the property is so charming! I can't say enough positive things about this practice, and highly recommend it to anyone in search of pediatric dentistry.

Wonderful staff. My children have gone here all their lives and it's always been a good experienceread more

Dr. Apostle saw my kid 3 times and all 3 times the dental hygienist and Dr. Apostle were very…read morefriendly and wonderful with her. The reason for my poor review is the reception. My billing was off and this started at the beginning of COVID. I called and talked to them and they half-heartedly explained the billing. Long story short, I eventually was sent to collections for a $17 bill after already paying my co-pay after the visit. I called asked them to explain why it was higher after I already paid some. She was extremely rude to me after I asked if I could pay it off to them and just deal with my insurance and said: Uck, no! I then asked if I could get a new appointment for her and my son, and she very rudely said that it had to be paid off before she could invite us back. I just tried to pay it off? She hung up really quickly after that and I even asked my husband if I was the one being rude on the phone because I was so shell shocked about how rude I was treated. So that's the story of how I got sent to collections over a bill that didn't make sense, tried to pay it off, then left their practice.

I took my son here today for the first time and it was an amazing experience. Dr Susie Ryan is very…read morekind, thorough, patient and has great bedside manners. The dental assistant Dulce was gentle and encouraging. And the front desk ladies are welcoming. I never thought my autistic son would be able to sit through a whole dental appointment! Looking forward to future appointments.

Dr. Ryan is amazing! My daughter has quite a bit of anxiety and Dr. Ryan is magical!! Best…read moreexperience. Highly recommend!

We are so thankful for Dr. Austin and his amazing team. My 1 year old son had a tongue tie…read moreprocedure to help him with swallowing solids. Dr. Austin and his staff got us in quickly, were thorough, and went above and beyond throughout the entire process. We are beyond grateful and my son is now swallowing without any issues. I can't thank you all enough. Thanks for everything!

There is great customer service and the staff is really really really really really really really…read morereally really nice and helpful. five star 10/10 would recommend

I would definitely recommend this Dentist over Sohouria dentist practice. Dr.Briggs is very relax…read moreand friendly when dealing with kids and very friendly environment. Even the front desk people are very accommodating.

Dr. Briggs is very approachable and caring and has a great sense of humor. You can tell she really…read moreloves kids and understands many of them get anxious about the dentist. She makes it fun and easy, the receptionist and staff are also always wonderful. It's really nice to be able to text them too for appointments and questions. If there is ever an urgent matter she gets my kids right in and does an amazing job. Would certainly recommend to anyone needing a dentist.