I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

The staff are friendly. But we're always WAITING for so long to see the dentist. Our appointment…read morewas at 8:30 AM and is almost 9 and we're still waiting for something that was supposed to be a quick application. This is very frustrating. As a working parent who doesn't have all morning to hang out at the dentist I wouldn't recommend. This practice is also not recommended in a lot of the mom groups for Sonoma County/neurodivergent kids. We're done. --- ETA: I want to add context to my earlier review. After I posted my review, the dentist entered the treatment room and confronted me. She stated, very loudly and repeatedly, that she is having a family crisis and asked if I realized that they are "people too." I expressed sympathy for her situation and explained that our frustration stems from a pattern of being kept waiting 20-30 minutes at multiple visits, which is challenging when balancing work and school schedules, particularly with a neurodivergent child. However, Dr. Amber was clearly dysregulated and stuck on a loop. She did not want to have a conversation. She did not want to explain the situation in a way that would salvage the dentist-parent-of-patient relationship. She wanted a punching bag for one-star reviews. I absolutely empathize with personal emergencies and family crises. However, being confronted in a raised voice repeatedly in a treatment room in front of my child felt inappropriate and unprofessional. If a provider is experiencing a personal emergency, I would much prefer appointments be rescheduled or covered by another clinician rather than having that distress spill into patient interactions.

I took my son here today for the first time and it was an amazing experience. Dr Susie Ryan is very…read morekind, thorough, patient and has great bedside manners. The dental assistant Dulce was gentle and encouraging. And the front desk ladies are welcoming. I never thought my autistic son would be able to sit through a whole dental appointment! Looking forward to future appointments.

Dr. Ryan is amazing! My daughter has quite a bit of anxiety and Dr. Ryan is magical!! Best…read moreexperience. Highly recommend!

Dr. Sahouria's office is great! From the receptionists to the dental assistants to the Dr. herself…read more She walked our kiddos through every step and explained everything thoroughly. She made them feel so comfortable and had excellent bedside manners for two rambunctious toddlers. We're so happy to have found a pediatric dentist who is excellent with children's care. It really shows they care!

Poor customer service. The front office staff is very rude. The office only cares about money. They…read moredo not care if you are sick and call to r/s, they will take your money.

Brought my 4yr in for her first check up and I'm so glad I did. She was nervous and was not…read moreterribly excited about going but as soon as she got there the staff was amazing!!! Jessica (hope I remembered correctly) took her back and made her feel so comfortable, used a little monkey to show her how to properly brush and just made the entire experience so kid friendly and neat for her that she asked me serval times since then when her next appointment is. The ambience of the office is awesome as well. they have cool kites hanging all around and a few pac-Man arcade games, one for small kids, and one for bigger kids. Nice little bonus. It was so important for me to be able to find a DDS that made her excited and not scared and I think I found that in Dr Oliver's office. We don't have a pediatric dentist in our area so I came from the Ukiah. Absolutely worth the drive. Definitely recommend other parents to give his office a try.

Both Dr. Oliver and Dr. Mauger were knowledgeable and patient with my scared 2 year old. What a…read moregreat team, from the front desk to the hygienist to the dentists!

Wonderful staff. My children have gone here all their lives and it's always been a good experienceread more

Dr. Apostle saw my kid 3 times and all 3 times the dental hygienist and Dr. Apostle were very…read morefriendly and wonderful with her. The reason for my poor review is the reception. My billing was off and this started at the beginning of COVID. I called and talked to them and they half-heartedly explained the billing. Long story short, I eventually was sent to collections for a $17 bill after already paying my co-pay after the visit. I called asked them to explain why it was higher after I already paid some. She was extremely rude to me after I asked if I could pay it off to them and just deal with my insurance and said: Uck, no! I then asked if I could get a new appointment for her and my son, and she very rudely said that it had to be paid off before she could invite us back. I just tried to pay it off? She hung up really quickly after that and I even asked my husband if I was the one being rude on the phone because I was so shell shocked about how rude I was treated. So that's the story of how I got sent to collections over a bill that didn't make sense, tried to pay it off, then left their practice.

I recently cracked a crown and was looking for anyone that could see me as soon as possible, and…read morethat lead me to the yelp listing for New Leaf. I read the bad, read the good, and decided to give them a try. I called, explained my situation, and boom, same day visit to make sure everything was ok, then a follow up the next day for a temp. Fast, efficient, easy. Now, because this was an emergent issue, I didn't take the time to go through all of the hoops to find an in-network provider with my insurance provider. I know this could've lead me to a search for a second job, but fortunately I was covered, even though I was not in-network. I did have questions about cost, and how my coverage would apply; let me tell you, they broke everything down, and explained everything I could expect, and even refunded me fees that they clawed back from my insurance. I wanted to know how my coverage would work, since they were out of network, and they gave me a printout of how my coverage would be applied over their range of services. It turns out that even though they're not in my network, everything is still reasonably covered so I'm joining their club! A week later, my crown was ready; they got it fitted, seated, and got me out the door in under an hour. No pain, no problems, just premium work! On my original crown, you could feel the seam where the crown met the tooth, but the new one is on there and I can't tell where my tooth stops and the crown starts, it's completely seamless! It's like magic; sweet, sexy, dental magic! I was back on track towards earning my Ozempic prescription the very next day. Alex, Luli, Dr. Kuo, you guys are amazing, thank you!!!

Dr. Kuo was amazing. He kept checking on me throughout my tooth extraction to make sure I was doing…read moreokay. I felt completely cared for the entire time. I highly recommend him.

I would definitely recommend this Dentist over Sohouria dentist practice. Dr.Briggs is very relax…read moreand friendly when dealing with kids and very friendly environment. Even the front desk people are very accommodating.

Dr. Briggs is very approachable and caring and has a great sense of humor. You can tell she really…read moreloves kids and understands many of them get anxious about the dentist. She makes it fun and easy, the receptionist and staff are also always wonderful. It's really nice to be able to text them too for appointments and questions. If there is ever an urgent matter she gets my kids right in and does an amazing job. Would certainly recommend to anyone needing a dentist.

My kids, ages 7 and 10 had a great first visit with her. We had recently moved to Windsor so it…read morewasn't their first time but nonetheless they were a little nervous and anxious to find out if they had any cavities. I had previously worked for over 5 years at a pediatric dental office so my standards are a little high and Dr. Van Roy met them. She was honest with her ortho referral and very easy going as was her staff. The office was clean and quiet when we went. My kids and I were very happy with our visit!

So disappointed I did not see the one star review on here before I made our apt. We had almost the…read moreexact same experience, except my child's teeth weren't pulled. He was drastically over treated. I have had a second and third opinion after the traumatic experience my child had at Van Roys and both said his treatment was totally unnecessary and now we are having to pay to have this work corrected and dealing with horrible dental anxiety for a child who previously LOVED going to the dentist. I am happy for the patients who have received great care. But was not our experience at all.

I can't say enough good things about this place. They were able to take my 5-year-old on short…read morenotice, and Dr. Adam and his team provided exceptional care from start to finish. My daughter has been very apprehensive about dental work due to prior traumatic experiences with another pediatric dentist, but the atmosphere here is so kid-friendly and welcoming that she felt more at ease right away. The team's playful demeanor, along with their patience and understanding of her anxiety, made this visit far more comfortable than anything we've experienced before. Highly recommend--thank you to the NorCal team!

We've been to several pediatric dentists in Sonoma County, and Dr. Adam is by far the best. We've…read morebeen coming here for almost a year, and the experience has been wonderful every time. Dr. Adam is personable, fun, and incredibly great with kids. My child previously had traumatic experiences at the dentist, but with Dr. Adam, he does so well and feels completely at ease. We're so grateful to have finally found the perfect pediatric dentist for our family!

Dr Dixons crew and dad have always done a terrific job. I had three fillings in a row that ended up…read morebeing very painful. The only bad experiences of my life. So i lost all confidence and respect. Now i am with Dr Sandhu downtown Sebastopol and she is a far better dentist. More thorough and skilled. With respect.

Recently had remnants of a broken tooth extracted. The procedure went very smooth and was much less…read morepainful than I thought it would be. The day after the extraction and I have absolutely no pain or swelling. At all. Now I am scheduled to get a crown and have build up done towards a bridge in the next few months. And I am actually looking forward to it, lol. Thanks to Dr. Scott and his kind staff.