I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

Front desk is very rude. Dental care is fine- never experienced su h terrible Custer service.read more

Dr. Susie Ryan has been great with my daughter. She is patient, kind, and understanding, and has…read morealways been so accommodating with my endless questions and the occasional need to reschedule. Most importantly, she has done an excellent job. Most recently, my daughter's cap fell off her filling on a Saturday, just two days before starting school. My daughter was scared, and I was desperate to figure out what to do. I texted Dr. Susie, and she responded right away, walked us through what to do in the meantime, and told us she would see my daughter first thing Monday. Monday was a day off for her office, and she wasn't even sure if she would be able to get her assistants to come in, but she still made sure my daughter was taken care of. We went in Monday, and Dr. Susie was able to put the cap back on with no issues. She even followed up with us the next day to make sure my daughter was doing okay. That level of care means so much, especially when it comes to your child. Dr. Susie is extremely knowledgeable, and someone I completely trust with my daughter's dental care. We are so grateful for her and her entire team.

I took my son here today for the first time and it was an amazing experience. Dr Susie Ryan is very…read morekind, thorough, patient and has great bedside manners. The dental assistant Dulce was gentle and encouraging. And the front desk ladies are welcoming. I never thought my autistic son would be able to sit through a whole dental appointment! Looking forward to future appointments.

I am so happy for this pediatric dental referral. What a fun experience it was to take my 11 mo old…read morebaby to his first dentist appt. He now has 6 teeth and we wanted to put him in the right direction. The office is huge. It's bright, cheerful with lots of activities. We got a grand tour and well educated on the proper nutrition. We learned about "Sugar Bugs". You know, those little cavities that live in your teeth. Its our goal to make it up on the sugar bug free wall. Dr Sahouria was to kind and gentle with my little guy. She found was to make him laugh and feel comfortable. I have read other horrible review of other pediatric dentists take children away in the back room without their parents or pushing anesthesia too hard. Sahouria dental has a good way with children. I felt the good vibes immediately and my mommy bear radar was never set off. They were very kind and we are looking forward to going back for our 6 mo check up.

Horrible treatment by front desk staff and office management. 5+ years as patients and I don't know…read morewhat's changed in the last 6 months but they need to figure it out. We've regretfully moved on, my kids loved Dr. Jamie- but she needs to sort out her staff.

Brought my 4yr in for her first check up and I'm so glad I did. She was nervous and was not…read moreterribly excited about going but as soon as she got there the staff was amazing!!! Jessica (hope I remembered correctly) took her back and made her feel so comfortable, used a little monkey to show her how to properly brush and just made the entire experience so kid friendly and neat for her that she asked me serval times since then when her next appointment is. The ambience of the office is awesome as well. they have cool kites hanging all around and a few pac-Man arcade games, one for small kids, and one for bigger kids. Nice little bonus. It was so important for me to be able to find a DDS that made her excited and not scared and I think I found that in Dr Oliver's office. We don't have a pediatric dentist in our area so I came from the Ukiah. Absolutely worth the drive. Definitely recommend other parents to give his office a try.

Both Dr. Oliver and Dr. Mauger were knowledgeable and patient with my scared 2 year old. What a…read moregreat team, from the front desk to the hygienist to the dentists!

Wonderful staff. My children have gone here all their lives and it's always been a good experienceread more

Dr. Apostle saw my kid 3 times and all 3 times the dental hygienist and Dr. Apostle were very…read morefriendly and wonderful with her. The reason for my poor review is the reception. My billing was off and this started at the beginning of COVID. I called and talked to them and they half-heartedly explained the billing. Long story short, I eventually was sent to collections for a $17 bill after already paying my co-pay after the visit. I called asked them to explain why it was higher after I already paid some. She was extremely rude to me after I asked if I could pay it off to them and just deal with my insurance and said: Uck, no! I then asked if I could get a new appointment for her and my son, and she very rudely said that it had to be paid off before she could invite us back. I just tried to pay it off? She hung up really quickly after that and I even asked my husband if I was the one being rude on the phone because I was so shell shocked about how rude I was treated. So that's the story of how I got sent to collections over a bill that didn't make sense, tried to pay it off, then left their practice.

Dr. Kuo was amazing. He kept checking on me throughout my tooth extraction to make sure I was doing…read moreokay. I felt completely cared for the entire time. I highly recommend him.

I recently cracked a crown and was looking for anyone that could see me as soon as possible, and…read morethat lead me to the yelp listing for New Leaf. I read the bad, read the good, and decided to give them a try. I called, explained my situation, and boom, same day visit to make sure everything was ok, then a follow up the next day for a temp. Fast, efficient, easy. Now, because this was an emergent issue, I didn't take the time to go through all of the hoops to find an in-network provider with my insurance provider. I know this could've lead me to a search for a second job, but fortunately I was covered, even though I was not in-network. I did have questions about cost, and how my coverage would apply; let me tell you, they broke everything down, and explained everything I could expect, and even refunded me fees that they clawed back from my insurance. I wanted to know how my coverage would work, since they were out of network, and they gave me a printout of how my coverage would be applied over their range of services. It turns out that even though they're not in my network, everything is still reasonably covered so I'm joining their club! A week later, my crown was ready; they got it fitted, seated, and got me out the door in under an hour. No pain, no problems, just premium work! On my original crown, you could feel the seam where the crown met the tooth, but the new one is on there and I can't tell where my tooth stops and the crown starts, it's completely seamless! It's like magic; sweet, sexy, dental magic! I was back on track towards earning my Ozempic prescription the very next day. Alex, Luli, Dr. Kuo, you guys are amazing, thank you!!!

My 4 year old loves going to this dentist office. Everyone is very friendly and good with kids…read more They explain everything well to my daughter so she knows what's going on. The office has painting of jungle animals all over and stuffed animals decorating the shelves and counters. I have never have a long wait. The office is always very calm and relaxed. They have private parking right out front.

Unfortunately, our experience with this office was extremely disappointing. Based on our…read moreinteractions with Dr. Briggs, I would not bring my children back to this practice and cannot recommend them to other families.

My kids, ages 7 and 10 had a great first visit with her. We had recently moved to Windsor so it…read morewasn't their first time but nonetheless they were a little nervous and anxious to find out if they had any cavities. I had previously worked for over 5 years at a pediatric dental office so my standards are a little high and Dr. Van Roy met them. She was honest with her ortho referral and very easy going as was her staff. The office was clean and quiet when we went. My kids and I were very happy with our visit!

So disappointed I did not see the one star review on here before I made our apt. We had almost the…read moreexact same experience, except my child's teeth weren't pulled. He was drastically over treated. I have had a second and third opinion after the traumatic experience my child had at Van Roys and both said his treatment was totally unnecessary and now we are having to pay to have this work corrected and dealing with horrible dental anxiety for a child who previously LOVED going to the dentist. I am happy for the patients who have received great care. But was not our experience at all.

I can't say enough good things about this place. They were able to take my 5-year-old on short…read morenotice, and Dr. Adam and his team provided exceptional care from start to finish. My daughter has been very apprehensive about dental work due to prior traumatic experiences with another pediatric dentist, but the atmosphere here is so kid-friendly and welcoming that she felt more at ease right away. The team's playful demeanor, along with their patience and understanding of her anxiety, made this visit far more comfortable than anything we've experienced before. Highly recommend--thank you to the NorCal team!

We love Dr. Adam and his entire staff! We have four kids, ranging from 3rd grade all the way up to…read morea senior in high school, and they do such a great job communicating and connecting with each of them. All four of our kids are big fans! Everyone is kind, thorough, and genuinely cares about their patients. We always feel like our kids are in great hands!

Dr Dixons crew and dad have always done a terrific job. I had three fillings in a row that ended up…read morebeing very painful. The only bad experiences of my life. So i lost all confidence and respect. Now i am with Dr Sandhu downtown Sebastopol and she is a far better dentist. More thorough and skilled. With respect.

Dr. Dixon and staff are EXCELLENT! My first appointment yesterday (new patient appointment) was…read morephenomenal and I was quite nervous during these times. I did read everything on what to expect, but yes, I felt anxious. I was easily put at ease the moment I was greeted at my car. It went quick and easy in my "car waiting room", much faster than I anticipated! The wonderful receptionist is just perfect! Informative, kind, definitely the kind of person I appreciate as a "first face" when going to a new office and ESPECIALLY when things are like "this". My temperature was taken once I was in the door and really, the entire process went great! I have had quite a lot of dental work and with my family dentist retiring it had ben hard to find a dentist that fits for my family. I am so thankful for the recommendation and we will all be moving over to Dr. Dixon and staff! 3 of us are already in the door! Yay! I feel confident and have the utmost trust/faith that my entire family will be happy with this wonderful new to us, dentists office! I was treated with dignity, respect, full competency, I was offered in depth explanations of dental language I don't fully understand, I saw both xrays and photographs of my teeth so I could really see what was going on. Options were explained and I felt included, like it was a team effort rather than being dictated to...I say this as I have had bad experiences with dentists in the past and this was the polar opposite! Oh gosh, the super lovely assistant that I will name later, I wish I could remember her name right now, I was SO nervous! But she was beyond gentle and kind, usually xrays can hurt, make me gag and she might be magical, as that wasn't even uncomfortable?! Wow! I officially can say I am not afraid of xrays at this office!! Hooray! And yes, the view of the Laguna while this was being done was just divine. I feel less anxiety and more excitement about getting any dental work done during this pandemic! I am shocked and happy!! Thank you for such a wonderful first experience! I will be going back in less than 2 weeks for my dental plan and I look forward to it! Wow, when you look forward to going to the dentist, I think they must be doing something right! :-) Thank you all at Dr. Scott Dixon's office! You are APPRECIATED!