amazing super nice office and they make sure that you are comfortable. I love the dog the have he…read morealways says hi when I first walk into their office.

I'm very unhappy with the work done here. I had braces when I was young and at some point stopped…read morewearing my retainer. My teeth shifted slightly and there are two in particular that are noticeably out of line with the rest. They are the top lateral incisors, so they're very visible. I have great benefits so may as well get them straightened out. After over a year of the in house Invisalign and having my teeth sanded/stripped to allow room for movement my teeth do NOT look noticeably different. I'm very disappointed I cannot go to a better orthodontist and wasted my orthodontic benefit. The tooth stripping (his solution for everything) created sensitivity. When he suggested pulling my teeth down out of my gums to be lower instead of addressing why I was in there (straightening!) I knew he was never going to get it right and gave up.

Bales Orthodontics is really great. The staff is super nice and always makes you feel comfortable…read more The orthodontists explain everything clearly which I love. Appointments are easy and the place is always clean and welcoming. I'm really happy with my experience and would definitely recommend Bales Orthodontics to anyone who needs braces or Invisalign.

Bales Orthodontist office is great. They provide a great service and the office is always organized…read moreand clean. The staff is amazing always very professional, courteous, and kind. My daughter always has a great experience at the Santa Rosa office. The doctors always take the time to explain everything. Definitely recommend them. Until next time. Chao!

Friendly service, great care. Explain how my teeth are doing and x-rays show on screen. Always have…read morea good experience.

Dr Laura and her staff are very pleasant and professional. She calls you instead of you having to…read morewait on hold for her. That's something I haven't ever experience from a Doctor or Dentist office. I went to her because she is one of few dentist in Santa Rosa that can fit you for a month appliance to fix sleep apnea. If they would take my Delta Dental Insurance from my employee, I'd switch to her office in a nanosecond.

I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

Front desk is very rude. Dental care is fine- never experienced su h terrible Custer service.read more

We first came to this orthodontics office in 2018 for myself, and since then both of my sons have…read morebecome patients as well. My youngest son just completed his first phase, and we continue to have such a great experience every time we visit. Both of my boys needed bite and jaw adjustments -- one had a strong overbite and the other had a strong underbite. Dr. Bernstein was extremely knowledgeable and did a wonderful, pain-free, non-surgical job correcting both issues before continuing with braces to straighten their teeth. The results have been amazing, and we've felt confident throughout the entire process. Dr. Bernstein is honest, personable, and professional. He takes the time to explain everything clearly and truly cares about his patients and their families. The office staff is always welcoming and friendly. Even though they see so many patients, they still remember my kids and ask about events or activities we talked about at previous visits. That personal touch makes every appointment feel more comfortable and makes you feel like more than just another patient. I recommend this orthodontics office to anyone and everyone looking for quality care and a genuinely kind team. We're already looking forward to going back in 3 months for my youngest son's check-up and to evaluate when he'll be ready for phase 2!

Everyone is always great. They do a great job and always friendly. I highly recommend.read more

This place is wonderful. I received a call at work from my daughter's school. She had a wire…read moresticking out that was poking and hurting her. I drove over to the school and saw a wire had come out from the back right bracket. I figured I would just drive to Dr. Bernstein's office and see if they could squeeze us in. I walked in and let the ladies know what the situation was. The Dr was not in, but one of the assistants said she would see if the trim could be cut back. Five minutes later, my daughter was happy as can be and I was on my way back to dropping her off at school. All in all it was about 45 minutes I was gone from work. I definitely recommend this place. They have a great program for payment plans too.

While I do think that the actual doctor is very knowledgeable and showed interest.In my case and…read moreempathy, the staff and the sales rep, were terrible. There was someone shadowing and the main tech didn't say anything, about that until I had to ask if they were training during my session and then she acknowledged it with " Oh yes she is shadowing, sorry I should have told you that sooner." Most of the staff looks like they're under twenty five and from a business standpoint when I see that it makes me think that the owner of the business is not paying them that high which would make more experienced candidates go somewhere else. While I think the whole esthetic of it looking like a zoo is great for kids, this is not a good place for adults. Orthodontics are expensive, it is difficult to get around that, however considering that my teeth weren't that bad (I had braces as a child), was coming in for a bite misalignment and TMJ pain, Doctor said "You have a great smile, your bite isn't that bad, that being said fixing your bite should reduce or possibly change your clenching issue..." The price for visiline was outrageous. They quoted me out about 6000 thousand USD. They're advertisements in the sales room claiming that their smiles are better than their competitors is False. In one of the posters, the model is using a facial technique to make it seem like there smile is flat when really they are moving their mouth and jaw akwardly. I used to be a professional model, so I can tell when the model in the photograph is doing weird things with their face. I would shop around before you choose this place. I rarely make reviews. Only when I love or dislike a place. But so many staff their were just unprofessional that I just had to write this.

We really love BV dental and Dr Settimi. Her staff are nice and flexible, it's very very clean and…read moremodern, and they are always good with my daughter. It's out of network, but worth it because they are so close.

I've been coming to this office for a few years and I am never leaving. Everyone here is incredibly…read morekind, warm and welcoming. Dr Settimi is wonderful. She listens, isn't aggressive with her approach and is very thorough. Super grateful I found this office!

Hi! My name is Lucia, a ten year old patient at smile. This experience has been amazing and they…read morehave been so helpful to me. Every time I had a problem they all ways took care of it. They are very supportive and I highly recommend.

We have had a great experience at Smile Orthodontics so far. My son had a few issues with lost…read moreretainers but the whole team has always been kind and non-judgmental. Dr. Eliason helped my son see that braces would be the best option for him, even though he had been set on Invisalign. We are seeing excellent results in the few months of him having braces. Dr. Eliason has a great chair-side manner and really connects to his patients. You can tell that this is his passion. The office is in pleasant surroundings and runs very efficiently. I wouldn't hesitate to recommend Smile Orthodontics.