The good. Good technician. The bad. Worst bedside manner in all of my 71 years of experience. I stood my ground with the dr. And he literally said "you are dismissed. " now I have to travel an additional 10 miles to have an experience of a dr. That will engage. If you want a robot to execute Dr. Charles is your man. In this world I guess humans and robots services will be synonymous. It's sad. Happy new year everyone read more

Beautiful clean and well ran office. The staff are so nice. Super fast and great work. I got 4 fillings done and I was in and out in no-time! read more

I have been going to Charles Aikawa since I was a child. His staff is compassionate and professional, and they offer high-quality care with a welcoming atmosphere. Charles Aikawa is honest, efficient, and respects your time. As someone who gets high anxiety going to the dentist, his team has made the process much easier over the many years. I highly recommend! read more

In Response, I did come and see you for an emergency appointment, when I tried to make an appointment with Dr. Ken I was refused and he was not available. They only allowed me to make an appointment with you and I had no other choice. I was supposed to get the root canal however I did not have the money at the time to get it done. Seem that it's been so long so I feel that it is not a viable option now to save my tooth. It has been getting darker and mor sensitive and have had some pain on and off. But I feel I haven't had the proper support nor a resolution to the issue I am dealing with. So now it is almost November I went to see you in Mid August I deal with the public regularly and I am a manager and a customer service oriented professional with high profile clients and now I have to hold my smile when talking or dealing with them on a regular basis. Out of my eye this situation has not been resolved nor have had the proper customer service and professionalism I would expect from a Dentist. read more

Charles Aikawa, DDS - General Dentistry Near Me - Windsor, California

Dr. Aikawa (and staff) is one of Sonoma County's best general dentist, as I've been under his care for over 20 years. I regret not writing a review sooner but maybe trying to keep him a secret to avoid his practice getting too busy. He is practical, innovative, and works great with a diverse group of patients and age groups. He is professional, respectful, ethical and competent in the field of dentistry. Dr. Aikawa does have high expectations for his dental practice, his staff and demand a high level of service delivery. He is a straight shooter, can be poignant and direct. Dr. Aikawa has been available after hours for consultations and for emergency appointments. Lastly, Dr. Aikawa lives and has raised his family in this community. He contributes to the Windsor community, WHS education and athletics. I highly recommend Dr. Aikawa and his staff for all general dentistry needs and services. Did I mentioned he's a great and competitive golfer! read more

Teeth are always in style and perfect with the right Dentist! Dr Aikawa is a fabulous dentist!! I had always loathed going to the dentist-but I was pleasantly surprised when I found Dr. Aikawa. Who has been my dentist for over 10 years!! I am in and out and my visits are always an easy experience! Dr. Aikawa takes the time to explain all procedures even the simple cleaning visits. His front staff is welcoming and extremely helpful-- and he has a great rapport with his team of hygienists. read more

Charles Aikawa, DDS - It's that time again-Dentist visit. - General Dentistry Near Me - Windsor, California

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I have to tell you about my gem of a dentist: Dr Charles Aikawa DDS: He is the best dentist I have ever found in my life! My mouth used to be a mess and with Dr. Aikawa's hard work and persistence, I have what I would call a perfect mouth and teeth! I have been seeing Dr. Aikawa for over 20 years now and have recommended him to my Wife, Mother, Family, and Friends... This Dentist, Dr. Aikawa, is Strong, Firm, Kind, and lives to talk about Sports and provide fantastic dentistry. The one thing that I will say about Dr. Charles Aikawa that impresses me most is his ETHICS, YES his Dentistry Ethics. Dr. Aikawa will tell you firmly what needs to be done, wont do something that wont work, and how the procedure will go, and is able to complete the task and plan in a way that will be painless and good for your mouth, teeth, and longevity. If you need a dentist in the North Bay, Windsor Area: He is your man!! I travel all the way from Rohnert Park and pass up many other dentists because this is the place I want to be for the good health of my mouth. Lastly, Dr. Charles Aikawa is so good at filling cavities, cleanings, root canals, crowns, spotting issues in your mouth and giving the straight up skinny with no hold bard. He wont sugar coat anything but when it comes to your mouth that what you need! His office has a fantastic team of dental hygienists and helpers. The Staff is clean and friendly, from the front desk and making appointments to hygienists and the helpers that assist Dr. Aikawa with his magic work that will live you in awe! Trust me and do yourself a favor and give him a call to schedule your appointment ASAP if you have an issue with your tooth... Dr. Charles will take your pain away! He also refers out severe Root Canals to Endodontics right downstairs to another amazing dentist and refers for tooth extractions to a supreme extractor in Healdsburg. So, to recap, If you want a ethical, firm, kind, dentist to ease, reduce and eliminate your pain with a team that can do anything Dr. Charles Aikawa in Windsor, nestled in the North Bay you have found what you have been looking for... Call (707) 579-1201 they are closed Friday to conduct urgent dental matters but will call you back within 24 Hours... Mondays - Thursdays it's on and time to fix your teeth and eliminate that nagging pain! read more

The staff was excellent, and Dr. Aikawa is outstanding. I can smile again after he placed four crowns on my front teeth. They manufacture the crowns in-house, and Brit matched the color and fitted them perfectly. They accepted my insurance. Dr. Aikawa is the best dentist I have ever seen. Shelly, the hygienist, used state-of-the-art dental equipment, making it the best cleaning I've ever had. I have more work to do and look forward to my next appointment! A good friend recommended his office after the work he did on her teeth. I only wish I had seen him sooner. I wholeheartedly recommend his services. read more

This place is so wonderful!! So much so that I kept going even after I moved an hour and a half away! Dr. Aikawa and his team take the time to answer my questions and at my request use the grittier toothpaste for my brushing to remove the persistent brown plaque that frequently stains my teeth. Their office and chairs are comfortable and clean. I've always felt well taken care of by them. read more

What a terrible office with incompetence all over the front desk. Dentist was over 1/2 late,... receptionist sucked big time. What a F-ing joke read more

Dr. Charles Aikawa is the most skilled dentist I have ever been treated by. He put in the best crowns I've ever had, and he was able to create partials for me that are comfortable. His prices are competitive and fair. His treatment and preventative procedures have saved me thousands of dollars. His office staff is professional, courteous and efficient. I am profoundly grateful to have found him. read more

Service is terrible don't like that tall DA doesn't care I guess a check is a check right. Aikawa himself seems nice but boy oh boy is he a tough one. Very rude won't finish treatment fully will have someone else finish for him and then leave with his clubs read more

Dr. Aikawa saw me as an emergency patient when many other dentists wouldn't help me. I had an important event to go to while I was in Windsor, CA on vacation and broke a tooth. Dr. Aikawa gave me an immediate appointment and took the time, (many minutes and several staff helping,) to phone many labs in order to find a lab that could help me overnight. He found one and my tooth was fixed by the next morning. I was able to go to my 60th high school reunion without a broken front tooth. Many thanks to Dr. Aikawa and his friendly and wonderful staff for helping me quickly, even though I was from out of the area and not an established patient. Dr. Aikawa does wonderful work and really listens to his patients. read more

Rude receptionist called me a liar ... this is after 30 years with Dr. Iakawa. We have found a new dentist.

I went there for a root canal, and the veneer that they made for me, was not installed perfectly even with my other front tooth.

I had what a I thought was a tooth problem and Dr. Aikawa and his staff got me in as soon as possible and checked out my situation to relieve me of my concerns. He and his staff are always professional and excellent in their care. read more

So as an update to my review... Today I went in for a cap on a back molar. Dr. Ken has returned to the office with his gentle touch. He and Britt did a great job and it was painless, (except for the bill, which always is a pain, chuckle, chuckle.) read more

I jumped through hoops to see this guy, transferring xrays etc. I waited in the office for 20 minutes after my appointment time. The initial exam and full cleaning took only 15 minutes! And he was very rude and abrupt. No going back! read more

I am so happy I found a great dentist in my insurance group! I researched every Dr, and Dr Aikawa was the only one who had good ratings. In my book he is 5 stars! Last year I couldn't put off some much needed work , who wants to go to the dentist during Covid?? They are so professional and Uber clean! His staff is carefully trained and he is excellent. I had a bridge that looks so natural you can't tell ! Their Porcelain crowns are the best ... they know what they're doing . I highly recommend this office to anyone looking for great dental care! read more

I had an excellent dental hygienist teeth cleaning yesterday - Myra. Probably the best cleaning and techniques ever. Also , Cynthia, the receptionist was very helpful, professional and friendly. Doc Aikawa is really focused and efficient. Bedside manner is not a focus. I think he's a qualified dentist based on several years of visits. read more

Very rude front desk. Not accommodating at all. I was only 10 minutes late and let them know I was stuck in traffic ahead of time. I haven't seen a dentist in a year due to insurance changes and have been struggling with jaw pain. No empathy or accommodation from the front desk. I missed work for this. Waste of my time. Will not be going back. I work in healthcare and we give patients a 20 minute grace period. Front desk seemed like they wanted to go home because it was the end of the day. Do better. read more

Horrible. Horrible. Horrible. Had a very bad experience with him. My husband and myself.

Dr. Aikawa's office has been my dentist for 10+ years all with excellent care. Usually, another dentist in his office will be the one that actually see's me and they all have been excellent. Dr. Douglas was my attending dentist last time. He explained every process and gave great attention to insure that I felt no pain. It is normal for the dental hygienist to clean your teeth at good dentist office's. Thank you Dr. Aikawa, Dr. Douglas and staff for keeping my teeth healthy! I love to eat! read more

Great doctor and staff! I can't say enough good things about this dentist and his staff. Doctor Aikawa is a perfectionist and cares about his patients and staff. Very professional and knowledgeable. read more

The most inept and unprofessional office staff I have ever encountered. They do not have a clue on how to make an appointment or any phone etiquette for that matter. They gave me wrong information and wasted my time. Don't bother trying to make an appointment and find a provider that has office staff that know what they are doing. read more

Dr Aikawa is very thorough and does great work. Many years of experience. His hygienist, Mia, is very knowledgable, skilled, friendly and gentle. I highly recommend her. Very satisfied with the professional staff at this office. read more

It's truly special when your visit to the dentist included laughter and unexpected outcomes. I'm grateful for my visit today. If you're like me, having work done whether it's cavities or worse, makes you feel anxious. I went in today to have some old filings removed. They were right in front. Fillings to fix where I had calcium loss from braces that I wore some 45 yrs ago. They had yellowed over time and because they were in front, it affected my smile. Today they are replaced and all the yellow is gone! My previous dentist said the only option was veneers, something I could not afford. Not only was Dr Aiwaka's new partner (I can't believe I forgot his name!), super skilled and patient, but he made me laugh at the banter between he and his assistant. I left happy to pay and feeling so good. Like a breath of fresh air. Thanks to the whole staff. You're doing good! read more

WOW. There is a great divide in reviews here! I'm pretty shocked at the bad ones as it hasn't been my experience at all and I have been coming to this office for years. I've have had Dr. Aikawa personally for the last 2 or 3 of them. I have some phobia around dentistry and have always felt cared for and valued at this office. First - the people at reception are great and always have been. They have been accommodating and always made booking my appointments as easy as possible. Second - The associate dentists who move through the practice are also great, I've always had good experiences. Plus, the office is super clean and conveniently located. Third - Dr. Aikawa. Is he direct? Yes. Is he warm and fuzzy? Not really. Professional and polite? Yes. I value directness and he has always respected my boundaries and requests. We had to work on one particularly unpleasant upper crown and I needed a LOT of novocaine and a LOT of time to get numb. He listened, adjusted treatment according to my comfort and did a great job. He also warned me VERY clearly that I needed to up my home care and cleaning game if I wanted to avoid some other issues with my gums and gave me great and very specific recommendations about what to do. I've been a patient there for years and will continue to be. read more

Dr Aikawa is an excellent dentist! I had a procedure done, he was understanding of my anxiety, quick and gentle! Absolutely reccomend him and the staff were all so nice and efficient! He has been our family dentist for 20 years. read more

I have been going to Dr. Aikawa for more than a decade. My teeth have always been my #1 asset so I am picky about dental care. Dr. Aikawa has always come up with the best choices and I can't say enough about his office having the most modern equipment. No waiting for a crown here......they make it while you wait and you walk out the door with a new tooth. Seriously the best dentist I have had in my lifetime of living around the country. read more

No longer a patient retracting former review. No longer allowed cleanings after a painful experience. Filled a cavity 2x and still pains. The convenience was nice, but need more advanced, better care. read more

I have been going to Dr. Aikawa for over 17 years. If you want a dentist who listens, cares, and is compassionate he is the one. He has a excellent saff, and is very well run office. He is always on time, and very little wait. He can make his own crowns there which is a big benefit. I have great confidence in him and the decisions he makes for my teeth. He is very consertive, and does not try to upsell you. read more

Dr. Aikawa is the best dentist I have had. I am 59 years old and he saved my teeth. I have complex dental issues including several elderly implants that aren't made anymore and had to be replaced, root canals, teeth that get cavities easily, and a middle-aged receding gum-line. He has handled all of it, completely stabilized my teeth, and resolved some very complex dental issues (e.g., he found my implant replacement parts in Switzerland). He also does beautiful cosmetic work. On the other end of the spectrum, my son is 18 years old with perfect teeth yet is afraid of dentists - but he loves Dr. Aikawa and is now flossing thanks to whatever conversation they had. Dr. Aikawa is so trustworthy and without reservation, I very highly recommended him. read more

Dr. Aikawa and his staff are extremely accommodating. As someone who does not usually enjoy going to the dentist, my experience at this practice was comfortable and pleasant! Each member of staff was clear, kind, and helpful. read more

He may be a great dentist, but he's a terrible person. During my 1st appointment, all he did was berate me about dental hygiene, even though I have been very rigorous in following my previous DDS advice. He signed me up for a bunch of care without explaining why these were needed. It felt like I was just a way for him to make money. read more

Wow! Time seasons a dentist office! I started seeing Dr. Aikawa over 20 years ago. Back then he was like an army doctor...no hand holding but after the cloud cleared the job was done. ( He once told my daughter, "I hope you aren't one of those criers.) Chuckle chuckle. It wasn't pleasant but you got a good job done on your mouth. NOW 20 YEARS LATER....MUCH more mellow. More professional. Good staff. You rarely see him get short with anyone anymore....And most of all, you get a good job done on your mouth at a good price. He is pretty square with you and I like that. For the minimal dental plan I have, he is the best out there on the list. I have visited other dentists on the list and most feel like used car salesmen. Melodi and I are Godly Grateful for this dentist office we can stay with. read more

Don't know what happened to other office staff over the last couple years but now office doesn't return phone calls and is downright rude. Broken crown in 4 years due to shotty work and office manager said too bad it's your responsibility if insurance won't pay. Broken crown with them a few years ago and they fixed it as knew it was their fault. Terrible office, DON'T go here! read more

NO! He lies and will take advantage of patients if given a chance. How do I know this? He told me I needed to see an oral surgeon. I don't and didn't. He said I had a cavity. I don't. Two other dentists confirmed that I do NOT have that cavity. And one these dentists successfully removed a tiny piece of bone saving me from the expense of an oral surgeon. Plus he's rude and talks so loud! When asked he would NOT lower his voice so I had to put kleenex in my ears. Don't waste your money, time or energy on this creepy thief. read more

Don't go! I usually don't take the time to write reviews we just let things go. This time I thought you all should be warned. Where to begin.... Dr Aikawa worked on my husbands tooth several months ago and he is still in pain biting down. He has gone back and Dr Aikawa is rude and says there shouldn't be a problem and yet he is still in pain when biting on the tooth. The office held our overpayment and did not refund, then when my husband missed a cleaning appointment they charged a fee. No one would return our calls! No one!!! We had to go to the office! He spoke with Dr Aikawa about the fee and the doctor was rude! Very rude! So, my husband's tooth is still painful, they don't refund overpayments and charge if you miss an appointment and they do not do appointments reminder calls! read more

With a lifelong fear of dentists from an extremely traumatic experience as a child I find that I can actually sort of relax at Dr. Akiawa's practice. The staff is always very accommodating and helpful. I've had several tooth problems over the years that the office has always handled professionally and knowledgably . I find that I don't dread going into the dentist office any more. read more