Every time I've been to this Verizon location it's always been busy. You register by placing your…read morenumber in a queue, which is fair. There is a security guard who mans the store and if you get out of line, be prepared to get kicked out- so behave and be patient! Thelda was the associate who assisted us and she was great! She was friendly, straight to the point, and efficient. She answered all of our questions patiently and suggested the best deals they had to offer. Overall, although this particular location is busy, there's a private parking lot, security, and knowledgeable staff ready to assist you.

Unless you've explicitly asked for setup help DON'T ACCEPT ANY DEVICE A SALESPERSON UNBOXES AFTER…read moreYOU'VE BOUGHT IT. This guy had the nerve to call me out for invading his personal space when I stood on the same side of the table as him to see what the hell he was doing. Then he took the mobile hotspot I was buying to the staff area pretending to do some activation bullshit. In the subsequent months all my shit ended up on the dark web and the device never took any updates the manufacturer published. No idea if he's still working there, so would advise anyone who absolutely must go to this store to at least avoid the black male salesguy(s). Store only stocks the lowest-spec devices anyway. Unless he was lying to me about that too. Wondering how this fucker passed a background check or if Verizon did one.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Juan was very helpful and patient when I needed to transfer from Xfinity to ATT! thanks Juan!read more

This is the best AT&T store I have ever been to. The first time I went into this location the girls…read morewere so kind, answered all my questions and never pressured me to spend money on phone upgrades i don't need. (I've had this experience where they try to sell you things you don't need before with other ATT stores) Then again recently went in and I had some questions about my phone and business lines moving numbers around etc.... Amir was so friendly and thorough when explaining why and when I needed to call the 611 number to get my phone issues resolved. They are quick to service you and not long waiting times. Thank you!

ZERO star service, but here's a single star for putting my screen cover on right…read more These guys lied about available deals, continuously interrupting me without listening. The app said I could get the deal they were offering for $24 instead of the $48 they wanted to charge me. When I showed them the app, they tried to gaslight me and kept cutting me off and grabbing for my phone. I started to record and they wanted me out. Surreally rude bullies here. Shop elsewhere or come well prepared. Do NOT trust manager Kevin. His unprofessionalism, arrogance and dishonesty have trickled down to the staff. VERY poor reflection on the T-Mobile brand. Retraining urgently needed!

After reading reviews by Jeff and Andrew regarding service at this T-Mobile store, I would say my…read morelatest experience here is kind of a mix of both. Over the phone, I inquired about a particular charger for an older model phone, and the guy who answered confirmed they do have this kind of charger in stock. However, upon arrival at the store, I was told no charger was available. Really? Either these guys are clueless about what's in stock or they are being totally dishonest. What really exposed these guys as being obnoxious, incompetent tech cretins who have no concept of customer service was the recommendation that I 1) Head to Target to see if the charger is in stock there. (Do the folks at T-Mobile corporate know their employees are advising people to go to Target??) 2) The refusal to contact another T-Mobile store to inquire about whether the charger is in stock there. I definitely felt this store visit was a total waste of my time. Most importantly, the people who work here are not legit, intelligent salespeople. If they were, they probably could have convinced me to purchase a new phone. But I wisely took my business to another T-Mobile location. Unfortunately, this location, which was once really good years ago, has totally gone downhill.

This is my go-to spot whenever I need a quick fix for my iPhone screen protector. I tend to drop my…read morephone more often than I'd like, so having a reliable place like this has saved me from expensive screen repairs. I really appreciate that there's usually little to no wait, and they take care of the screen protector replacement on the spot for me.

I only give 2 stars because the people aren't rude but I'm pissed that I brought in a phone to fix…read morescreen and left out with a camera that does not work properly. Crazy but true story . Brought it back in and nothing done to help

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

This place is horrible!!!! They over charge you and they don't fix your phone correctly I've had 2…read moreserrate occasions where I brought my phone to get fixed and it was broken 2-3 days later and when I call them they act like I'm dumb or something. if I could give 0 stars I would

Andre (and Timothy) are phenomenal! First, became a customer at this location in September 2023. My…read moreiPhone had completely stopped working and would not come "on". Andre was extremely patient, kind, and knowledgeable. He worked on my phone long past closing time until I could at least get a signal knowing how not having a cellphone this day in time is such an emergency and necessity. A few weeks later, I return to purchase the new iPhone - once they were released - and again, nothing but nice and considerate guys all around. I've watched as folks come in and crowd the place, hoping to see this small but extraordinary team and no matter how busy it gets, they never lose their cool; always professional!!! Since 2023, I've stopped in several time to either purchase equipment for my phone or to ask questions regarding my service plan and they're still great. Highly recommend this location and this team, especially Andre!!!

The Verizon Ovation…read more Monday, 4 November of 2024, at 8:30 AM The Verizon store at 3825 Bellaire Blvd in West University, Houston, Texas, has become an adulation for my family. Keano Smith, the authorized sales tech at that Verizon location, is the third technician who has made our visit a pleasure. It seems that any problem we introduced to Keano was solved. His help made us receptive to a painless remuneration transaction even at the end of our visit. We shall indeed be visiting Mr. Keano Smith and look forward to his advice and supportive guidance. In the meantime, we are contemplating upgrading our phones because of Keano's kind attention. Thank you again, Keano, and thank you, Verizon, for having such an outstanding employee at your West University store. Lalo de Pilar