We were completely entranced by the entire team at the AT&T Store on Kirby…read more Melissa treated us like family and helped guide my wife to a great deal and a great phone (iPhone 16 Pro) After chatting and learning of the options I returned to buy and then to pick up after data transfer and each time was helped by another well-trained associate. The vibe is great so even waiting is easy. Highly recommended.

Asked for an iPhone 16 pro max 512g. Said they didn't have it but would order it for me online. I…read moresaid nevermind and would go somewhere else then the deranged employee goes "oh wait!! Looks like we have one left!" And says he's going to go open the safe. Both him and the other employee leave me out on the floor alone to go to the back and are back there talking / laughing loudly for 10 mins while I sit there realizing this was a bad idea. Comes out 10 mins later saying "the safe is still opening up" and proceeds to try to talk me into changing my plan and adding a 4th line that I did not need. Despite refusing multiple times he continued to try to pressure me into adding this 4th line, I had to tell him no about 4 different times and explain myself as to why. He goes back to the back for another 5 minutes to talk loudly to his coworker, comes back out and says "the safe is still opening, let's pick out some accessories for your phone!" I explained I already had accessories at home and I just want to buy the phone. Now he looks visibly annoyed and goes back to the back for another 5 minutes. Comes back out with his coworker with him and says "aww as it turns out we don't have the phone" then asks his coworker what was the last phone he sold. Coworker: "an iPhone 16 pro max 512 gig." He turns back to me and is like "aww man that's the one he wanted!" I'd give them a 0.1 out of 5 stars on their bad acting. Overall I was lied to, forced to sit there for 20 minutes while they bullshitted in the back and intermittently came out to upsell me and ignore my objections over and over again, and then denied the ability to purchase the phone while i waited 20 minutes for their "safe to open." Garbage customer service. Garbage company (its prime communications, an authorized retailer for AT&T) Don't waste your time trying to do business with these low life's.

Great job Verizon 2071 Westheimer Rd. Houston location!! Mr. Victor is the perfect balance of…read moretechnical expertise, communication and problem-solving skills, and being a leader to his team by assisting them to provide a great customer service experience for everyone. He made sure that my entire immediate family was taken care of because I had to go back multiple days to sign everyone up and the service was excellent every time. A special shout out to the store owner for having Mr. Victor and the other assistant manager Ms. Alexandra, who was a joy to interact with, work at your store because great leadership starts at the top. The work culture at this location looks to be thriving and flourishing so if you are looking for great customer service and pricing, stop by this location, you're welcome in advance.

Horrible customer service. Avoid Andrea at all costs. She was stoned and completely screwed up my…read morephone, and now I'm having to deal with Verizon corporate to try to get my company's phones in good order. I will probably switch to another cell phone company.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Juan was very helpful and patient when I needed to transfer from Xfinity to ATT! thanks Juan!read more

This is the best AT&T store I have ever been to. The first time I went into this location the girls…read morewere so kind, answered all my questions and never pressured me to spend money on phone upgrades i don't need. (I've had this experience where they try to sell you things you don't need before with other ATT stores) Then again recently went in and I had some questions about my phone and business lines moving numbers around etc.... Amir was so friendly and thorough when explaining why and when I needed to call the 611 number to get my phone issues resolved. They are quick to service you and not long waiting times. Thank you!

The customer service from this particular T-Mobile location…read moreon Wertheimer surpasses any other location. Store manager is Irvin and his customer service representative, Carlos is second to none: Carlos is smart, intuitive, attentive, and very connected to what the customer needs and wants. The store manager at this location -- Irwin-- is the best I've encountered in over 25 years with first Sprint and not T-mobile. Carlos is, in the words of Tina Turner, "simply the best." This is your everything phone store

T-mobile is a scam. They delete records and have unauthorized iPhone 16e associated with my account…read morewith my son's phone number , however, detailed bills show my son's phone number and calls and text messages, but my son has an iPhone 12, not an iPhone 16e. This is currently preventing us from getting the phone unlocked that I have paid for in order for him to go to a different carrier. The nonchalant responses I am receiving are concerning since the iPhone 12 is paid for and useless. This issue has been going on for almost a month but no one is investigating why the device is an iPhone 16e when no one has this phone. It's frustrating to continuously deal with a company that doesn't attempt to resolve the issue, but took my hard earned money to sell me something that is not usable at all. It just seems there is suspicious activity going on and the consumer is paying the price. I am in the process of obtaining legal representation to obtain compensation for my payments since the phone isn't usable. Also I find it interesting that my app portal clearly shows that I paid for the device but on their end it's undetectable.

This is my go-to spot whenever I need a quick fix for my iPhone screen protector. I tend to drop my…read morephone more often than I'd like, so having a reliable place like this has saved me from expensive screen repairs. I really appreciate that there's usually little to no wait, and they take care of the screen protector replacement on the spot for me.

I only give 2 stars because the people aren't rude but I'm pissed that I brought in a phone to fix…read morescreen and left out with a camera that does not work properly. Crazy but true story . Brought it back in and nothing done to help

Just came yesterday to get my iPhone 16 pro fixed here. The guy gave me a good deal which was in my…read morebudget and had it done in just 20 minutes. Had a great experience here definitely gonna comeback in future if I need anything. rrecommended

This place is horrible!!!! They over charge you and they don't fix your phone correctly I've had 2…read moreserrate occasions where I brought my phone to get fixed and it was broken 2-3 days later and when I call them they act like I'm dumb or something. if I could give 0 stars I would

Andre (and Timothy) are phenomenal! First, became a customer at this location in September 2023. My…read moreiPhone had completely stopped working and would not come "on". Andre was extremely patient, kind, and knowledgeable. He worked on my phone long past closing time until I could at least get a signal knowing how not having a cellphone this day in time is such an emergency and necessity. A few weeks later, I return to purchase the new iPhone - once they were released - and again, nothing but nice and considerate guys all around. I've watched as folks come in and crowd the place, hoping to see this small but extraordinary team and no matter how busy it gets, they never lose their cool; always professional!!! Since 2023, I've stopped in several time to either purchase equipment for my phone or to ask questions regarding my service plan and they're still great. Highly recommend this location and this team, especially Andre!!!

The Verizon Ovation…read more Monday, 4 November of 2024, at 8:30 AM The Verizon store at 3825 Bellaire Blvd in West University, Houston, Texas, has become an adulation for my family. Keano Smith, the authorized sales tech at that Verizon location, is the third technician who has made our visit a pleasure. It seems that any problem we introduced to Keano was solved. His help made us receptive to a painless remuneration transaction even at the end of our visit. We shall indeed be visiting Mr. Keano Smith and look forward to his advice and supportive guidance. In the meantime, we are contemplating upgrading our phones because of Keano's kind attention. Thank you again, Keano, and thank you, Verizon, for having such an outstanding employee at your West University store. Lalo de Pilar

Min is AWESOME! I've never had a better experience at Apple!…read more This is always my favorite store, but men took it over the top. Efficient and friendly don't begin to describe the vibe.

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!