Avoid this business - paid hundreds to have a phone repaired and less than 6 months later it was no…read morelonger charging. Took it to the Apple Store and they said it was repaired with cheap parts and the battery was not the original. The kicker is Boone cellular said they did not change the battery - so it is a mystery as to what happened to the original Apple battery in the phone. Also they would not honor the lifetime parts warranty that is listed on their website.

I will never go there again, I took my iPad there with a broken screen. they the screen but when I…read moregot it home it wouldn't charge. I tried four different chargers with no charge. I took it back and told him It wouldn't charge , he said it was my problem and that he didn't touch the charging system. I took it to apple juice at new market. they called me in a couple hours and said it was fixed. they told me whoever replaced my screen had not put the four screws back in that holds the charging port in. that cost me another 85 dollars. make sure you deal with people that stand behind their work.

Rahn Null transfered the apps and everything from my wife and my old phones to our new iPhone 16E's…read more. The first 7 times that I switched phones at a Verizon Store (Durham 3 times, Boone 4 times now) it was never as promised. This time it was unbelievably GREAT!!! I guess it's like rolling dice, but this time we came up with double sixes!! It was a fabulous day in BOONE!!

Cruel, entitled, ineffectual, bratty employees. (at least the ones who claim to be managers)…read more I have visited this location numerous times. They used to seem pushy. Now they are worse than lazy. Anyone who represents a company and willfully turns away significant business should be fired. They have claimed they do not care about losing business. Recently, the children who work here cost their parent company at least one huge business account and did plenty of damage to their local reputation by targeting a homeless veteran at least twice their age who was trying to scrape enough together for a cold drink and a meal. So, there is a profound lack of respect here. Last time I went to this store, the young people who work here didn't have basic information about business accounts and either did not have business cards or did not want to do any business. The people who "work" here should be ashamed of the "managers" they have and the "managers" should be ashamed of themselves. Throwing away good business and displaying incompetence is one thing. Cruelty towards the homeless shows a remarkable lack of character. Verizon should be ashamed of this store.

Too bad 0 stars isn't an option…read more Bravo, Apple Juice Repair in Boone NC. You've managed to take customer service, throw it in a blender, and serve it up lukewarm with a side of incompetence. I brought in a phone for repairs. Instead of fixing it, they performed some dark ritual that somehow made it worse. They charged more than the phone is worth, so naturally I assumed it would come back working like new. Silly me. It came back acting like it had survived a car crash and a lightning strike. Twice. They "repaired" two things. Neither one actually worked. Shocking, I know. Now I have a phone that's about as useful as a brick with a screen. A really expensive brick, courtesy of the geniuses at Apple Juice. If you're looking for the thrill of overpaying for absolutely nothing, this is your place. If not, run. Run like your wallet depends on it. Because it does.

Update to review on July 7 Received phone call from owners son who explained how they have a great…read morebusiness. Stated he went to china to buy the best display screens but still refused to tell me the manufacturer. Stated he was going out of town for a week but would like to meet with me when he came back. He directly asked me several times to take my review down. July 26 and have never heard back. My original assessment of the company and management was accurate. Do not trust them and go elsewhere for your Apple repairs

The store is a complete fraud I went to purchase four phones for my business after stating that I…read morewas using a company check that was never an issue as to whether they excepted or did not except checks. I own a business next-door to Russell cellular. After letting them know I wanted to port my number over they began the porting process and when all was done stated that they did not take company checks or checks. So when I told them that I would have to wait and come back I came to find out that my phone had already been ported over to the new phone I was getting and was unable to be ported back. So now I have a phone number floating in the phone that I don't own had a phone that I do on that can't except calls. I went immediately to spectrum mobile and told them I just situation and they were not able to port my number back. I would strongly suggest using a more reputable, more honest and reliable cellular service before deciding to use Russell cellular/Verizon.

I'm beyond sad that I didn't review this store before I trusted them to help my parents who are…read moreseniors, we were told that we would receive credits and we were told one price, when I was with them at the store. When we went to pay off the phones the price is over $1200 more than what was quoted, all this in a very stressful time since I cannot be with them, I live in Michigan. The store tried to be "nice" and turn in a phone that wasn't ours but they were covering up the lies they told, as most seniors they are on a fixed income and we would not have made the deal if there was any chance of just "miscommunication". I've never left a bad review before but they dont deserve even the first star. I'm heart broken and hope to save someone else's parents.

Horrible experience. Unwilling to sell phones and extremely rude. It's unimaginable why they…read morewon't sell phones outright under the guise of trying to keep customers on their network. They just lost one because they are rude.

Good-Store was clean…read more Bad-Customer service representative(Will) not wearing a mask during peak Covid. Customer service (Will) misrepresenting promotion resulting in an hour long call with AT&T corporate.

I had to get a new phone because mine was going to be cut off because it was 2G...so I went in…read morethere and was sold a phone that won't pick up anything at my house, they didn't bother to tell me that it wouldn't make Wi-Fi calls on it...every time I went back to get a new phone the store was so packed I couldn't get in, when I was finally able to get back in the store it had been 14 days and my warranty was up on this phone that is of no use to me so now I'm stuck with a over $100.00 phone that won't pick up anything at my house....worst phone company in boone.

From the owner: Carolina West Wireless provides its customers in eleven (11) western NC counties with innovative…read moretechnology including data and mobile services, the latest wireless equipment and competitive wireless plans that provide nationwide coverage. Carolina West Wireless is proud to offer many of the same products and services as a national carrier, but with a local service and commitment level that a national carrier cannot deliver. The innovation of our services and commitment to our Brand Personality will continue into the future as we are part of the fabric of the communities that we serve.

I'm never one to leave a review, specially for an internet store of all places, but this specific…read morespectrum store's employees are either incompetent or just don't care. For one, every time I have walked in there I am just stared at like I have 3 heads and I personally have had to be the one to initiate a greeting. Even then, they still can never decide who wants to help me and I'm kinda just explaining my problem to the entire room until someone motions me over. That isn't even the main issue. I came in the first time for a complete set of cords for my internet, modem, router, and coaxial cable because my dog chewed them up. They gave me a new set of cords but alas, I was missing the coaxial and the router power cord. Whatever. I go back again and explain the situation, he says to try this cord! Jokes on me! Doesn't fit my router. I go back AGAIN, this time with my entire set up in hand so I can just start fresh with a new system and new cords. I traded my old system in exchange for 2 boxes and as he's registering them to my account he is having trouble attaching them to my address and tells me to call the customer service line he wrote on the box. Whatever. I get home and I'm missing the coaxial cable that should have been in the box. Luckily I had an extra. Should have been all good? No. As instructed, I call the service line he wrote on the box and after a few bots attempted to help me, I'm connected to an agent. I wish I would have gotten the agents name because he was genuinely so helpful and did everything he could to help but after about an hour, he determined that I'm going to need a technician/house visit tomorrow afternoon. Long story short the staff inside the spectrum store are not helpful and seemed to just push cords and boxes in my hands randomly to get me out of the store as fast as possible. Not one employee thought to check my account and see what cords would adequately fit my modem or router nor did they try a different set of equipment when my new set wasn't connecting to my account. This was an infuriating experience! Thanks!

I am definitely giving a review because I found this location easy to deal with. Emma helped me…read morewith everything. I did not see the poor service everyone is talking about. I will be going back tomorrow and report on the service I get. I expect it to be great