We had the BEST experience at Verizon today. Austin was knowledgeable and helped us understand the…read moredifferent plans & we walked away happy. Austin was so helpful and answered all of our questions with ease.

I am absolutely FURIOUS with Verizon. I have been a loyal…read moreVerizon customer for over 22 YEARS. Twenty-two years of giving your company my business, and I have never experienced such ridiculous, incompetent, and unacceptable customer service. My bill is supposed to be $80.57. PERIOD. I have a folder full of text messages from Verizon confirming that my bill is supposed to be $80.57. I have the proof. Your company has told me repeatedly that this is the correct amount. And yet, every other month, my bill goes up AGAIN. Then I have to spend HOURS ON THE PHONE trying to get Verizon to fix its own mistake. Every time, I am told some version of, "We fixed it. This will never happen again." BULLSHIT. Because it DOES happen again. And as I am writing this complaint, I am ON HOLD WITH VERIZON YET AGAIN. Do you understand how completely unacceptable this is? I am over 72 years old and retired law enforcement, and after being loyal to Verizon for more than two decades, I should NOT have to spend hours of my life repeatedly fighting with your company over a bill that should be $80.57. I am sick and tired of being passed from representative to representative, sitting on hold, explaining the same damn problem over and over, and listening to people make promises that apparently mean absolutely nothing. I DON'T WANT ANOTHER APOLOGY. I DON'T WANT ANOTHER EXCUSE. I DON'T WANT ANOTHER PROMISE THAT IT WON'T HAPPEN AGAIN. I WANT SOMEONE AT VERIZON CORPORATE TO FIX THE DAMN PROBLEM. Go through my account. Look at my billing history. Look at every text message Verizon sent me confirming the $80.57 amount. Figure out exactly why your company keeps screwing up my bill and CORRECT IT PERMANENTLY. I expect: 1. My bill to be corrected to $80.57. 2. Every improper charge to be removed or credited. 3. My account to be thoroughly reviewed. 4. A permanent solution so I NEVER have to spend another hour on the phone dealing with this same problem. 5. A written explanation of what Verizon is going to do to make sure this stops. After 22 YEARS, I should not have to beg Verizon to honor the price your own company gave me. This is beyond frustrating. It is disrespectful, exhausting, and completely unacceptable. You have wasted hours of my time over and over again, and I am DONE with it. Someone at Corporate needs to take ownership of this instead of dumping me back into the same customer-service nightmare I have already been through repeatedly. FIX MY BILL. FIX MY ACCOUNT. STOP CHANGING THE DAMN AMOUNT. I have the documentation to prove what Verizon promised me, and I expect Verizon to honor it. I have been loyal to Verizon for 22 years. Do not mistake my loyalty for my willingness to be taken advantage of. I HAVE HAD ENOUGH.

I was sent to juice from Verizon in Boone after they told me my iPhone was dead and could not be…read morefixed and that I needed to buy a new one. I went to apple juice and was greeted by Jordan who was extremely pleasant eager to help and within five minutes, he had my phone working again. I cannot tell you how happy I was. he would not accept any money for his actions and I can highly recommend this place for any of your technical needs. This is a blessing to have in Boone. Chris Petti

Too bad 0 stars isn't an option…read more Bravo, Apple Juice Repair in Boone NC. You've managed to take customer service, throw it in a blender, and serve it up lukewarm with a side of incompetence. I brought in a phone for repairs. Instead of fixing it, they performed some dark ritual that somehow made it worse. They charged more than the phone is worth, so naturally I assumed it would come back working like new. Silly me. It came back acting like it had survived a car crash and a lightning strike. Twice. They "repaired" two things. Neither one actually worked. Shocking, I know. Now I have a phone that's about as useful as a brick with a screen. A really expensive brick, courtesy of the geniuses at Apple Juice. If you're looking for the thrill of overpaying for absolutely nothing, this is your place. If not, run. Run like your wallet depends on it. Because it does.

The store is a complete fraud I went to purchase four phones for my business after stating that I…read morewas using a company check that was never an issue as to whether they excepted or did not except checks. I own a business next-door to Russell cellular. After letting them know I wanted to port my number over they began the porting process and when all was done stated that they did not take company checks or checks. So when I told them that I would have to wait and come back I came to find out that my phone had already been ported over to the new phone I was getting and was unable to be ported back. So now I have a phone number floating in the phone that I don't own had a phone that I do on that can't except calls. I went immediately to spectrum mobile and told them I just situation and they were not able to port my number back. I would strongly suggest using a more reputable, more honest and reliable cellular service before deciding to use Russell cellular/Verizon.

I'm beyond sad that I didn't review this store before I trusted them to help my parents who are…read moreseniors, we were told that we would receive credits and we were told one price, when I was with them at the store. When we went to pay off the phones the price is over $1200 more than what was quoted, all this in a very stressful time since I cannot be with them, I live in Michigan. The store tried to be "nice" and turn in a phone that wasn't ours but they were covering up the lies they told, as most seniors they are on a fixed income and we would not have made the deal if there was any chance of just "miscommunication". I've never left a bad review before but they dont deserve even the first star. I'm heart broken and hope to save someone else's parents.

I had to get a new phone because mine was going to be cut off because it was 2G...so I went in…read morethere and was sold a phone that won't pick up anything at my house, they didn't bother to tell me that it wouldn't make Wi-Fi calls on it...every time I went back to get a new phone the store was so packed I couldn't get in, when I was finally able to get back in the store it had been 14 days and my warranty was up on this phone that is of no use to me so now I'm stuck with a over $100.00 phone that won't pick up anything at my house....worst phone company in boone.

From the owner: Carolina West Wireless provides its customers in eleven (11) western NC counties with innovative…read moretechnology including data and mobile services, the latest wireless equipment and competitive wireless plans that provide nationwide coverage. Carolina West Wireless is proud to offer many of the same products and services as a national carrier, but with a local service and commitment level that a national carrier cannot deliver. The innovation of our services and commitment to our Brand Personality will continue into the future as we are part of the fabric of the communities that we serve.

Ok, so this is the culmination of a horrible night and my savior Josh at this location. Let me just…read moregot ahead a dispel this myth that apple is not able to be hacked right now because it hey sure as heck are. I've always hated apple and their inferior computational power for twice the price. But! I like my safety and and grew up with it so I used it for ease of mind and use a real man's computer. I've been having issues with identity theft, now 5 in 4 years. Always on my compute and usually my fault. Well this last one was bad so I now pay about $999 a month to secure my PC. I finally felt safe until last night when I got blixed attack and was up all night mitigating losses. I like security but because cops don't care when my crypto is stolen. Turns out, the hack was spread to my phone from apple. I call spectrum, they don't know, call apple, they don't know and want to talk about getting a $20 return because I downloaded the virus from their store. Meanwhile I'm hemorrhageing money and no one know what to do. I'm about to lose it when Josh game to save the day!!! He fixed it and now I have no reason for this slave labored phone. Josh, when I figure this out I'm coming to you for my galaxy. Josh and Tanya thanks so much! Go spectrum!

Wouldn't help me even though I was one of two customers that was in there today. Why are all…read morespectrums the same? I expected this exact experience because it's already happened before at a different one.

i spent 2 1/2 hrs trying to get a new acct he made me change my number because he didnt know…read morehow to transfer it - i wanted the 14plus it's bigger he gave me the 15 because he said I a bigger discount -- he would not listen he talked down to me I did not get a single thing I went I there for / not a single thing IHe had to redo every screen and made at least 5 calls getting assistance just to open a 2 line new acct he gave me a bigger plan than we need a tiny little phone I do not need a 15 I hate it I was so upset when I left I sat in the car and cried he was rude -he talked about himself I know where he lived his fav sports team who he had lunch with not a darn thing about this phone he didn't get me any dollar amounts I had to go back within the hour because he had not deleted my old number and my email or messages wouldnt pull up I did not get the phone or the service I wanted one of worst customer service I'd ever had and I'm 72 yrs old

Just left the Wireless Center store and it is hands down the nicest retail location this side of…read morethe mississippi. Great phone selection and great service. They are always busy but take care of everyone in a timely man manner.