Wouldn't help me even though I was one of two customers that was in there today. Why are all…read morespectrums the same? I expected this exact experience because it's already happened before at a different one.

I'm never one to leave a review, specially for an internet store of all places, but this specific…read morespectrum store's employees are either incompetent or just don't care. For one, every time I have walked in there I am just stared at like I have 3 heads and I personally have had to be the one to initiate a greeting. Even then, they still can never decide who wants to help me and I'm kinda just explaining my problem to the entire room until someone motions me over. That isn't even the main issue. I came in the first time for a complete set of cords for my internet, modem, router, and coaxial cable because my dog chewed them up. They gave me a new set of cords but alas, I was missing the coaxial and the router power cord. Whatever. I go back again and explain the situation, he says to try this cord! Jokes on me! Doesn't fit my router. I go back AGAIN, this time with my entire set up in hand so I can just start fresh with a new system and new cords. I traded my old system in exchange for 2 boxes and as he's registering them to my account he is having trouble attaching them to my address and tells me to call the customer service line he wrote on the box. Whatever. I get home and I'm missing the coaxial cable that should have been in the box. Luckily I had an extra. Should have been all good? No. As instructed, I call the service line he wrote on the box and after a few bots attempted to help me, I'm connected to an agent. I wish I would have gotten the agents name because he was genuinely so helpful and did everything he could to help but after about an hour, he determined that I'm going to need a technician/house visit tomorrow afternoon. Long story short the staff inside the spectrum store are not helpful and seemed to just push cords and boxes in my hands randomly to get me out of the store as fast as possible. Not one employee thought to check my account and see what cords would adequately fit my modem or router nor did they try a different set of equipment when my new set wasn't connecting to my account. This was an infuriating experience! Thanks!

First off, I am not Adam. I scanned the business card he gave me and attached it to the review…read more Have you ever had the experience of trying to deal with a home network problem by going through your ISP, and, the vendor of whatever other networking equipment you are using? Each of them says that things look good on their end, and you need to contact the "other guy". How about trying to do that on the phone? You live in an area with poor cell signal, and the only way you can have a conversation is to utilize "wifi calling", except - you DON'T HAVE WIFI, so the call is breaking up and you can barely understand each other. The chance of getting a technician from your ISP to pay you a visit is about as likely as winning the lottery. I did a search on Yelp and Adam was the first - got another response from one other vendor who said they couldn't help me - to respond. He said he could come the next day, and it turns out he is located only 15 minutes from my house. I had done some remediation before his arrival and found out that my problem was not due to equipment, but a configuration decision that I had made that gradually disrupted my network (No, the customer is NOT always right). Adam explained everything that had happened, tweaked some settings, and made some suggestions about how I could optimize my setup. He is very knowledgeable about many networking, communication, and security issues. This will lead me to work with him in the future to improve the quality of our cell signal and do some rewiring to improve the performance of our home network. He also has expertise in other areas - it turns out he used to work for the company that services the entry gates into our community and is also extremely well-versed in network security issues. His hourly rate is entirely reasonable, IMHO. Finally, he is a REALLY nice guy. I can't recommend him highly enough.

Great guy and solid problem solving. Will call him again if need arises. Smaller job but still…read moregrateful for the help!

I had to get a new phone because mine was going to be cut off because it was 2G...so I went in…read morethere and was sold a phone that won't pick up anything at my house, they didn't bother to tell me that it wouldn't make Wi-Fi calls on it...every time I went back to get a new phone the store was so packed I couldn't get in, when I was finally able to get back in the store it had been 14 days and my warranty was up on this phone that is of no use to me so now I'm stuck with a over $100.00 phone that won't pick up anything at my house....worst phone company in boone.

From the owner: Carolina West Wireless provides its customers in eleven (11) western NC counties with innovative…read moretechnology including data and mobile services, the latest wireless equipment and competitive wireless plans that provide nationwide coverage. Carolina West Wireless is proud to offer many of the same products and services as a national carrier, but with a local service and commitment level that a national carrier cannot deliver. The innovation of our services and commitment to our Brand Personality will continue into the future as we are part of the fabric of the communities that we serve.

Not sure how good the cell reach yes but it's definitely cheaper. Worth the drive if you're not…read moreunder contract.

Inferior to Starlink in every way. Do yourself a favor and never deal with Spectrum billing,…read moreoutages, or customer service ever again.

They get three stars from me only due to the blazing fast speeds. I have had a good experience with…read moretheir service, and I have gotten fast support from their tech support line. The billing is a problem though, they bill for two months and they are not too clear on that fact. So, your first bill is much larger than you expect. Just keep paid up, and the 30 meg speed is incredible. With Love, Deb

Zero stars. Don't make the mistake of signing up with Charter!…read more Look at Charter's terrible reviews everywhere. Consumerist magazine (not-for-profit subsidiary of Consumer Reports) calls Charter the "worst company in America." It's no wonder Charter went bankrupt a few years ago. This sleazy firm's business practices include: - cutting your satellite cable, then insisting that customer fight with Charter's 3rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it. - moving your first bill due date ahead after first bill, without prior notification (told this is a "standard" Charter procedure on 2nd bill) - insisting that customers wait 45 days (unbelievable but true) for Charter's Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-time payment prior to the interim due date (as a safety measure) - moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice - migrating from helpful humans to speak with or chat online (about no-service issues) to worthless automated systems - poor no-service reliability I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you'll love Charter!

Aaron's is a good company. They did a good job with hooking up my satellite and were there in a…read moretimely manner. However Directv is awful. They now have become just like Verizon and Comcast in that they don't give you that much for how much money you pay and you never pay what they say you're going to be charged. They give you some nice, FAIR number and then tack on all these little charges that really add up to a lot. It's sad being as my family has had Directv for a decade and a half that after I cancel they raided my account 13 days before the bill has always been paid and left me with absolutely nothing for my family, literally. I've paid them every month for years and now they act like I'm evading paying them when it wasn't even time to pay the bill yet. Greedy! P.S. Aaron's, if you don't want this Yelp post on your business then tell the cowards at corporate to set up a Yelp account and stop putting their crap off on the little man.

From the owner: Aaron's Satellites is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Damascus, VA. DISH is the best choice for value, technology and customer service. Call or stop by today.

The staff was so helpful with changing my service It was much easier than I thought it would beread more

They have monopolized the area and gave up giving value to their service. Now they treat like they…read moreown you. Price keeps going up without reason. Customer counter will not reveal their names, contact information, confirmation receipts, just give a promise that the service will work. When it fails it fails, you wait. If you like being lied to ,,,this is your company.

Flip was super helpful! Changed out my phone battery at a good price super speedily. Highly…read morerecommend this place for your whatever you need digitally!

Flip was really kind and generous in helping me to clean out my phone and get a new charger --…read morereally appreciate it, especially after a week of stressful non-charging!