We've been having problems off and on for years with our internet. We had a technician come out…read morehere today that was excellent! His name was Anthony his Tech number is 0198. This young man calling the pole replaced the wire that went all the way into the house or cable that went all the way into the house through a brick wall it was stuck he worked around thousands of dollars worth of equipment and did not let his cable so much as scrape anything touch anything! This has got to be one of the best employees that Charter Communication has! He deserves a raise he deserves all the rave reviews possible! I only hope that if we ever have a problem again that they send Anthony to fix it because he came in did the work got it done did not disrupt our lives at all wonderful guy very professional he got the job done and had a smile to boot!

Have been a long time customer at many different addresses. Paid for services from July24th through…read moreAugust 16th and they did not provide those services but will not credit my account back saying they are a subscription service. If they were a subscription service then my services would still be available for the time that was paid for. So paying for services that were not received. That is fraud and theft. Will never do business with them again.

one of the worst internet providers out there. don't get me wrong I get good and fast speeds and it…read moredoes what it needs too. but, the biggest problem right now is that my Wi-Fi goes out at least once a week. if not then once every 2 weeks and it's such a headache. it doesn't go off for just a few minutes of even an hour or so it'll be off for HOURS or sometimes a whole day. just about every single time it goes out. what the hell are you guys doing over there?

There is something really wrong with Spectrum. I went to the local Hickory Spectrum office. I…read morewaited at front door for them to open and they did open on time. Before I was ever able to get a number from the customer service kiosk for a number to be served. I was told that that there would be an hour and a half wait to return equipment and cancel service. If I was getting new service to get a number. The Spectrum gentlemen that talked with me said that i had to take the equipment to the local ups store and they would return it for me and that he would cancel my service once the equipment was scanned, and appeared on his system at the store. This gentlemen never said i had to call and cancel. I did this on July 1st 2026 and needless to say that I received my monthly bill for July. Although it showed that I returned on July 1st. Called customer service. It took 30 mins to get the an answer and that i should have called earlier.It is unbelievable that they tried to get me to stay for less than half of my current billing amount. I have been a customer for 17 years and every time i get a tele marketer call from spectrum they say i do not qualify because I am a current customer. They constantly go up a few dollars every six month. The internet service never was as strong as i was supposedly was paying for. Over the last 6 months the internet service struggle to keep the TV going. After being point blank lied to at the Spectrum store and the procedure to return so difficult that i could never recommend Spectrum to anyone. Now they want me to pay a whole month for service that i do not have the equipment to use because they have it. My advise research every alternative and never use spectrum. They could care less about the customer. Spectrum is like so many large companies these days It is about the profit and not the customer. It just stinks to be lied to over the whole process. Never again for me!!

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

Prompt response, excellent work, very reasonable price, professional, and courteous, always arrived…read moreon time.

First time I use Yelp. Received a very front response. Very reasonable quote And an appointment…read morewith Denny a day or so. Well I booked this company but nothing happened. Unable to get in touch with this company And they totally ignored any messages I sent to them. Sounds like a good deal but turned out not to be. Brooklyn see Mr. looking for help.

We lose our connection a lot. Since early July 2026 it's happened 3 or 4 times. Can't get a…read moreresponse from anyone there. We've been customers for at least 5 years and currently looking for new, more dependable service.

Back in February when I was unable to connect with the wifi, I contacted skyrunner and I was…read moreadvised that after the ice storm, the snow and rain was shorting out the service I was advised that it would be fixed by February 24th. Now two months later, with perfectly blue skies...I haven't had Wi-Fi in over a week and a half. I have never experienced such lack of service to this extent with any other internet provider. Wi-Fi is included in my rent and I cannot afford another provider. I am so disappointed in this company.

DO NOT HAVE ANY DEALINGS WITH THIS COMPANY;: SERVICE HUBB…read more They'll promise you everything and not provide anything they say they will. They should teach courses in lying, they're so proficient at it. I wish I'd never had any dealing with this 'business'. The absolute worse company existing.

Worst cable and internet ever!!! Outage of 14 hours yesterday with no weather to speak of. Now both…read moreare out again!!! I had Times Warner for 16 years yet I've had to reboot the Spectrum box more in the last year than I did in 16 years with Time Warner.

I've never had issues with their customer service, but I can't believe that they are jumping on the…read moreband wagon and boosting our prices 10.00 - this is bull crap! If this is about tariffs or the big price boom on everything (according to some idiots, we're in the best economy ever), they can suck a big one. This is price gouging, along with gas stations, grocery stores, insurance. Massive middle finger to spectrum. I'll be changing providers asap. BOYCOTT THESE COMPANIES WHO ARE MAKING US PAY FOR THEIR GREED.

I am a new spectrum customer. My local NC internet company went out of business, and Spectrum was…read moremy only choice for internet. The installation went okay, but there were coils of cable left on top on the ground that I was told would be buried in a couple of days. I received a text the next day that a work order had been submitted to bury the cable - and simultaneously received an email that said the cable had been buried, when it had not. I replied to the text and explained this, and was told it would be taken care of. A couple of weeks went by and I heard nothing from anyone. I also stopped getting responses to my texts. So I called Spectrum to see when the cable might be buried since it was laying across a road and cars were driving over it. Most worrisome was that grass was being mowed around it. They said they could send someone out that afternoon. Great. But shortly after making that appointment I noticed my internet was out... someone was in fact cutting grass along the edge of the road and pulled the cable loose from the box. So I called Spectrum again, to make sure the person coming to my house about burying the cable could also reconnect my service. But the woman who answered my call was incredibly rude. I tried to explain what had happened, and she simply would not hear me. She kept saying in an exasperated tone that she had confirmed my information multiple times, when what she was "confirming" wasn't what I was asking! I even asked her to be a bit more understanding since I was a new customer, but she said she was as nice as she could be under the circumstances. What? So far, I am not impressed with Spectrum customer service at all. And I will be marking time until another option for internet becomes available.