The Wi-Fi is God awful. It doesn't matter what the ad say. It doesn't matter what the deals are…read more Their service is awful. Their Internet connection is the worst out there. It's 50-50 chances you will ever have connection. If all you have is streaming you're never on.

Even after cancelling on 8/13, getting email confirmation of 8/13, having a spectrum supervisor…read moretell me on the phone that I called that day (to cancel), they're still trying to tell me that I arbitrarily ended my service on 8/25, which makes no sense. If anything, the employee might've told me we had service until 8/15, not 8/25, because the cycle is to 8/15. After years of getting charged way too much for mediocre wifi, they can't even see how their "notes" don't make any sense and that the charge on me is invalid. They now put me as the consumer in a terrible spot essentially saying 1. Pay this now, even though it isn't really owed or 2. Don't pay it and take a hit to your credit. Good times. Last person I talked to was Nessa, a supervisor with Charter Spectrum out of the North Texas Call Center. I'd appreciate if this could be handled without hurting the consumer or dragging on, please and thank you. Respectfully, please drop this charge.

If you are in the market for satellite television, then this is the place to go. It's a family run…read moredealership and Natalie is a dream to work with. She went above and beyond for my father who lives in the Mooresville area. My father is an older gentleman who relies on me (here in Michigan) to help him out with things. Natalie has truly impressed me. My name is Mindy Hagstrom, I am a real person and you can find me on facebook. I stand by everything I have stated in regards to the impeccable service provided by Natalie as an authorized Directv dealer. If you want satellite television and are weighing your options, go talk to Natalie or her brother in Mooresvilile, off of 150. They will make sure you get the channels you want without paying a high premium. Thank you Natalie!!

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is…read morethe one that does the installation and he is very professional and pleasant.

Ulysses was very friendly. Great service at a fair price. His antennae installation comes with a 1…read moreyear warranty. I highly recommend using Greenwave.

Continually increase bill, internet service constantly going out for no reason, and now with all…read morethe new building and "upgrades" they decide all night maintenance should happen without warning. I got an email warning about maintenance causing an outage for 8-10 hours over night AFTER the outage started. Every other upgrade has done nothing for speeds at my residence so all I get are huge fees and inconvenience.

Didn't realize Spectrum was open on Sundays so I walked in the door at 4pm to pick up equipment …read more.. Christian Gonzalez was already helping 2 other customers ... he asked if he could help me and proceeded to get me in and out in 10 minutes all the while keeping the others engaged as well ... outstanding customer service ... great job ... thank you

This place has horrible customer service. I called to ask about a tv repair question and the acted…read morelike he was too busy and mumbled something and when I asked him to repeat himself and he hung up on me. I left a review on google and they responded by saying I obviously dialed the wrong number. Like there's no possible way this happened and I was in the wrong. I'm not an idiot. They answered Advanced tv so yes it was in fact them. Don't bother with these guys.

Would give them a zero if possible. We drove 45 minutes from SC to drop off a large plasma TV that…read morehad recently stopped working. The place is an absolute disaster inside, but not having frequented many tv repair shops, I wasn't sure if this was the norm or not. They don't take debit or credit cards and he charges $50.00 to diagnose the problem, so we had to go back out and get cash. We left the TV with him and he said he would call to let us know what the issue was. When we didn't hear back after about a week or so, my boyfriend called him. He gave us the specific serial number and part number we needed to order. He originally told me that he could order it, but it would be less expensive if we ordered it online. We did that and had it sent directly to the shop. Another couple of weeks went by and we heard nothing, even though we knew the part had been delivered a week previous, so my boyfriend called him back again. He said the part we ordered didn't work in the TV and that it can be tricky even though the part number and serial numbers match up. My boyfriend asked him if he could just order the part, and then bill us for it. He said that they don't do that. So my boyfriend let him know we would be up on Saturday to pick up the TV. They are only open from 10-2, so we got there at 12. The OPEN sign outside was on, but the door was locked. There were two other customers in the parking lot (one there to pick up his TV that also wasn't fixed). My boyfriend called the number on the sign and the same guy we had been dealing with picked up and said he was at lunch and to wait for him to get back in 30 minutes or so. Understandably we were irritated seeing that they are only open for 4 hours on Saturday, and like most working people, we had a lot to get done that day. He asked us to let everyone in the parking lot know that he was at lunch and would be back in thirty minutes or so to which my boyfriend refused. We left and came back 45 minutes later, my boyfriend walks in and the guy says the TV is still not put back together, that it will be 30 minutes and he will leave it on the porch. My boyfriend (who is typically a very good natured and calm person) was upset and had words with the guy. The guy told him we were lucky they are open on Saturday at all and that it was his fault that we ordered the wrong part. These people are supposed to be in the business of repairing TV's. If it were easy, we wouldn't have felt the need to take it to a "professional". If it is tricky to find the right part online, he should have helped us, sent us a link or something. We came back, started loading the TV in the truck and the guy was outside the shop watching us and furiously typing or texting on his flip phone and taking pictures of us, as if we were doing something criminal. It was very strange and would rate as one of the very worst customer service/business experiences I have ever had. We did receive a recommendation after we had dropped this one off for a more local repair place. My boyfriend dropped the TV off yesterday, so we shall see ...

The staff was so helpful with changing my service It was much easier than I thought it would beread more

They have monopolized the area and gave up giving value to their service. Now they treat like they…read moreown you. Price keeps going up without reason. Customer counter will not reveal their names, contact information, confirmation receipts, just give a promise that the service will work. When it fails it fails, you wait. If you like being lied to ,,,this is your company.