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Advanced TV Service

1.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

Services - Advanced TV Service

Device support or repair

Mobile phone support

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8 years ago

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8 years ago

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uBreakiFix by Asurion

uBreakiFix by Asurion

(5 reviews)

I'm updating my review from 1 star because Gabriel, the owner, contacted me directly and worked…read morediligently in getting my phone replaced. Kudos to you sir for doing the right thing! I took my working phone in to get the cracked screen replaced and left with a broken camera. They said it needs a micro solder repair, they don't do that, and to contact Verizon about warranty for my "software issue". I've spent countless hours driving to Verizon, calling a CSR and being transferred multiple times, doing troubleshooting, and eventually a factory reset. It's not Verizon's responsibility to warranty something Asurion (UBreakiFix retailer) broke. I'm at a loss and unable to capture precious moments of my baby while stuck in the middle of them pointing blame at each other. I reported this issue to Assurion's Customer Support and I'm told I'll be contacted within 24 hrs. I will never use this store again! The assistant, Thiago, was so determined to get a 5 star review that he took my phone and rated MY experience 5 stars and handed my phone back. I'm not an uneducated imbecile and I'll give my own rating and review. I'm extremely dissatisfied!

If I could give them more than 5 stars I would all because of how helpful and attentive Denis was !…read moreAbsolutely the best customer service I have had in years ! I would definitely recommend this Asurion store out of any in the Charlotte or Rock Hill area been to a few other locations in the past and this store absolutely crushed them !

Advanced TV Service - electronics - Updated May 2026

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