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    McRae's Creative Vibe

    5.0 (1 review)
    Closed • 11:00 am - 5:30 pm

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    7 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (8 reviews)

    I'm updating my review from 1 star because Gabriel, the owner, contacted me directly and worked…read morediligently in getting my phone replaced. Kudos to you sir for doing the right thing! I took my working phone in to get the cracked screen replaced and left with a broken camera. They said it needs a micro solder repair, they don't do that, and to contact Verizon about warranty for my "software issue". I've spent countless hours driving to Verizon, calling a CSR and being transferred multiple times, doing troubleshooting, and eventually a factory reset. It's not Verizon's responsibility to warranty something Asurion (UBreakiFix retailer) broke. I'm at a loss and unable to capture precious moments of my baby while stuck in the middle of them pointing blame at each other. I reported this issue to Assurion's Customer Support and I'm told I'll be contacted within 24 hrs. I will never use this store again! The assistant, Thiago, was so determined to get a 5 star review that he took my phone and rated MY experience 5 stars and handed my phone back. I'm not an uneducated imbecile and I'll give my own rating and review. I'm extremely dissatisfied!

    I TOOK MY PHONE IN. I paid 342.50 When I took the phone home, it still was not working.. it was an…read moreincomplete repair.. I will not ever go back to this BUSINESS . They told me it was fixed and ready to be picked up and to . Just to find out the repair wasn't complete. It was very frustrating and disappointing. Now I have no iPhone and it can't be fixed.. just make sure your devices are working properly before you are foolish enough to pay the money first like I did.

    Best Buy - Gastonia - Best Buy in Gastonia NC

    Best Buy - Gastonia

    (45 reviews)

    $$

    We went to Best Buy today around 5:17 PM looking for an Apple iPad case with a keyboard. These…read morecases are not cheap, so I specifically brought my iPad into the store with me to make sure we got the correct case. A worker came over and asked what I needed help with. I explained that I needed the case for my iPad and told him I had the 13-inch iPad. He asked which size I had, so I showed him the actual iPad I had brought with me. Instead of going by the model or properly verifying the size, he measured the iPad from side to side, told me it was 11 inches, and recommended the 11-inch case. I trusted his help and purchased it for $260. When I got home, I discovered that the case did not fit. I had to drive all the way back to the store and contact Best Buy customer service, who told me that I could exchange it for the correct case. However, when I went to exchange it, I was told I had to pay the difference for the correct case. This is extremely frustrating because I specifically brought my iPad into the store, told the employee that I had the 13-inch model, and relied on his expertise to make sure I purchased the correct product. I did exactly what a customer should do--I asked for help and provided the actual device. The employee gave me the wrong information. Not only did I waste my time driving back to the store, but I was also left paying more money because of an employee's mistake. I understand that mistakes happen, but when an employee gives a customer incorrect information and causes them to purchase the wrong $260 product, I believe the store should take responsibility and make the exchange for the correct item without charging the customer the difference. Very disappointed with how this situation was handled. I expected much better customer service from Best Buy. I am college student and this was not cheap as it's an investment for my future.

    Folks, this Best Buy location is a regional logistics hub, where product is shipped out of their…read moreexpanded warehouse. They have few people greeting and assisting customers because they just do not care. The store is to fill a niche function in Best Buy's supply chain, not to support you or your needs. Go elsewhere.

    McRae's Creative Vibe - mobilephonerepair - Updated October 2026

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