Two weeks, no repair, and my laptop came back damaged. Avoid this shop…read more
I brought in an Intel MacBook with charging and logic board issues. Apple's Genius Bar had already diagnosed it, and I brought their written diagnosis, the part numbers, and a repair process I had researched. Before going in, I called to confirm they offered this repair and was told to bring it in.
At the shop, I was told a diagnostic fee was required, cash only, and I was given no receipt for the payment. I wasn't comfortable leaving my device, but I felt pressured and paid. I was told I'd get an update within two days.
Timeline
9/9: Dropped off the device.
9/11: Got a call that suggested they weren't sure which device was mine. I was told the technician was still working on it.
9/17: I called for an update and got the same answer. Later that day they said they would try new charging ports, even though I had told them at drop-off (and Apple's diagnosis noted) that this had already been tried and ruled out. They said they'd text me a list of other parts to order. I never received it.
9/18: After I followed up by text, they said they couldn't repair it. I said I'd pick it up and was told to come between 6 and 7 pm. I texted during that window and got no response.
9/19: Went to the store and was told the device would arrive that evening. I followed up before closing and was told to come back the next day.
9/20: Texted to ask if it had arrived and was told to come the following day.
9/23: After I mentioned filing a police report, I was told it was at the store and I could pick it up.
The laptop came back with scratches on the lid, missing screws, and cross-threaded screws. None of this was present when I dropped it off. Photos attached.
In total: a cash-only fee with no receipt, missed promises, unanswered messages, no repair, and damage to my property. I would not recommend this shop.
