*Note: I haven't received carpet cleaning services from Heaven's Best, but I feel compelled to…read morewrite a review as I have, at 10:00 am, already called over ten carpet cleaning companies in the surrounding areas seeking services this morning. Of those, only three companies answered my calls, and those who answered sounded irked and/or did not have a schedule of availability on-hand and would need to return my call later in the day or early next week (what!?). Bret Wooten of Heaven's Best Carpet Cleaning immediately answered my telephone call this morning and was patient, kind, and understanding as I expressed my needs and concerns. It was a relief to finally speak with someone who did not seem hurried or irritated that I was needing to use their business for services.. Heaven's Best Carpet Cleaning is not located in Boone, NC, but the company does service this area with some notice. His next availability for my needs is not until early July, so I am unsure if I will be able to wait that long. If so, however, I will certainly schedule an appointment with this company. I feel genuinely compelled to write this review and mention the top tier customer service I received on the phone this morning. If you are seeking carpet cleaning, I highly recommend calling Heaven's Best.

From the owner: Serving all of Catawba County, Heaven's Best is a company you can trust. Our cleaning technicians…read moreare clean courteous, knowledgeable, trustworthy, and prompt. We take pride in our work and realize customer satisfaction is critical to success. Our services include residential & commercial carpet cleaning, upholstery cleaning, wood floor cleaning and polishing, tile and grout cleaning, spot and stain removal, fabric protection, and minor carpet repair. Our customers tell us we are the best carpet and upholstery cleaners they ever used. At Heaven's Best we believe in providing McKinney honest value and exceptional service at a reasonable price. AND its dry in one hour! Heaven's Best Carpet and Upholstery Cleaning of Catawba County is an independently owned and operated franchise of Heaven's Best Carpet Cleaning.

Greg Reed returned my call promptly. He showed up on time. I was in a rush for a special event and…read morehe cleaned the carpets, the hard wood floors and even the furniture thoroughly!! The price was fair and I insisted he take extra. My home was ready and still smells lovely. Highly recommend. It's a family business Greg's daddy Charles started. Remarkable man...RIP. Greg will service into Hickory too. Awesome service!

Prompt service and does a great job with hard to remove stains in your carpet. Price is competitive…read morebut for the service it's a great deal. My family and I have been using this company for years

Set up a time to meet them at their location to drop off a rug for cleaning. They ghosted me! I…read moreleft a message saying I was there, followed by a message asking them to call me and never a response.

They did a great job cleaning and they worked with me on the price. I would use them again in the…read morefuture. I gave them a4 star because they broke a fan in one of the rooms but they were willing to pay for it so I bumped it up to a five star.

Reeds was Referred to me by my Realtor , I sure am Glad he did , They showed up Right on Time ,…read moreCleaned up this 3600 Sq. Ft. home by 3:30 PM and It Looks FABULOUS , The Crew of 3 Ladies and a Long Time Reed Employee went RIGHT to work , Picked up after themselves as they went , even moved furniture around to get it RIGHT , In this Day of Millennials who are too lazy to do work much less GREAT Work , My Wife and I are Over the Top Satisfied . After we sell and clear the house of Furniture I will have them back to do a Final Clean for the Next Owners ! If you dont use Reeds You are Dumber than a Bag Full of Hammers !!! Nuff Said .

Had to select a star in the rating section in order for the Post Review down below to be an option…read more They were good at first for the last couple of years that I would have them clean my carpets. Larry is the carpet guy who always cleaned my carpet and I give him Kudos for always being so nice to me. I cut ties with them on June 11, 2018 b/c I was told the time was 9am for arrival time. After 10am and no one showed up, I called Reed's and inquired about them being late. They told me they would be at my home between 11:30- 12:30. I specifically do not recall being told this time frame. I would not have gotten up so early waiting on them if I knew they were coming at this time frame but I was told two weeks ago 9am. I talked to a Michelle who turned out to be very rude and unprofessional in her words to me. She would not do anything to fix the issue of being told the wrong time. She suggested to me that she could give me names of other businesses to clean my carpet. Well, I thought this was very unprofessional to be told this. Then Michelle had a nerve to hang up the phone in my face. Now is this a professional way to act? They are not hurting for business. Anyway, I called back and sent a message to Michelle that she cost the company and bad rating on reviews. No customer deserves to be treated this way. So take my advice, find another carpet cleaning place of business. Tina Dula June 13, 2018

I left three messages in three days and can't get a call back. Disappointing because they came…read morehighly recommended.

On tImes,courteous and professional . Mindful of your home and possessions. And best of all, he…read moredid an excellent job at a reasonable price.

Five stars, no doubt! Ron just now left my gross carpet…read morelooking and smelling like brand new! He provided wonderful, quick service with a smile. Awful pets stains on my beautiful cream colored carpet have vanished! Ron even did my stairs! Ron insisted that I examine it before he left and gave me some shoe covers, even cautioned me on the wood floors. Thank you Ron and Stanley Steemer!

The guys did a good job, the problem lies in the weak suction of the carpet machine expected to…read moreextract the water, no matter what the website says about how powerful it is, be warned it is not adequate.