We have used Citizens Bank for several decades and we find them to be excellent in every way…read more Brenda at the Wilmington branch has been so helpful and professional. We can't thank her enough for all that she has done for us. If you are looking for a helpful bank you can count on, please check out Citizens! (4.5 stars)

This bank doesn't have any late hours the ATM's never work i can't get to my money when i need it…read morethis happens way to often some people work 7-4 it would be nice to access my money.

Fabulous bank, exceptional service and great hours! Moved our mortgage here and we have never been…read morehappier!

From the owner: Reading Cooperative Bank is a community bank committed to providing state of the art financial…read moreservices and products to its customer base. All deposits at Reading Cooperative Bank are insured in full. RCB is made up of nine branches in eight towns, including Andover, Burlington, Lawrence, Lynn, Nahant, North Reading, Reading, and Wilmington. The bank also has full-service high school branches at Reading Memorial High School and Northeast Metro Tech in Wakefield. Member FDIC, Member DIF, Equal Housing Lender.

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

Greg Allen was most helpful! he answered my questions and met my needs, thank you!read more

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Reading location offers an ATM, coin counting machine, drive-thru teller, and notary services.

Very accommodating and friendly! Nicole McTaggart was a pleasure to work with, and took care of all…read moreour banking needs without any issues. Solid bank!

My wife and I just closed on our first home in Boston, and got our mortgage through Reading…read moreCooperative Bank. They offered us a very competitive rate, but more importantly, their customer service throughout the whole process was incredible. We worked with Stephanie J. She was great at letting us know what we needed to do and when, and keeping us on schedule to close on time. Since this was our first home, we had lots of questions, and Stephanie was always available to answer them. Really, we couldn't have asked for more.

My husband and I have worked hard in state service and non-profit work for decades, never asking…read morefor any kind of help from the credit union affiliated with our employers. In recent years my husband needed two surgeries which has left us in financial ruin (taken all of our savings) but we have been recovering financially for over a year, proven by our payment history. Bills consolidated, and a good credit history prior to these surgeries, we applied for a loan with this credit union. Here's what happened: I was asked to fax in a statement to their board to be considered. I worked for over an hour on this statement, going the extra mile in an attempt to demonstrate our credibility. I didn't hear back for three weeks. Finally I called and left a message yesterday morning, only to hear back this afternoon that we were denied. No letter, and no real explanation, except that our credit history was poor recently (due to medical bills now consolidated), but in recovery which I shared openly at the beginning. Had I not called I suspect I likely would not have heard back at all. All of our bills are paid, and our credit history was excellent prior to my husband's surgeries demonstrated on both our credit reports and in accounting with our creditors; we have 16 positive accounts listed on our credit history at each of the three bureaus. Our ability to pay the loan back was demonstrated, and a direct debit from our account was expected. They simply do not care and are likely unwilling to loan to anyone who does not demonstrate their wealth...and therefore does not need a loan to begin with. I would not recommend this credit union to anyone; they will not get back to you if you apply for weeks, and then they offer no real explanation and no documentation of a denial. If they were being fair, and if we did not have a solid credit history prior to my husband's surgeries, our payments were not up-to-date now, and we could not electronically debit payments, I would understand. But this is not the case. Their recommendation: "Go and apply at some bigger banks that have money...we are a small credit union." With nearly $2 million in assets I'd say they aren't that small. It's sad. And this credit union is affiliated with my employer. I caution anyone who is considering applying for a loan with the credit union to not do it; they have no problem assaulting your dignity and providing nothing in return. Thankfully, our dignity is intact and we will find another lender, but are truly disappointed it wasn't this one. I have been trying to finish college and am in the last six months of my program; this loan was for college expenses not covered by financial aid.

Excellence customer service.I just opened the new account with them they are helpful and very…read morefriendly.

Wakefield Co-operative Bank in Lynnfield is a shining example of a top-notch local bank. Their…read moreproducts are competitive, but most of all, the people who work there are kind and competent. I can't count the number of times that Sam, the manager, has helped me out. She is always available for a sit-down or phone conversation, and she always is able to resolve my questions. A loud shout-out to Sam and the Wakefield Co-operative!

From the owner: Reading Cooperative Bank was established shortly after the end of the first decade of cooperative…read morebanking in the Commonwealth. As Massachusetts focused on gaining rights and freedoms for all of its residents, the banking system began to follow suit. At that time, the mission of Reading Cooperative Bank was to enable the "workingman" to purchase a home. That original commitment to the "working man and woman" remains true today. Customers continue to choose Reading Cooperative as their bank for home mortgages, home improvement loans, commercial loans, and other products and services that help them achieve their goals and improve the quality of their lives. Mortgages continue to be the backbone of the bank, weathering widely divergent interest rate fluctuations, recessions, inflation, and economic boom. And, unlike many institutions, mortgages are serviced by Reading Cooperative Bank and not by third parties.