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    Winnie Couture

    4.4 (247 reviews)
    Open 9:00 am - 5:00 pm

    Services - Winnie Couture

    Wedding planning

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    What I ordered and what I received look nothing alike. It's shocking that Winnie Couture is refusing to rectify their error.

    WINNIE COUTURE RUINED MY WEDDING DRESS, WON'T REFUND US, AND HAS TREATED ME AND MY PARENTS LIKE TRASH THROUGHOUT OUR DEALINGS WITH THEM. I bought my wedding dress from Winnie Couture in Beverly Hills and they made an error with my dress order - the bodice is a different pattern with a completely different neckline, and is very unattractive. I had to buy a second dress from another shop 2 weeks before my wedding because this dress is unwearable. At the time I picked up the dress at Winnie Couture, I was in a lot of distress over how drastically different the dress looked and signed the paperwork under duress because it was 6 weeks out from my wedding and I had already paid a deposit of $2,000. The store kept insisting that the dress was fine and took no accountability for their error. I'm at a loss on what I can do to get my money back of $4,300. It's been heartbreaking to be treated like this by a wedding shop. I can't even describe the amount of stress that Winnie Couture has forced me and my parents to endure in the month leading up to the wedding. After I picked up the dress, I spent over a day crying hysterically over the situation because this was my dream dress that I had ordered months before, and it was distressing to have it look drastically different. My father called the regional sales manager Allison and explained the situation and tried to request a new dress or a refund. Instead, she told us to take it to the seamstress that does their alterations, and that she would be able to restore it to a sweetheart neckline and that they would pay for the corrections. The seamstress they had us go to was extremely rude and difficult. At first she told us that it was impossible to fix it and that I should buy a new dress so my father called the manager Allison to relay that information to her. Allison then called the seamstress while we were there and the seamstress told her over the phone "No problem. I can fix this and do the alterations you want. It will be fine." My dress was essentially held hostage there while we were waiting for Winnie Couture to pay them for their alteration costs. The seamstress wasn't able to correct the neckline and made it a scoop neck instead of a sweetheart neckline, and the entire bodice and dress still looked ill-fitting. It would have been impossible to wear for the wedding without thousands of additional dollars and weeks more of tailoring. At this point, we decided that the Winnie Couture dress wasn't wearable and that I needed to buy a new dress from a shop called Lili Bridals in Tarzana. The staff at Lili Bridals went above and beyond to be helpful to my mother and I. I found another dress off the rack in my size and bought it so I could quickly find another tailor who could do alterations in a 2 week time frame. It probably wasn't a dress I would have chosen if I had more time, but the first dress was completely unwearable. My father spent the next couple of weeks trying to communicate with Winnie Couture's regional manager Allison, and asked to return the dress and get the money back for it. We consider it a breach of contract by the business to have delivered a dress that doesn't look like what was ordered. Allison has been rude to my father during the few times she has responded to him, and is refusing to give a refund. My father even brought the dress in person to the shop yesterday to try to return it, and they refused it and asked him to leave. It baffles me that Winnie Couture would behave in this way when they have their own factory and multiple shops around the country. I feel like they could have easily remade or found me a correct dress in my size, or could have easily refunded their error. No other bride should have to go through the stress that I have had to deal with. My mom literally said that she felt like Julia Roberts in Pretty Woman where she goes to the shop on Rodeo Drive and they treat her like trash and kick her out. We have given them every opportunity to correct this situation before I wrote this negative review. It's truly heartbreaking to me that they have treated us so poorly and ruined my wedding experience.

    Tiia E.

    AMAZING, AMAZING, AMAZING!! Tori is amazing! This was my second stop and I was overly stressed finding a dress. Finding a dress is the hardest thing. However when I came to Winnie Couture I came with an open mind and showed Tori my idea and she completely executed it! I went through 2 dresses and the third one I tried on was it!! Side note; she was gone save it for last because she knew it I was gone like it. But I loved the dress and the vail that we decided to do. From the moment I walked in the ambiance and the customer service was a 10. Tori gave me her undivided attention and I really appreciate her. Such an awesome woman!

    Where do I start?!! Just like every Bride finding the perfect and most beautiful wedding dress is a childhood dream. For me it was! And thanks to Winnie my dream came true Booking the appointment over the phone was so so easy and they were so sweet!!! As soon as I walked in I was treated like royal queen Tessa made me feel like I was the most beautiful Bride to be ever!!! I found the dress I was looking for and Said Yes to the Dress! Can't wait for August 5th, 2023 and wear my beautiful wedding dress thanks to Winnie I'll look beautiful !!!!!

    Celisse H.

    Last Friday, I started my day with a fight with my fiancé, all of my bridesmaids working, no one else could join me, and I had just gotten news from a different salon that they couldn't keep their promise of ordering a sample gown I had my eyes on for the last year, so my mood was less than joyous. This was the 8th salon I had been to and there wasn't much hope left for me to find the dress of my dreams. I sat down with Brittany and literally told her, "I'm glad you're enthusiastic about this, 'cause I'm not anymore." I think any of the previous consultants I worked with would have cowered away, but Brittany stayed graceful, then confidently told me "We are going to find your dress today!" We toured the salon, discussed my likes and dislikes and since I was alone she helped me pull dresses. The changing room was very comfortable, plush carpet, private and they cranked the a/c when I started sweating. So the very first dress I put on turned my frown upside down, it was absolutely stunning! Brittany let me perfectly revel in the moment, she told me how beautiful I looked and let the dress sink in without pressuring me. We tried a couple more gowns but I needed to get back in the first one. The dress was slightly above my budget but I know it was absolutely the right decision. If you're a bride to be like me and are at your wits end, do yourself a favor and make an appointment at Winnie Couture. Thank you Brittany for dealing with my grump and finding me "the one!" I'll be sure to update when my dress comes in

    申珺

    Just picked up the dress yesterday. It was more beautiful then I remembered! There was no or there customers at the store when I was there. So that was nice. There were two employees there, the one with us is wearing mask, the other one was not. There were hand sanitizer available. All in all, that was a pleasant experience!

    Rebecca T.

    I'm proud to say that I'm a Winnie Couture bride! After 6 stores and 48 dresses later, I finally found my dream white bridal gown at Winnie Couture. Marlin, my bridal consultant, was such a sweetheart and had the best people reading skills of all the bridal consultants I met with. Without a doubt, she can help any picky bride select out a dress that will make them feel radiant, and want to wear their wedding dress everyday. Not only are Winnie's gowns beautiful crafted and well constructed, the wonderful thing is that I was able to mix and match different styles since all the dresses are made in-house, instead of carrying a number of designers on the racks. That way, I was able to create a custom creation of my very own. In the end, I walked away with a GORGEOUS gown that made strangers and even other brides-to-be turn their heads in admiration, and also made at least 100 guys jealous that I'm off the market.

    I had a great experience at BH Winnie with Abigail!! She was the absolute best!! She was honestly the deciding factor in going with Winnie! I had went to several bridal shops and with some having beautiful designs as well, the customer service and warm/personalized experience I received from Abigail made me go with Winnie!! Ultimately, my custom made dress couldn't have turned out better. It's perfect!!!! So pleased and would recommend!!

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    Gloria was so sweet and helpful! I really appreciated her enthusiasm and genuine honesty. It felt like dress shopping with a friend!

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    5 years ago

    Tori was super helpful! Very patient and great experience overall!

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    Ask the Community - Winnie Couture

    Hello, what should I bring during appointment?

    Bring your best smile to your appointment! Enjoy your time looking for your wedding gown; it's a wonderful and memorable experience. We advise bringing nude undies, spanx, nippies or a strapless bra for the best experience. This will help you make… Read more

    Hello, how much does your wedding gown costs?

    We have a beautiful selection of dresses in a range of pricing points to suit any bride's budget. The average cost for one of our brides is between $3,500 and $5,500, while the price range for one of our dresses is $2,589 to $8,989.

    Do i need an appointment?

    Yes, booking an appointment is always preferred! We love taking the time to know each and every bride and having an appointment allows us to do this, as well as ensuring there is a private fitting room available for you. If you do need to schedule a… Read more

    View All 4 Questions

    Review Highlights - Winnie Couture

    All in all I ended up buying the dress of my dreams here and I couldn't have done it without the help of Monika!

    Mentioned in 31 reviews

    Read more highlights

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    Joli Bride

    Joli Bride

    (24 reviews)

    Really disappointing experience. I was very clear from the start that I only needed one alteration…read moredone before moving and would handle the rest elsewhere. The seamstress Garine was kind and helpful, but another employee Zina was so incredibly rude. She came off very kind in the beginning but she is a very hostile woman who made the entire experience a very sad one for me and it's still on my mind. When I went to pick up my dress, she called me and immediately accused me of being "disrespectful" for not doing all my alterations with them--something that was never stated to me as a clear policy. In person, she continued to speak to me harshly and said I wasted their time and what I did was not acceptable. She said it so many times and so aggressively I started to cry, and only then she felt bad for being so ridiculously harsh. I even offered to apologize to her seamstress who she claims I was wasting her time, to which she then told told me "it's not a big deal" To make it worse, I was quoted $50 but charged $75 with no clear explanation. I did not want to further argue so I paid what was asked. I went in to pick up my wedding dress, an experience every girl wants to remember for the rest of their lives and left feeling upset and honestly in tears. No customer should be treated this way. Would not recommend doing business with someone like her.

    I went there for dress shopping and had a great experience. Even though I did not buy my dress…read morethere, I wanted to share my wonderful experience. The shop is very cute and beautifully designed, the dress collection is amazing, very high quality fancy gorgeous dresses. Zina helped me when I went there twice, she was very kind, patient and had great suggestions. I enjoyed my time there and highly recommend this shop.

    Loved Twice Bridal - Front of this beautiful satin dress

    Loved Twice Bridal

    (61 reviews)

    I went to Loved Twice Bridal in August of 2025 and had been looking at them for a while. They are…read moreexcellent at keeping their online shop updated for what they have in-store with pictures and sizes of the gowns. Their selection of designers is truly amazing. I can't speak to their online portion of the business, with the shipping and try-on-at-home or the selling process, but I can absolutely recommend that if you're looking to buy a wedding dress in SoCal, it's worth it to visit this place in person! It was just me and my mom (someone whose opinion I value but who also trusts that I can make my own decisions), but I think they allow up to four people to come with you. (Choose wisely lol). They also have great tips on their site, and the ones I felt were super helpful were 1- go to a regular bridal salon first to get a feel for the things you like and don't like, 2- size up one or two sizes from what your street clothes normally are, 3- preview their selection online and come prepared if there's something you specifically want to try on. They also send you a questionnaire when you book the appointment asking how you want to feel in your wedding dress on the day of -- which was a really useful question to answer, just for myself lol but I'm sure it helps them pick out some options that might align! Desiree was amazing!! She immediately understood my vision. She was an incredible resource for all of my nerdy material questions, and my questions about the consignment process, what would and wouldn't be possible in alterations, travel tips for transporting the dress, storing the dress, post-ceremony cleaning, etc. It's also bananas how much she knew about the history of some of my dress picks re: the original bride's alterations, off the top of her head! (Or maybe it's written down in their system haha that's probably more likely, but if it was from memory, freakin' kudos!). Apparently, Desiree had worked at the designer of one of my top pick dresses so she also had the lowdown of the business from that perspective as well! I also didn't feel pressured at all, which was so important for me--not just for wedding dress shopping but for all of the choices we've been making for the wedding. It's a small thing, but something I greatly appreciated. The absolute most useful advice Desiree had was about the alterations process and even pricing. She made the caveat that different people would have a range of prices, but for what I was looking for, she would be shocked if I had to pay over X amount. I went to five different alteration places to get quotes, and three of them quoted me pretty much the exact number Desiree had suggested, and two of them tried to upsell me on things I didn't need and charge me three times as much! Obviously, I went with one of the seamstresses that quoted me that starting price, and I was so grateful that Desiree knew her stuff because my people-pleaser self might have just accepted the pricier alterations place without questioning it. I found the gown of my dreams at Loved Twice Bridal, from my top pick designer (Galia Lahav!) at significantly off the retail/custom order price. I received excellent service from an extremely knowledgeable resource. And I made a choice that aligned with my sustainable values. I'm so, so happy with how it all worked out! I just picked it up after alterations (Connie Tao Designs in Pasadena) and I cannot wait to wear this dress on my wedding day! Obviously, my choice of husband is the best choice I've made for my wedding haha, but choosing the dress I did, from this shop - it was a pretty darn good choice for me. Best of luck in your search!!

    I think if I could rate this place 6 out of 5 stars, I would. The service was top notch and the…read moredresses were too. I found a piece here I never would have found anywhere else! Very happy with my experience.

    Winnie Couture - bridal - Updated May 2026

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