This Winn-Dixie has ample parking and a layout similar to other Jacksonville locations. Multiple registers were open, staffed by employees, along with a few self-checkout options. Our only complaint is that the cranberry sauce was oddly located on an end cap, and the employees we asked didn't know where it was until we found it ourselves. read more

I am very disappointed with the experience my wife had at this Winn-Dixie. Don the store manager's behavior toward her was unprofessional and unnecessarily rude. She came in to work and assist as part of her job, and instead of being treated with basic respect, she was spoken to in a hostile and dismissive manner. My family has shopped at this location for years, but this interaction has made us reconsider returning. Customers and employees deserve to be treated with courtesy, and management should set the example." read more

Not a full shop, I stopped here to get some snacks for the remainder of my highway adventure. The store is clean and tidy, lots of stuff even at 8pm on a weekend. Well stocked and even the produce section was neat. I managed to find some cashews, some cheese in bite sized pieces and a half-case of bottled water. Excellent. Checking out was easy and there was no wait for a register. [Review 10924 overall, 696 of 2019.] read more

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This grocery store is very conveniently located right off of I-10. We were driving home to SC from Gainesville and there was a beer that one of our neighbors had asked us to pick up from them in Florida. We had already gotten some but the last Winn Dixie we had been to did not have very much so we ducked into this one on our way home to see if we could get a bit more. We did- but again, they did not have too much of it. Oh well. The store is clean and very convenient off the interstate. read more

0 points I live very close to the winn Dixie on Chaffee Rd. I do not drive so it is very convenient for me to get a ride there. As far as the store goes it is fine, I love the cashiers and bag boys etc... Now the pharmacy is a different story. The only nice person and knowledgeable person in the pharmacy is Carmen, the rest John (the main Pharmacist) is known to give false information on Medicine not there, needs approval ( he does not do even when he says he will) They don't answer there phones and It makes it hard for someone who is disabled and not driving to see if prescriptions are available. I have already filed a complaint and Bob Lucas Supervisor called me and begged me to remove the review. I've been getting prescriptions for 15 years from there, I tolerated them for that long. I called them yesterday about a prescription and they were so rude, I called the manager and reported them to him. I went in today to pick up a prescription and was treated rude, talked to ugly. It wasn't and experience i would want anybody to go . The manager did not do his job, I left the store and regretfully told my friends up front I would not be back. They are great and I will miss them, but to lose a customer of 15 years is not good for there reputation. I will post this everywhere I can. Sick people do not need to be treated like they don't matter. If I could give no stars I would. If you take a lot of medicine, I would not recommend going there. They ignore you and talk about you to each other, and Good ole John never takes his headphones off. I will be posting this everywhere and I hope the pharmacy changes quick . read more

This is one of the nicer Winn-Dixie's in Jacksonville in my opinion this is out on the Westside just off of I 10. There is plenty of parking and the parking lot is always clean. There's a McDonald's out front and it's a good thing to stop there first so you don't go shopping hungry . They have several different sizes of cartsand if you need a motorized cart they have some of those also. The meat selection is always fresh and substantial, they have a big frozen food section, and they have been taking a lot of care to make sure that their produce is fresh and appealing. I haven't really used the bakery but it smells good. The seafood department is OK but it's not on par with the more upscale groceries. Winn-Dixie has this thing where they will jack up the prices to epic proportions and then have a constant buy one get one free so you think you're getting a deal... Winn-Dixie, we're not that gullible anymore. I will definitely come to this Winn-Dixie before most of the others on the west side because it's clean and safe and it has two Redbox machines out front also which is handy. Just as an FYI if there some kind of produce or seafood or meat product that they don't have they will often order it for you. read more

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I have been using the Winn-Dixie pharmacy on Chaffee Road for many years. The customer service has become so horrible that I can't take it anymore. One of the pharmacist "John" has lied to both me and my husband more than once saying that my doctor did not send my prescription in. When in fact they did. I end up on the phone multiple times telling my doctor's office that the Winn Dixie pharmacy states you didn't send the prescription in. Every time it ends up "oh the doctor did send it in we just haven't filled it yet". The customer service has gotten so horrible that I do not know how they are even in business anymore. When you are a loyal customer for years that gets treated like crap it makes you question why should I keep giving this store my money. read more

This is your typical Winn-Dixie grocery store. It's fairly clean and they keep their shelves fairly stocked. They have some good sales from time to time and typically have a good stock of meats. The staff is always been helpful and seem happy to work there. read more

The store keeps getting dirtier. The cart storage area is filthy, needs vacuuming and cleaning. Carts need to be clean. Some cashiers are curt to the point of rudeness. Aisles are blocked by stockers who make no attempt to get out of your way. Floors of the aisles are dirty and in need of a thorough cleaning. Though it is very convenient to have a grocer close, we don't go there unless there is a dire need. Close down and clean the place up. One star is generous. read more

They give out plastic bags but they have nowhere to return them for recycle. What are we supposed to do with our plastic bags the city of Jacksonville doesn't want them in the trash read more

Absolute Worst customer service experience I have ever had this evening. Josi who was supposed to be performing customer service was a nightmare. I questioned a purchase on my receipt that should have been voided, but still appeared on it and she told me it was voided off of the receipt because it was lighter than the other items. I have been shopping at Winn Dixie for a long time and know this is not true, I asked her to explain to me why it was still on the receipt if it had been voided off. Bella, who was a Gem, came into the customer service area and Josi sighs loudly and exclaims you deal with her. I told Josi that I am a customer and that is not how you deal with customers and she needs to learn some skills, to which she just replied whatever. When Bella finished with the transaction I thanked her and told her Josi needed additional training to learn how to deal with customers and at least to be able to read a receipt correctly, to which Josi jumped in and waved me off screaming "have a good night." I again reiterated that she did not know me personally and I am a customer and should not be treated that way, to which she continued to respond by attempting to blow me off, saying "Have a good night" VERY DISAPPOINTING EXPERIENCE THIS EVENING. I know this would not have happened at Publix because they are trained better read more

If you've been to one Winn-Dixie, you have probably been to them all, but I experienced kind employees and great customer service. Prices weren't bad and the plaza the store is in has a Quizno's, a liquor store and a great Italian place. Also near 3 hotels which is great for when traveling in the area. read more

I've always liked this location. The store and parking lot are always clean, carts always available and assistance when you need it. Most of the associates greet you and ask how you are. That's how customer service should be. They have a nice selection in their plant and floral department as well. I was a little disappointed in their bakery, however. I bought some doughnut holes for my guys at the office and was disappointed to see they weren't made at the store. Heck, they weren't even local and from another company! I was a little embarrassed to bring them to work because they also weren't powdered, more like a glaze probably due to shipping from a few states away... I may return them for a refund as I don't typically eat doughnuts and I'm stuck with 2 boxes. read more