Brown's service is the best in the Bloomington/Normal area. Honest and reliable!!…read moreGreat communication and follows up after their service is complete.

I called Brown's on Friday to make sure they could tow my car on Monday. They said they could not…read moremake a definite appointment. So, I called a different company, and they said they wouldn't make a definite appointment either. On Monday the other company called me early in the morning, offering to get my car and I said to come on over. Several minutes later I got a call from an unknown number saying, " I'm on my way". Assuming it was the other company's operator I said OK. Then both trucks showed up minutes apart. Apparently, the call I received was from the Brown's driver. After the other company had started hooking up my car the Brown's driver came up my driveway and demanded payment for a service call. The driver for the other company offered to leave for no charge, but I had committed to them and let him take the car. The Brown's operator still charged me for showing up but doing nothing. I payed him, but never again!

Very helpful on the phone and at the lot. Friendly. They say 24 hours but they were closed at…read morelunchtime

First Miss Chassidy is sweetest everrr in the phone!! 2 nd…read morethe prompt time to have AJ Turner to me and my young children stranded on side highway with that was remarkable!! 110% Amazing people

Fleet company contracted with Joe's to change a flat tire. Carson showed up quickly and was able…read moreto put my spare tire on in no time. He was very pleasant and did good work. I can't speak to the cost, as it was covered by my company. Otherwise, I am very happy with their service!

This company is a rip off!! My son's car got towed by them due to being in an accident. The next…read moreday I called and asked for the bill amount. She said $331. That included: $110 Lift Tow $10 for 2 miles $25 Environmental Clean up fee $15 oil dry fee $50 impound fee (which why was my vehicle impounded)? $45 Storage fee $5 title search fee 3% credit card service fee Also was told can't pay over the phone. It has to be in person only. Get there to pay, advise them that I have another company coming to tow it to my home town. They said well that's gonna cost you an additional $150. I said for what?!? They said for us to go get it and bring it to the front of the gate. I said first off, I never asked for it to be impounded. Second, I have already paid your impound fee and you want to charge me more? She said we impound all vehicles if you don't pay while it's getting towed, so nobody comes a gets it and leaves without paying. I said well that's not the case here. I have paid my bill now give me my car. They still insisted on me paying that additional fee!!! This company is a rip off!! I will never ever use them again and I do not recommend!!! And don't even get me started on the 2 receptionists that they have answering the phones! The rudest women I have ever talked too!

My tow driver Shawn was very professional in getting my car back home, even asked my opinion on…read morebest place to park so it can be easily manuvered. Very polite and you could tell he has years of customer service.

Second row with this company again the driver, this time Anthony polite and quick even showing up…read moreearly. Thanks again!

Los amigos auto services does a great job with repairs. They really know their stuff and their…read moreprices are reasonable.

Went to Los Amigos after I got two opinions from two different mechanics in Peoria telling me my…read moreengine was burning coolant. I originally came here to get a quote for a used replacement engine because Rolando did an excellent job on an engine replacement for my wife. Rolando showed that my engine wasn't burning coolant at all through their inspection and oil change. He gave me an easy solution for my problem by purchasing a product that I could add to my coolant reservoir to stop my coolant leak. I am very appreciative that I have found a trustworthy shop that rely on.

Very helpful in a stressful time. Personable service and quick response. Would recommend to…read moreanyone.

Very good service and very personable. Would highly recommend anyone who needs a tow and or…read moreroadside assistance use birds.

I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

Great service! My daughter attends ISU and her car would not start in one of the parking lots just…read moreoff campus. She contacted Accurate Towing who set up a time to meet her at her car which was convenient for her. They towed it to a local garage for a reasonable price.

Good service and cheaper than the other well known towing companies in town. Have used several in…read moretown and these guys are professionals.

Waited for two hours and they never showed up. I was parked on the road that lead to their site…read more Called another company after waiting, was towed in 15 minutes. If I could give less than a one star rating I would!

Anytime Towing will take advantage of you and your insurance company and the answer that you get…read morefrom them is I can do whatever I want. My truck was towed off the interstate after an accident and what should have been no more than a $1500 bill ended up at $4350. I would never recommend a company that will rake someone over the coals like this because they can. If they are crooked to me like that I will guarantee that they do it to other people also.