My sister and I were stranded on an interstate in central Illinois on a cold Sunday morning. We had contacted AAA and OnStar for assistance. For over three hours we waited. The first vendor dispatched by OnStar was a complete no show after being extremely condescending on the phone. Bird's was dispatched as a replacement by OnStar. Their driver, Kevin, contacted us for more info about location and needs as he was en route. He was very professional. We advised him that Illinois State Police had provided some guidance and we had contacted one of their recommended vendors, who was already on the way. Kevin asked that we call if/when that other vendor arrived, or he would continue to our location to assist. How wonderful was that?!?! The other vendor did arrive and we notified Kevin. He told us he would then turn around and go home. He is truly an asset and we would highly recommend Bird's if you have needs in central Illinois! read more