Very helpful on the phone and at the lot. Friendly. They say 24 hours but they were closed at…read morelunchtime

First Miss Chassidy is sweetest everrr in the phone!! 2 nd…read morethe prompt time to have AJ Turner to me and my young children stranded on side highway with that was remarkable!! 110% Amazing people

I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

I stopped in for a DOT inspection...... and the tech failed me for a worn thin tire, a faulty fire…read moreextinguisher, and missing DOY tape on the mudflaps. He saved me a lot of money and possibly out-of-service time if a scale master stopped me. Maybe even my Life if those tires had blown. Every staff member was polite, courteous, and professional and I was DOT compliant in no time. Five stars and 2 thumbs up for STM!!!!!

From the owner: Known formerly as Pilot Flying J Truck Care, Southern Tire Mart at Pilot Flying J is a growing…read morenationwide network of services and products catering to professional fleets and drivers, offering preventive maintenance, tire care and 24/7 roadside assistance. Featuring trusted brands like Michelin, BF Goodrich, Bridgestone, Yokohama, Zenna and more, Southern Tire Mart at Pilot Flying J is devoted to keeping America's drivers road-ready.

I'll give 5 stars for the service and 1 star for the process…read more At 67 years old, I've probably needed Roadside Assistance 5 times in my life, which included a bad one from AAA where they said my policy expired & I'm holding their card with a good date (15+ years ago). This wasn't a good experience, but it ended well.... I'm glad my battery died at home. I can't picture being on that cell phone on the road. The request, by phone, is all done with a computer voice.... and didn't always seem to understand me. so annoying; wished for a human. I did not get the text I was supposed to at the time 12:15pm (it came minutes after I completed the request). By the way, at the end the voice said, "Say Submit to request service." So twice, I tried to say that and it wasn't accepted. Then I simply said "Submit" and it was accepted. There's a different in the way it's said: "Say Submit to request service." ...I took this literally and said all the words. Say "Submit" to request service. ... This is how it's meant to be. Does that make me stupid? lol At the end, when it's approved, there was no proof or confirmation number... (The eventual text showed my Roadside Request Reference # as: my cell number!) After waiting 15 minutes, at 12:30, fearful it wasn't accepted, I submitted it again through my pc which was so much easier... of course, it resulted in 2 separate submissions... but I wasn't happy where the original choices seemed to be charge battery OR tow. They're separate entities where if the battery can't be charged, I then have to call & wait for a tow!  I would have preferred the tow, but... When I heard the battery guy was 20 minutes away and the tow guy called, I cancelled the tow in the hope the battery would get charged. A guy shows up in a "car" (never saw that before) and steps out, simply, with a portable battery charger. Luckily, it charged up right away & I drove to my mechanic for a new battery. At some point, I'm going to get a different Roadside plan.

We set our tow up through the app last night for 830 am pick up at our house. The place we were…read morehaving our vehicle towed to didn't open til 9. We woke up to them saying they will come at 730 so we had to call to try and push them out closer to the time we originally scheduled. They ended up coming around 8am. I called dispatch after the tow left to make sure and tell them to drop our car on the right side of the shop and leave the keys in the gas cap. After our car was dropped they called us to say they dropped it on the left side and put the keys in the center counsel. Then the people at the shop called and asked where were the keys put and they found them in the glove box so that also means our vehicle was dropped off and left unlocked since they decided to not follow directions that were given. All the way around horrible experience this morning please do better we pay a lot to have insurance so I expect simple directions to be followed correctly.

Landstar O/O I have an old tractor that all of the new…read moremechanics seem to be lost in thinking the problems through. Well the mechanic sent out for me, knew his stuff. It took about an hour to track down a grounding problen in the firewall. Given this was a 2000 year trk his experience came in handy. His name Jon Lock. They're expensive but worth it bc they know what they're doing. This could have cost me way much more including the tow.

From the owner: A A One Site Road Service has been serving the local community since 2007. Specializing in…read moreSemi-Trucks, Semi-Trailers, RV's, Medium Duty Trucks, Roadside Assistance and Service. 24/7 emergency services available. Call (309) 827 - 8200. All major credit cards accepted.

My car stalled and many warnings including the battery warning came up. My insurance had Galey come…read moreover. He came and gave a jump-start. I was concerned it could stall again before I can make it to the dealership. When I told him, he followed me and made sure I made it without trouble. Wonderful service!! Very much appreciated!

From the owner: We are a local business that offers a variety of services throughout Champaign/Urbana & surrounding…read morecommunities, such as, commercial & residential property cleaning, junk removal and more! Please visit our website to see our full list of services.

I went to Don Owen tire for a large tractor tire fix. I was helped by Matt in the large tire…read moresection. He was very friendly and knowledgeable. They fixed my tire at a very fair price. Brought my tire home and put back on my tractor. I did some mowing and the next day when I came back to my tractor the tire was flat again. I was not happy but did understand that it was an old rim that the tire was on. I took the rim and tire back off and took back to Don Owen. I told them the story. I was not holding them liable because I know it is an old rim that was not in the best condition. They called me the next day and told me my tire was finished and there was no charge. I was amazed and thankful. They really stand behind their work even when in some ways it is no one's fault. Sometimes things just happen especially when the rim is almost 50 years old. It seems hard to find honest people that really stand behind their work but for me Don Owen did! Thank you Matt and thank you Don Owen Tire.

The team at Don Owen was great! They were able to assess the damage to my tire and install a new…read moretire while I waited. Shout out to Rick for top notch customer service!

had a lockout service call through Allstate insurance roadside services. AllState. Holts.. has…read moreturned into a nightmare. Was a very bad experience.. the person that came out was either inexperienced didn't give a darn or combination of the both. He took some tool that looked like a hanger with a hook, and he kept jabbing it between my drivers door trying to unlock my car to get the keys. He scratched, pushed, pulled in such a way that I asked him to stop. I could hear him scratching my car. I asked him to stop the service call and I advised AllState of the unsatisfactory services as well as what I believed to be damages. it was pouring rain. I wanted in my car, but I didn't want to have the damages that I felt. I was incurring the way Holts Representative was miss using the tool. AllState sent me out another lockout service provider. The contrast in the two companies is like night and day. they got in my car within a matter of minutes and the guy showed me all the scratches that the other guy put on my car as I had anticipated. in the claims process, AllState was as bad as Holts. little to no investigation and just took Holts's word that they did not do any damages. Why in the world with a senior lady in the pouring down rain? Tell the guy servicing her car to gain entry to stop if he was not damaging the car.? The other provider was premier towing. I could not sing their praises loud enough.. conclusion if you see Holts coming around the corner run! Still in the process of trying to hold them accountable. Unfortunately, they are not being forthright and accepting the damages that that were incurred by their representative.

I absent mindedly ran my van out of gas at 8:00 pm off of Interstate 39. My insurance company gave…read moreHolts my wrong location but Holts came as quickly as they could once they had my correct location. Jeremiah put some gas in my tank and we were again on our way! Thanks!!