Placed order on web site. When it was not delivered called and manager said the DoorDash driver stole the order and there was nothing they could do about i read more

The food was good. Wings were nice and crispy. Good flavor. They do need to open some windows or clean the vent cause my shirt smelled like grease after sitting in there waiting for my food. Should've waited outside read more

food is perfect! service is decent! i love their wings and their ranch!!! the best ranch ever!?!?

This restaurant used to be very nice. Looks like they need a change of staff/management because it has gone to . Walked in there asked for my order that was supposed to be ready 15 mins ago and got straight up ignored. Not like I asked once either. read more

Take so long to make my order that I ordered online. Then the lady just took out orders and placed it on the shelf and doesn't call it out. I had to ask if any of those orders were mine and it was. I also saw two workers at the register exchanging a vape and trying to hide it. Service was horrible they need to get better staff. Would not recommend if you want fast food because there's nothing fast about waiting 40 minutes for a 6 pc combo. read more

TERRIBLE service. When I walked in the underage worker took a puff of her nicotine device, when I walked up to order she blew it INTO MY FACE. I then ordered garlic parm wings and was give some REALLY hot wings instead. So disappointed in these gen z workers. Do better. read more

Wingstop food is Wingstop food - not great not horrible middle of the road - however my food is always messed up - I mean messed up to the point not even in the rhelm of what I ordered - for example - parmesan wings - NOPE - got mango habanero - wanted regular fries - AGAIN NOPE got voodoo fries - after this happening on several occasions with food being messed up IE given the wrong order I am done with Wingstop as I order what I order because I like what I like - I am not a fan of hot spicy food and as a result I am no longer a fan of this place Not to mention it takes them over an hour for pick up for your food order to be a mess read more

Waited 1hr 30 min, went to ask for my wings he didn't even look at all the bag I noticed one with red sauce on the receipt might have thought it was mine since I ordered hot and Cajun. He said " we are still working on it " waited then walked in to ask again a worker grabbed the same bag I noticed the first time I went with red hot sauce on it . Opened the bag it was bone In after I asked for boneless and a wing was raw and brown on the inside absolutely disgusting how do the even pass health inspection. read more

Wingstop - a piece of meat in a pan - Chicken Wings Near Me - Waco, Texas

I have pretty mixed experiences with the wings each time I'm here, but the fries are consistent if that's any consolation. I would HIGHLY recommend that you call in your order and come in to pick it up because you will be waiting for quite a while otherwise. Wait times are pretty consistently long af. The tables are relatively clean, but I think that was due to the lack of people dining in. There are two very different sized TVs, but only the tiny one was working. This is kinda unacceptable for a wing place to not have functional TVs, you think? Also the small TV had the score of the basketball game cut off, so it's no wonder people don't stay to eat here. Also there seems to be a difference in taste between their bone-in and boneless wings. I know 60 cent boneless wings on Mondays and Tuesdays are busy days and are an amazing deal, but that's no excuse to slack off on the quality of the seasoning. I always order the garlic parm bone-in wings and love them, but the boneless ones lacked any taste of garlic and there was soo much breading on the chicken that made them too salty to appreciate. read more

Wingstop - Wings, fries, and ranch of course. - Chicken Wings Near Me - Waco, Texas

Last night we got their 20 pc and chicken sandwich predominantly mango habanero. Woke up this morning with both ends endlessly streaming their vile food. Thank you for the food poisoning! read more

Our order was correct and hot, typical Wingstop food/service. However, we ate there and the place was filthy. Dirty napkins on floor, sticky tables, no trash can, disgusting soda machine, etc. Complete lack of regard to cleanliness. read more

Very poor customer service. The matter how few customers they have going getting your food takes too long

Very unprofessional and dirty restaurant. The management is a joke. Do not care about customer satisfaction at all. Would not recommend to anyone. read more

Waco needs more of this. Small-ish restaurant with excellent food at a moderate price, in a non-hole-in-the-wall setting. I returned last night for the first time in 8 years (having just recently moved back to Waco) and the wings and fries were even better than I remembered. We shared 4 different flavors and all were excellent, particularly the Louisiana Rub. They take a little while to come out (10-15 minutes) but if that means we're getting something made-to-order rather than having been sitting under a heat lamp for an hour, I'm all for it. And with a couple of TVs to watch the game and draft beers at $2.50 or $3.00, you won't notice the wait time. FOOD: Excellent; perfectly cooked wings SERVICE: Friendly, attentive, fast enough AMBIANCE: You can tell they actually care about what their store looks & feels like. Very refreshing in comparison to a lot of the "card tables and folding chairs" setups in Waco VALUE: 9 out of 10. $3 Shiner draft is hard to beat. We'll be back soon. read more

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Got massive food poisoning here. Garlic Parmesan boneless wings and cheesy fries were so salty they tasted like poison. I only ate half my meal because it was so bad. Guess that was still enough to make me lose my lunch (or in this case, dinner). Eat here if you enjoy feeling like death. read more

These are the worst wings we have ever eaten. The skin in these was rubbery and gross, like a raw barnyard. The fries were cold. The ice tea was absolutely flavorless. Worst money we have spend in years. For a place that specializes in chicken wings, they should be embarrassed. This was gross. The Waco health department should inspect this location. I replied to the owner via Yelp messaging the same day she replied and requested contact info. I have not heard fr read more

I like it real spicy, so I order their Original Hot mostly. My wife will share these with me, and I get a side of the atomic. It makes a very good combination, not too hot. Every time we go, the wings are cooked just right. read more

Not good. Went there last night as we were passing through Waco on our way back to Austin and we were relieved to find that they were open until midnight. When we got there and ordered, the male cashier was extremely rude and abrasive. He uncharged me to a combo without even asking, when I only wanted wings, and then proceeded to be completely rude to my sister regarding a coupon. Just a total jerk. Then after that, it took forever for our wings to come out, and on top of that, the fries were drenched in salt. On the plus side, it was clean. Maybe it was because we got there an hour before they closed, but the food was gross and gave me and my boyfriend stomachaches. Will not be coming back the next time I'm in Waco. read more

Do NOT order from this place. You won't get your food, and nobody cares. Period customer service is non existent. Still waiting for resolve, refund, apology. Something g.... anything. 3 hours later . Nothing.... read more

Awesome staff and good food! Will definitely come back again. My husband and I came here 2 nights in a row for some wings. Yajaira, who is our hostess and I think her manager, were very accommodating. read more

Ion know what these people are talking about my food was absolutely wonderful , wings cooked to perfection

Quick, easy, good. They don't mess around they take my order, cook my order, and send me on the way. Very responsible during this pandemic, they don't play games. The food is always good, love the spicy mango habanero, korean style, & lemon pepper. The voodoo fries are bomb. read more

By far worst wingstop I've ever been to, every time I go something is wrong with the order, 6x

Edit 10/1/15: This place has gone downhill. My orders get wildly messed up on a regular basis, like not even close to what I asked for. Boneless parmesan? Better give me bone-in Cajun! This has happened almost every time I order now. Cashier change means there's a dude who seems to care very little about being at work taking your order. Wait time for a single order of wings is atrocious, don't bother calling in either because you just get put on hold forever. If you don't care about getting what you actually ordered in a reasonable amount of time, this is the place for you. At least the food you do get is usually ok, but that's the bare minimum. Super disappointing since it used to be much better. read more

Awesome wings but it really really sucks that you have to pay extra for ranch. If you're eating wings without ranch, you shouldn't be eating wings at all. Also, one more thing that keeps me from giving 5 starts is how rude the staff are at this location. I've walked in more than an hour before closing time and every time the person at the cashier finds a way to show me that she is annoyed by me there. Last time me and 4 other people walked in at 11pm and asked what time they closed and she said "we close at 12am but it takes more than 30 min to make your wings." Okay? This is not something you say to a customer. It's not like I walked in 5 min before closing? I normally don't react to these things but it has happened enough times for me to write about it on here. Other than that, good place to get wings, I'd say better than Buffalo Wild Wings for sure. read more

Wow! I'm appalled when I experience TERRIBLE customer service! Given this is the only decent wing place downtown, they've had my business for 4 years. Not after this encounter: scenario "Call-in-order: phone 3 minutes of ringing "Hello, can you hold" [sure] "ughhhh", muted. Order taken, disclaimer "the wait will be 12-18 min". Call placed, 1830, arrival 1845. "Sir, our computers went down and we lost your order." [Okay ma'am, no issues] "well, you know it's going to be 18-22 min now" [ill wait. One question, how did you lose a call in order? Did you not receive the order on a phone and write it down? Why wouldn't you just turn around and tell the cook?] "everything goes through our computer, however our systems are down?!!" Requested to speak to GM. read more

Yuck!! Go to Buffalo Wild Wings! Came into town to visit Baylor and stayed at the Hilton across the street. Saw Wing Stop and decided to give it a try. First off, we ordered and waited nearly 30 minutes for our wings. Then, when we got back to our room to eat them we were all (myself, my husband, and son) taken back at the flavor of the sauces. Definitely generic and second rate. The wings themselves were also nasty because it tasted like the oil had not been changed in a very long time--I would say they tasted rancid...almost sour, and had a strange smell. Luckily none of us woke up sick the next day, I was definitely concerned. The fries were wilted and the ranch dipping sauce was so watered down it ran out of the cup like water. Do not waste your money or time!! Gross! Will not return. read more

Ordered To-Go, received the wrong flavor of wings.

The wings were actually quite good, not what I ordered but good nonetheless. Took what seemed like 10 minutes to place an order because the cashier did not speak great english. I tried to order a drink in a cup to drink while waiting for the order and then a couple bottles to take with me to the hotel. I would go back if I want a quick meal to take back go the hotel room. Probably more like 3.5 stars. read more

This place has the worst service. I ordered simple 6 wings and waited over 30 minutes to get them. No one else except for one couple already eating was there. Avoid coming here if you are in a hurry. read more

Service was so terrible Kevin was our cashier and he was so rude and charging 90 cents for ranch when it clearly comes with a combo i would never go back. Ill stick with buffalo wild wings. I just hate rude employees dont work there if you are going to be rude then why come to work? The were speaking Spanish which i understand stand and they were talking about me till i started staring read more

Not gonna lie, I'm surprised by the negative reviews. The food was good. My girlfriend got Parmesan and original hot and I got Parmesan and atomic boneless wings and we shared an order of fries. I thought it was great and definitely worth a visit. All these negative reviews have to do with service, not the quality of food. read more

Wing Stop is amazing! Great food and they are normally always busy. This could be why customer service is lacking.

Wow. Have I've never experienced this kind of service at a chain restaurant in my life. I ordered some bone in wings to go.... They gave me boneless.. Went back to tell them they had my order wrong...I guessed she charged me for boneless on my initial order. After looking through her pile of tickets she proceed to confirms with the kitchen staff that my order was indeed boneless..i know I ordered bone in. So started speaking in Spanish to the cook staff while she's trying to place my order again and..wanted to charge me 1.19$ cash.. I didn't have cash on me so she rung up some stuff so she can run my card. After getting my order I asked for a drink since it was a combo.. I had dropped my drink on the way back to get my order fixed... She wanted to charge me for the new drink also so I just left and threw my food in the trash can outside. (who knows what they did to it when the exchange to fix the order was entirely in Spanish)... Would never go back here ever again. And if you don't speak Spanish I'd encourage you not to either. It's the worst dinning experience ever for me. read more

Wing Stop is delicious. But this particular restaurant in Waco on 2nd street has TERRIBLE customer service. Almost all of our orders have been missing items. When we try to order, the employees can't seem to understand what we want. We have to read them options from their menu. THIS Wing Stop is terrible. read more

I had to give it 1 star to post a comment. The worst service tonight I have ever experienced. The guy at the counter argued with me and called me a liar about what I ordered. I know what I ordered and it's not BBQ flavor or a 20 piece. It was a 30 piece and all garlic Parm. I called the manager after I left and advised him of his rude employee and all he asked was do I want to reorder. NO I don't. I don't recommend this location at all read more

Absolutely terrible service. I called a pickup order and was on hold for at least 10 minutes. When they answered they were unprofessional and rude. Although the food is good, I will be taking my wing business elsewhere. read more

I usually love Wingstop, but not this one. I've given this location a few chances, but it's failed me everytime. The staff seems annoyed with their jobs, and I've never eaten a single crispy wing here. They've all been soggy and gross. Last time I was there, I went to use the bathroom and there was no toilet paper, and someone had left an open diaper in the open trash can. I want to love this place, but I can't. read more

This wingstop constantly gets my order wrong and always forgets about my orders. I ordered 6 lemon pepper wings, only to find that they gave me 6 plain non-seasoned wings after 30 minutes of waiting. Also, on multiple occasions they have made me wait 40+ minutes for my food. read more

We came for a quick dinner before practice. Allowing ourselves 1 hour before we needed to even leave the restaurant, we thought there would be plenty of time to eat at this fast food joint. After ordering, we had to clear our own table because all of the tables had trash piled all over them and no one was cleaning it up. There was only one other group of people sitting and waiting for their food besides us and a handful of people in line. They were apparently only paying attention to to-go orders because people would come in and order and leave with food to-go, only waiting a short amount of time. We waited for 45 min, and then went up to the counter to ask if they forgot about us. We told them that we had been waiting for 45 min and had to leave soon if our order was not going to be ready. They told us our order would be out right away. 20 more minutes passed and we had to go ask for a refund because we did not have time to be there any longer. They were extremely rude when talking to us, the manager would not even look us in the eye. After having to clear our own table and sitting in a fast food restaurant virtually empty with no food, I will not be coming back to this location. read more