I have picked up to go from this location on a regular basis for the past few months. This restaurant easily has the most unprofessional staff in Twin Falls out of any of the other restaurants. This location is staffed with workers that feel the restaurant is their own personal high school clique club, to troll drivers and customers alike. Once a location has enough of these people, they begin to treat it like a clubhouse instead of a business. This Wingstop has been infested to that point.
The location "lost" an order of 24pc wings. They did not apologize, and their body language revealed they are doing this on purpose and taking pleasure in it to any trained observer. That's right, 99% of what you say to someone doesn't come out of your mouth.
Avoid this location. If the staff makes a "mistake", they will give you a fake smile that everyone can tell is hiding a very nasty person behind it along with a snotty attitude.
But wait... There's more...
Destiny, the manager on duty, is one such glaring example. I called back 2 hours later to find out who the manager on duty was, in order to ask about what happened and submit a report. Destiny assumed I was someone else. She began making up a story of how I "yelled" at her, and was rude before I revealed I was the customer representative that picked up the order. No such thing occurred. Clearly, Destiny is setting a bad example for all of the other employees to follow. If you have any issues, be sure that this "manager" will blatantly lie in your situation as well to avoid any consequences for this kind of shameful behavior.
The client I was serving ended up awarding me the largest tip I have ever received on an order just for putting up with this staff, since I made sure the expensive dinner for his family he had ordered wasn't ruined due to having his order cancelled by waiting for it to be remade instead. I placed him on speakerphone so he could interact in this situation, which he truly appreciated. I have experience in professional limousine providing outstanding service and advice for high-end clients over many years.
Save yourself the trouble and go to Chili's for It's Just Wings. Their staff is phenomenal there, and the prices are better as well. Never a single problem there. read more