Cashier named Giovani helped me with choosing my flavors on wings , found a new favorite flavor. Will come again.

I love Wingstop. The workers are usually always chill. And it's pretty reliable. Happy to find that there was a wing deal for 30 for $30. Which is a great party pleaser. I think my only quip with this location is that the base doneness is a little less crispy than other places. So might recommend getting it well-done if you prefer a more crispy skin. read more

Wings were super yummy!! I always get extra cook time and all flats definitely worth it (: they add a great amount of flavor. super helpful and friendly staff. You might want to place your order ahead of time it takes a little while like 10-15 mins possibly 20 if you get that extra crispy cook time. Lots of seating inside & clean tables. read more

Have ordered from here a few times, and it is just okay. We are never impressed or disappointed. Solid for a large group on a budget. Lots of flavors and pack sizes to choose from. Typically quick and efficient service. read more

I can't speak for the dine-in experience because I ordered take out. The take out experience was great! The wings were greatly cooked & the fries were very delicious! They did not forget anything for the order and had my order ready in a timely fashion. I was provided with enough napkins & utensils needed! I usually have great experiences with wing-stop & I was pleasantly surprised to have a great take out experience The servers were kind & the ambiance inside was loud & busy! Overall, it was worth the take out experience when you don't want to sit inside. read more

Wingstop - Buffalo ranch Fries - Chicken Wings Near Me - Santa Monica, California

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This 5 star review is dedicated to Akissi, who take great care of me and gave me an exceptional experience at this wing stop location. Food was great as always! Thanks again for the amazing service and will definitely return! read more

Wingstop - Boneless wings - Chicken Wings Near Me - Santa Monica, California

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Food is hit and miss. Loved going there then suddenly the chicken sandwiches were always burnt. The door dash deliveries from this place, HORRIBLE . Customer service does nothing. I spoke to the manager about the quality,and he said the freezer makes ice on the meat and just the outside gets burnt, the inside is fine to eat . After many complaints a guy named Rob called and said they wanted to offer me a free chicken sandwhich meal, the issue with the freezer had been fixed. I said ok I'll try it out right now , went there. HORRIBLE. Sandwich still burnt and inside tasted not all the way cooked through. That was my last n final visit . I used to eat there like twice a day out of pure laziness, but the sandwhich was so good. Over them . Never going back again . And the location is sooo dirty. Idk how people sit down and eat in there. The staff is kind though- read more

Second time I have ordered and had part of order missing. When I call them they say come and pick up item even though I got delivery. When I tell them to refund me they say the manager isn't there and can't do that. This is the 2nd time. Feels like a scam. If you allow people to place online orders then teach your supervisors to refund if they get the order wrong. This seems illegal. read more

Way over cooked chicken, over seasoned corn and fries even though we ordered lite seasoning.. they remade the corn but used the same corn and added even more seasoning. Will never come back. read more

I had a completely unacceptable experience at the Wingstop on Pico today. I walked in, paid for my order with one female employee, and while preparing my drink, I picked up my food from the counter. Another short male with a hat on employee immediately and aggressively accused me of not paying and began yelling that I needed to be charged again and to hand him my receipt He continued raising his voice and arguing with a female coworker, insisting I had never paid all before actually checking the system. Once it was confirmed that I had already paid, the yelling and disrespect still continued. This was humiliating as a customer and disturbing to witness as an employee interaction. The lack of professionalism, basic communication, and respect was shocking. I will never return to this location and do not recommend it to anyone. read more

Jessica was super helpful and got my order to me right away. Great service even though she was dealing with a very rude costumer complaining for 10 minutes straight about who knows what. Thank you Jessica! read more

Wingstop - Chicken Wings Near Me - Santa Monica, California

I usually don't write reviews, but what I witnessed and personally experienced at this Wingstop location was bad enough that others need to know before visiting. From the moment I walked in, the vibe from the staff was unwelcoming. At one point I overheard employees in the back openly mocking customers loud enough that people in the dining area could hear it. It was unprofessional and honestly shocking. It didn't stop there. I was also on the receiving end of rude, dismissive behavior from the staff when placing my order. No basic courtesy, no customer service just attitude. And I wasn't the only one. I watched another customer get treated the same way, which made it clear this isn't a one-off thing it's the culture at this location. The food might be fine, but no meal is worth being disrespected. Management seriously needs to address how their team speaks to and about the people keeping their business open. Until something changes, I won't be returning and I'd caution others to think twice before visiting this location read more

I visited the Wingstop on Pico near Santa Monica College for a walk-in order and planned to dine in. When I received my food, I noticed they had given me veggies instead of fries. I went to the counter to let Byron Garcia know calmly that I had ordered fries, not veggies. Instead of simply correcting the mistake, Byron seemed confused and I had to repeat myself three times. He then gave me attitude before taking back the veggies and telling the cashier that I had asked for fries instead, as if the error had been mine. When he returned with the fries, he put them in my bag and told me to "be more honest next time," implying that I had lied. That comment was completely uncalled for and felt disrespectful. The situation could have been a simple, quick fix, but the way he handled it made me very uncomfortable. I even attempted to cancel my order, but he ignored me and walked away. I ended up taking my food home because I no longer felt comfortable dining in and by the time I got home, the food was cold and dry. It's unfortunate because the restaurant itself has a nice vibe, but Byron's customer service completely ruined the experience for me. I don't plan on returning to this location. read more

Terrible service, it took 25 minutes to get my order to eat in and than it was in a to go bag and when I said I order to eat in she said "it is the same thing!" I said no I would like it on a tray like the other people in your restaurant. Very nasty place, no napkins just a roll of brown paper towels from the bathroom for use with your meal. And the food? Very average. read more

Raw limp fry's 3 of my boneless wings of 6 were maybe the size of a quarter...... shouldn't count as one piece. Soda was flat. An employee came an tested it. She says it's fine. Lol I drink soda like water an worked for several places with soda machines. I know when soda needs carbonation. 30$ later dis's appointment read more

Can't go wrong with some good ol lemon pepper wings. I haven't had any luck finding any good wings spots in the area so I'm glad they have a wing stop in sm. read more

Every time I order from here they get my order wrong & almost always take longer than the given wait time. Food is ok, I do like their ranch dressing. Wouldn't recommend. read more

Useless... 1hr 20mins from order to cancellation by the store. Ordered at 9;30pm so not even a busy time. Not the first time I have had problems with this store. Order elsewhere if you want food in a reasonable time. read more

Honestly, close this location or change the management at this place. Disgusting location, so messy, trash everywhere and overflowing. Employees hand food with messy hands and it doesn't seem clean in kitchen when looking at it. Soda machine doesn't work yet they still charge you for it and don't refund you. Just awful all around. Whoever owns or manages this place needs to reconsider this location and their management style. read more

Truly one of the most important meals of my life. Get mucho blue cheese. Quick, delicious, and real wings. read more

Wingstop - Chicken Wings Near Me - Santa Monica, California

My boyfriend and I decided to come to this Wingstop location after a day hike and ordered the 15 piece Meal for 2. Now, our food was secured per COVID protocol, no problem with that. However, after we got home and opened our order, we found we did not have the correct wing amount and none of the requested lemon pepper seasoning on our fries. Upon calling the business to speak to a manager, we spoke to an employee by the name of Issac. Issac reported the manager to be named Esteban or Huey. Issac said the order could be fixed upon coming back to the store, however, we simply wanted our money back. We drove back to the store and were met by shift leader, Anthony and an unnamed female worker. We ordered online and had to pay ahead, which is understandable because COVID. However, the restaurant didn't provide us with a print receipt when we picked up the order (I understand receipts are sent via email, however, a print receipt is always good for situations like this AND other Wingstop locations have provided both an email and print receipt to us). When trying to request a refund with Anthony, he reported the regional manager, Yomana Castro was the only person that could issue refunds for the store. He advised us to call corporate. They repeatedly asked us for a receipt (which we provided the one received via email) but still stated they couldn't give a refund. Also, they couldn't even find our original receipt in their system. Now, despite our justified upset, Anthony tried to work with us. He provided us with new fries, new wings (not exactly what we ordered originally), and a brownie. However, what I don't appreciate is the patronizing attitude coming from the staff at the register, especially the unnamed female. I will give 2 stars because of Anthony trying to make this egregious mistake right. Please make sure to check AND taste all of your food, if you decide to spend money here. read more

Wingstop - a table full of food and drinks - Chicken Wings Near Me - Santa Monica, California

What can I say, you can never go wrong with Wingstop. I got this delivered from DoorDash so I can't speak upon the store front, but the food itself? (The most important part) 10/10. Always. For reference I got a 6 piece wing combo with seasoned fries and a drink. read more

Wingstop - 6 piece wing set with fries and a drink - Chicken Wings Near Me - Santa Monica, California

They serve large portions of fries, which is cool. They are minus one star because they do NOT answer the phone to accept phone orders most of the time. Therefore expect to wait at least 20 minutes for them to prepare your food, and even longer if you want the chicken bits well done. They are like In N Out because the chicken is always medium rear and pink in the inside. The soda fountain is often not working except if you want Coke products. You get what you ordered. There fries have definitely got better because they now change the oil more often. All they need is a Heinz Ketchup dispenser and they would have a five star rating. read more

Unseasoned chicken wings, wrong drink, cold/limp fries, and missing items. Wtf happened to this place? Get it together yo.

I've never written a review but today that changed thanks to the cashier (Laura). I complimented the ranch being so good, I wanted to buy 2 more. Then the cashier (Laura) said save your money and told me how the ranch was made at Wingstop. I was so surprised knowing that this is something you can ONLY buy at Wingstop. She even let me write it down step by step, thanks!!! I can save money and make my own batch of Ranch at home. Thanks so much Laura for helping me out. Amazing service! read more

I love wing stop by these location specifically always fail, these is the second time I order from here and they gave me the wrong. Order and took longer than it was said it would be. The cashier seems like she under the Influence of something. These place need a manager and supervision. read more

This location needs a lot of attention. The workers here are completely checked out & unprofessional. The store is a MESS- there's no trash bin inside, products aren't stocked: straws, napkins, lemons (for tea), etc. The employees never answer the phone so it's constantly ringing off the hook. The employees would rather watch TV (games) with the volume up so high you can't believe it. It's chaotic up in there! Outside the trash can is overflowing with trash all over the place. It's horrific. My order had both order of fries missing and when I let them know they rolled their eyes and turned around, reluctant to help. This is one of the worst things I've ever seen. This is not only a health hazard but a barely functioning establishment. They desperately need management/adult supervision. Also, the wings are over fried & dry & fries are soggy/soaked in oil. They need to pay attention to properly cooking the food & changing the oil. This barely feels like a Wingstop I know & love when coming to this particular location. read more

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Horrible service, waited 30 minutes for wings only to be asked what my order was; my ticket was lost. While I waited a female employee with blue hair and street clothes entered the restaurant drunk walking into the kitchen saying she "didn't have a home". As she exited the restaurant crying and grabbing a free soda she fell on me saying she "I don't work here so if you wanna fire, go ahead because I don't work here anymore". There is no trash can in the restaurant and the rap music being played was vulgar and so loud we couldn't converse at the table. After waiting 45 minutes without getting food, the cashier got upset because we asked for our money back and said "throw their shit out, I'm not dealing with this". read more

Wingstop - Dirty floor and no trash can in restaurant - Chicken Wings Near Me - Santa Monica, California

Don't waste your time with this place. Bunch of morons can't even get an order right and you only find out an hour after when they finally get your order out, if they even do that lmao Fucking waste of time read more

Bad customer service waited 45 min wings were warm once I got to my destination no condiments no veggies sticks or celery if you don't want to work don't come thanks for getting the chicken right read more

Food was 25 minutes late and fries were very unseasoned and pale. Wings were undercooked and the dining tables were all so dirty. Cashier was also on his phone a lot while handling food. I don't go to wingstop often and this definitely convinced me to not come back. read more

Customer service isn't good. Nast attitude. Even if I was starving I would not come here again.

This is the slowest Wingstop ever. How did I place my order at 1:50pm with the app saying I'd have my food at 2:05 but it's almost 2:50pm and still nothing. The service is poor, please if you're hiring let us know because it seems like you need help. read more

They forgot to give me my wings from one combo that I had ordered . Had to walk back from the beach where I was having my date at and they didn't want to give me my wings or a refund . I had to speak to the manager and they were trying to give me a bs discount for my next visit but I never visit this particular Wingstop ! I would give it a 0 if it was possible . Worst Wingstop experience ever ! read more

Wingstop - Receipt from my order . I did not receive the 8 piece boneless wings . - Chicken Wings Near Me - Santa Monica, California

Update: I wanted to give this place a second chance (was craving wings) so I tried to place another order by phone. No one answered the phone three separate times. I implore you, before you assume this location is good because of the other five star reviews, look at the contents... Oh and remember, the staff still don't wear masks or gloves during a pandemic lmao Don't waste your time here. read more

This place is filthy. Employees don't clean tables, there's no trash bins. And the ones outside are overflowing all the time.

I've ordered boneless wings from here twice on different occasions, and both times I was given bone-in. Annoying af.

Would give 0 if I could. Go to different location. This location is truly awful. Not only are they the worst wingstop, this place might be one the most disgusting places I've ever been to. Service is terrible. I have been handed my food by someone who has wing sauce all over their hands MULITPLE times. Soda Machine NEVER works. So be ready to get lemonade or tea. The whole place looks like it needs to be degreased. Pathetic read more

I placed an order online. Order # 1325718109 Called back to speak to the manager in charge because a few items on my order were wrong. I ordered corn that had to have cajun seasoning and did not. Ordered an extra ranch and was given blue cheese the lady that answered claimed to be the GM and was very rude. I had ordered my wings well done but on the contrary one was semi-raw. She said I did not do that because her ticket did not say that. I mentioned i placed order online and she said well the ticket does not say well done. She said to text her the picture to her cell to review the photos or to take my food in person before 3 pm. I work until 5pm and she said she left at 3pm The "GM" Did not try to help me at all and was very defensive. Cut me off as I was speaking and told me I could call corporate at 972-686-6500. I tried calling but they were closed. I would understand the attitude if i was being rude to her but I remained calm and professional at all times. I asked her for her name and hung up on me. OVERALL THER WORST FIRST TIME EXPERIENCE!!! They are not making me a favor I payed for my food felt so disrespected. The tone of her voice was unexceptionable. Here is the receipt so you can see it did say well done and I am not lying like the GM insinuated. read more

Wingstop - Chicken Wings Near Me - Santa Monica, California

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This is the closest Wingstop near me so basically, it's my go-to Wingstop. It was a normal Friday night. I placed my order online for a "Crew Pack" and waited about 20ish min; which is normal for this location and expected. Once I get to Wingstop, my order is ready and I grab it and drive back home. At home, I open the bag to find they completely forgot to give me 8 wings. All I had in the bag they gave me was 22 wings, fries, veggies, and sauce. My fiance gives them a call to let them know that we are missing part of our order. The worker that picked up the phone and after listening to my fiance tell them that part of our order was missing began to make excuses after he found the last part of our order. The first excuse was that we must have forgotten to pick up the second bag (we were handed only one bag). If I knew it came in two bags I would have picked up the second bag. The worker's next excuse was that Doordash forgot and we would have to talk with them. I'm unclear why I would have to talk with Doordash if I picked up my food. I don't see how they are able to help if they weren't involved in the first place. My only options were to talk to corporate and try to get my money back or drive back and pick up the bag that they forgot to give me. I got back to the restaurant and told them my name and asked for the rest of my order. This is the same worker that handed me only one bag. He started to look around at all the to-go orders and proceeded to hand me a bag. I thanked him and walked back to my car. I opened the bag this time and in the bag was a box of fries and a giant tub of the ranch. I had to go back in again and tell them this was not right and I was looking for 8 wings. After more searching and questioning about what I ordered the worker that was speaking with my fiance comes back in and hands me the correct bag. The wings here are good but the staff and processes are disorganized. This isn't the first time they've messed up my order but this last time is what lead me to write a review read more